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Assistant Event Services Manager (Ferguson Center for the Arts - Patron Services) H-285 (Fillin...

Christopher Newport University
Newport News, VA

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Employment Type
Full Time
Institution Type
Four-Year Institution
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Working Title:

Assistant Event Services Manager (Ferguson Center for the Arts - Patron Services) H-285 (Filling One or More Position)

Role Title:

Administrative Office Specialist III

Position Number:



Non Exempt

Pay Band:


Appointment Type:

Part Time

Type of Posting:

General Public

Is Sensitive Position?:


Designated Personnel:


Responsible Employee:

This position is designated as a “responsible employee” who has the authority to redress sexual violence, who has the duty to report incidents of sexual violence or other student misconduct, or who a student could reasonably believe has this authority or duty.

If Designated Personnel, please paste statement:

This position is a “designated position” meaning this position could potentially be required to work (depending on the event) during an emergency closing.

Statement of Economic Interest:


Is this a restricted position subject to availability of funding?:


Departmental Objective:

To enhance and enrich the cultural development and awareness of the University and greater region by offering superior performing arts experiences delivered with the highest level of service.

Purpose of the Position:

This position will support the Ferguson Center by being responsible for the smooth operations of the lobby and audience seating area during events held at the facility. House Managers are to provide and enforce excellent customer service by creating a welcoming environment, overseeing all patron and staff safety and well-being from arrival through departure post-event. Additionally, this position will assist the Patron Services Manager in the supervision of student and volunteer staff and also support to the Ticket Office as needed.

Knowledge, Skills, Abilities (KSA's) and/or Competencies required and preferred:


Ability to manage and work effectively with people

Ability to coordinate multiple tasks simultaneously, solve problems and make decisions

Ability to operate calmly under pressure and be adaptable to any situation

Good interpersonal skills

Excellent oral, written and organizational skills

Must be self-motivated and have a commitment to excellent customer service

Excellent cash handling skills

Excellent computer skills

Ability to work potentially long, irregular hours including weekends for an extended period as dictated by events schedule

Ability to lift 20-50 lbs. (boxes, folding tables, chairs and stanchions, etc.)

Ability to stand for an extensive period of time and negotiate stairs

Education, Experience, Licensure, Certification Required :

Education Required: High school diploma or equivalent. Valid driver’s license.

Experience Required: Experience in a customer service environment. Experience with word processing and spreadsheet software.

Education, Experience, Licensure, Certification Preferred :

Education Preferred: Some college coursework to include the fine and performing arts.

Experience Preferred: Experience in event management, front of house and/or ticket office operations. Experience working at a performing arts center. Experience working in hospitality. Experience supervising others.

Role Code:


Salary Information:


Conditions of Employment:

Per the Governor’s order, as a state employee, you would be required to disclose vaccine status. If you are fully vaccinated, you must provide documents confirming this status. The Governor requires that all employees who are unvaccinated, or not yet fully vaccinated to be tested weekly until they are fully vaccinated. This is a condition of employment.

This is an HOURLY position and does NOT entitle the incumbent to Commonwealth of Virginia benefits and is limited to 1500 hours in a 365-day period;

Selected candidate must have the ability to work potentially long, irregular hours including weekends for an extended period as dictated by events schedule.

Selected candidate must have the ability to lift 20-50 lbs. (boxes, folding tables, chairs and stanchions, etc.).

Selected candidate must have the ability to stand for an extensive period of time and negotiate stairs.

Selected candidate will be required to attend a 2-Day New Employee Orientation Program.

Number of Vacancies:


Posting Date:


Closing Date:


Open Until Filled:


Special Instructions to Applicants:

Christopher Newport University (CNU) will make a reasonable effort to accommodate persons with disabilities in the application and/or interview process. Persons with disabilities who require accommodation should contact the CNU Human Resources Office by calling (757) 594-7145.

CNU will only accept online applications through the website. Online applications must be received by midnight on the closing date indicated in a job announcement. Faxed, emailed, hand-delivered or mailed applications and attachments will NOT be accepted. Applicants are welcome to complete an online application by using computers located in the Office of Human Resources. Address: CNU North – 301 Hiden Boulevard, Suite 101, Newport News, VA 23606. Public computers are also available in nearby libraries and at the Virginia Employment Commission. Address: 600 Butler Farm Road, Hampton, VA 23666 (M-F 9am-4:30pm).

Applicants who possess an Interagency Placement Screening Form (Yellow Form) or Preferential Hiring Form (Blue Card) as issued under Policy 1.30 Layoff (Commonwealth of Virginia Employees Only), must attach these forms with their application, in order to receive credit.

Applicant finalists are required to complete a CNU sponsored background check. After accepting employment, individuals are required to complete a USCIS Form I-9 (employment eligibility verification) and present documentation from the USCIS List of Acceptable Documents that establishes both their identity and employment authorization to work in the United States. The provided documents will be verified through the Department of Homeland Security E-Verify website.

CNU, an Equal Opportunity Employer (EOE), is fully committed to access and opportunity.

Quick Link for Direct Access to Posting:

EEO Statement:

Christopher Newport University, an EO Employer, is fully Committed to Access and Opportunity. Notice of Non-Discrimination & Title IX Policy Statement:

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