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Training Coordinator II - Social Work Research & Public Service

The University of Tennessee, Knoxville
Knoxville, TN

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Administrative Jobs
Academic Affairs, Research Staff & Technicians, Technology, IT Support & Training
Employment Type
Full Time
Institution Type
Four-Year Institution
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Job Details

Training Coordinator II - Social Work Research & Public Service

Regular, Full-time, Market Range 08

This position will develop curriculum and deliver training for software and web applications. Provide technical assistance and help desk support.

Job Functions/Responsibilities:


* Evaluate software products and customer needs to create training curricula

* Create training products tailored to user roles and software product

* Deliver training at the group and individual level

* Integrate modern, up-to-date methods of training delivery

* Collect training evaluation information and refine training curricula

* Protect data privacy and security

Consultation and software customization

* Learn multiple software products for simultaneous consultation

* Provide customization of software product interfaces and user workflows

* Inform development team of design enhancements for optimal user experience

* Provide testing and feedback to development team for supported products

* Provide technical support and user support for software products

* Maintain project documentation

* Work with development team to produce effective solutions to technological problems

Technical Assistance

* Provide technical assistance that dovetails with grant goals

 * Learn, understand, and integrate grant-specific policy into training and technical assistance delivery

* Provide data privacy and security information through training and technical assistance delivery

* Help desk monitoring and response



Bachelor's degree required.

Required level/type of experience:

Bachelor's Degree in Training, Communication or related field or four years experience in training delivery. Strong technical skills and demonstrated ability with web-based communication.

Preferred level/type of experience:

Two years experience with online or web-delivered training development.

Preferred knowledge, skills, and abilities:

Web-based and online training delivery skills.


Excellent technical skills. Training curriculum development skills. Training delivery skills. Group facilitation skills. Knowledge of adult education techniques. Ability to communicate effectively. Ability to learn, support, and customize multiple new software products simultaneously. Knowledge of data privacy and security regulations.

Job: Other Professional
Primary Location: US-Tennessee-knoxville
Organization: Social Work Research & Pub Svc
Schedule: Full-time
Job Posting: Oct 14, 2021, 5:09:57 PM


Working at The University of Tennessee, Knoxville

Founded in 1794, the University of Tennessee is one of the nation’s oldest and most storied public universities. Based in Knoxville, Tennessee’s flagship land-grant institution includes the statewide Institute of Agriculture and the Space Institute in Tullahoma. The university embodies excellence in teaching, discovery, scholarship, research, creative activity, outreach, and engagement. Known as the Volunteers, we lead with a spirit of selflessness, empathy, and courage, and strive to be champions for diversity, equity, and inclusion

UT Knoxville is a Research 1 university with 11 academic colleges and more than 900 programs of study. With an enrollment of more than 30,000 students, our academic programs are repeatedly ranked top in their class. The university co-manages Oak Ridge National Laboratory, the country’s most prominent national lab, driving innovation in advanced manufacturing and materials, national security, and more. We are closely connected with our communities through outreach and extension efforts across Tennessee and through partnerships with non-profits, corporations, and industries—regionally, nationally, and around the globe.

The city of Knoxville is nestled in the foothills of the Great Smoky Mountains. The modern, thriving community is surrounded by gorgeous lakes and hundreds of miles of walking, hiking, and biking trails. Situated along the banks of the Tennessee River, our beautiful features an eclectic music scene, internationally recognized festivals, unique restaurants, and a robust offering of diverse cultural activities. Knoxville is located within a day’s drive of Atlanta, Nashville, Asheville, Charlotte, Louisville, Cincinnati, Memphis, Chicago, and Washington D.C.

Knoxville and the surrounding counties have a population of more than 850,000 people. The region houses many leading corporations and organizations, including Oak Ridge National Laboratory, Pilot/Flying J, the Tennessee Valley Authority, and Regal Cinemas, along with HGTV, Food Network, and other networks owned by Discovery Inc.

As a member of the UT family, you will be surrounded by top-notch faculty, staff, and students from around the world. You will be part of a diverse campus community that is passionate about changing the world and cheering for the Vols on game day.

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