Job Title: Business Analyst, Imaging/CRM
Location: Tallahassee, FL
Regular/Temporary: Regular
Full/Part Time: Full-Time
Job ID: 50225
Department

Office of Enrollment Management

Equal Employment Opportunity

An Equal Opportunity/Access/Affirmative Action/Pro Disabled & Veteran Employer.

FSU's Equal Opportunity Statement can be accessed at: https://hr.fsu.edu/sites/g/files/upcbnu2186/files/PDF/Publications/diversity/EEO_Statement.pdf.

Responsibilities

Position is responsible for providing analysis functions to the Office of Enrollment Management. Serves as the department's technical expert for designing, developing and analyzing the business processes within the imaging and CRM products.

Manages the department’s use of imaging and CRM products. Acts as the local administrator for imaging and CRM products that can include Nolij, OnBase, Talisma and SalesForce. Provides business process analysis to sections within Enrollment Management. Using knowledge of product capabilities and data models, identifies possible enhancements through use of Imaging and/or CRM products. Serves as a liaison between Enrollment Management and respective departments to troubleshoot technical issues in support of logistical document imaging requirements and CRM. Leverages administrator level access to compose queries, design system and custom types.

Collaborates closely with other members of the Enrollment Management Technology team to overcome obstacles related to data availability, automation needs, and other possible challenges. Designs implementation strategies and partners with section and department stakeholders on its execution. Maintains a logical model for security access, and partners with the Security team for its implementation and execution. Provides change management and training services to Enrollment Management end-users.

Oversees operations of the Imaging and Data Processing sections of Enrollment Management. Responsible for the training, supervision, and evaluation of all direct reports. Provides consultation services and technical advice to departmental and administrative clients in the use of the third-party CRM and imaging products. Maintains documentation for training purposes.

Contributes to long-range planning. Reviews and evaluates policies and procedures, making suggestions, and recommendations to senior leadership regarding imaging and CRM business processes. Assists in the development and implementation of goals, objectives, policies, procedures, and staffing within the Office of Enrollment Management.

Qualifications

Bachelor's degree and two years of experience; or a high school diploma or equivalent and six years of experience. (Note: a combination of post high school education and experience equal to six years.)

Experience and comfort working with a variety of computer software applications, databases, and student information systems.

Ability to manage multiple projects and responsibilities simultaneously.

Excellent interpersonal, communication, organizational and computer skills. Knowledge of imaging software, scanners, and document storage and retrieval systems.

Preferred

A bachelor's degree and four years of experience in enrollment services. Ability to multi-task within a fast-paced work environment. Experience implementing and/or supporting a new initiative (policy, technology, procedure, etc.). Experience with Enrollment Management operations and application processing. Strong organizational, analytical, and communication skills desired.

University Information

One of the nation's elite research universities, Florida State University preserves, expands, and disseminates knowledge in the sciences, technology, arts, humanities, and professions, while embracing a philosophy of learning strongly rooted in the traditions of the liberal arts and critical thinking. Founded in 1851, Florida State University is the oldest continuous site of higher education in Florida. FSU is a community steeped in tradition that fosters research, encourages creativity, and embraces diversity. At FSU, there’s the excitement of being part of a vibrant academic and professional community, surrounded by people whose ideas are shaping tomorrow’s news!

Learn more about our university and campuses.

Anticipated Salary Range

The anticipated hiring salary for this position is around $47,000.00/annually, commensurate with education and experience.

Pay Plan

This is an A&P (Administrative and Professional) position.

FSU Total Rewards

FSU offers a robust Total Rewards package. Visit our website to learn more about our Compensation, Benefits, Wellness, Recognition, and Employee Development programs.

Use our interactive tool to calculate Total Compensation options based on potential salary, benefits and retirement contributions, earned leave, and other employment-related perks.

Schedule

If not otherwise specified, schedule is M-F, 8-5.

Criminal Background Check

This position requires successful completion of a criminal history background check. The background check will be conducted as authorized and in accordance with University Policy 4-OP-C-7-B11.

How To Apply

If qualified and interested in a specific job opening as advertised, apply to Florida State University at https://jobs.fsu.edu. If you are a current FSU employee, apply via myFSU > Self Service.

Applicants are required to complete the online application with all applicable information. Applications must include all work history up to ten years, and education details even if attaching a resume.

Tobacco Free Campus

Effective January 1, 2014, tobacco use, including simulated tobacco use, is prohibited on property, interior and exterior, owned or managed by Florida State University. This policy applies to all Florida State University students, employees, consultants, contractors, visitors, and external individuals.

Re-advertisement

This position is being re-advertised. Previous applicants need not reapply.