Description of Basic Functions and Responsibilities
The Shasta-Tehama-Trinity Joint Community College District (Shasta College) sits at the northern end of the Sacramento Valley, surrounded by mountains to the north, east, and west. The area provides a wide array of outdoor amenities and activities with miles of hiking and biking trails, national parks, two lakes, and the Sacramento River.
Shasta College is committed to providing its diverse student population with equitable education outcomes, contributing to the social, cultural, intellectual, and economic development of our communities. The college has been recognized as a leader in developing and implementing innovative education programs to increase student success, including accelerated pathways for high school students to achieve a bachelor's degree and for returning students to complete their Associate and Bachelor's degrees. Shasta College enrolls more than 11,000 students annually and provides educational services to students with a wide range of skills and abilities.
Our ideal candidate is motivated to join a campus community prioritizing the success of our racially and socio-economically diverse staff and student population. Providing equitable outcomes so all members of our community may enjoy safe, healthy, and vibrant educational and employment environments is critical to our success.
Classified positions in the California Community College system offer a unique opportunity to contribute to the empowerment of our students seeking to improve their lives and communities. Our classified staff engage with a diverse employee and student populations, facilitating equitable outcomes for all by implementing and supporting our various employment and academic programs. As a classified staff member at Shasta College, you will join a vibrant community of professionals and educators working together to provide a positive, healthy educational environment where our students experience diverse academic and cultural perspectives. A career in classified service at Shasta College offers a highly rewarding and enriching employment experience.
DESCRIPTION OF BASIC FUNCTIONS AND RESPONSIBILITIES:
Provides technical support for the ongoing administrative and instructional efforts of Shasta College, its students, faculty and staff. The Systems Engineer participates as a member of a technology team, focusing on the design, implementation, and support of systems, servers, desktops, peripherals, and network technologies, and supports web environments including the main Shasta College web presence. The Systems Engineer is responsible for engineering and supporting standardized solutions that are reliable, scalable, manageable, secure, accessible, and that meet the needs of the customers being served by that solution. This position may direct the activities of other technical support staff that perform hardware, software, peripheral, lab and/or classroom, or other voice/data/video/telecom support activities.
CLASSIFICATION: Range 43 on the current Classified Salary Schedule, 40 hours per week, 12 months per year. Work assignment hours are 8:00 a.m. to 5:00 p.m., Monday through Friday, and as necessary, during off-hours at night or on weekends in order to minimize interruption of day-to-day activities of the College in order to complete installation and upgrade activities.
SUPERVISOR: Associate Vice President of Information Services and Technology or designee.
BENEFITS: Holiday, vacation and sick time will be provided. Our competitive benefits package includes medical, dental, and vision insurance provided at a share of cost on a pretax basis, CalPERS Retirement and an employee assistance program (EAP).
Employees have the option to contribute to:
- Health Savings Account (HSA)
- 403(b) and 457 Retirement Plans
- Section 125 Plan including Flexible Spending Accounts (FSA) and Dependent Day Care Accounts
In addition, employees have the option to purchase:
- Disability Income Insurance
- Cancer Insurance
- Life Insurance
- Accident Only Insurance
- Critical Illness Insurance
For more information regarding Employment and Benefit Policies, please view the Classified Employee Collective Bargaining Agreement
.Typical Duties, Knowledge and Ability
Essential and marginal function statements and other important responsibilities and duties may include, but are not limited to, the following:
Designs, builds, tests, configures and/or codes, implements, supports, maintains, and audits:
Standardized local and wide area network solutions from physical to application layer
Systems solutions, server configurations, system components and peripherals
Shasta College web presence
Accessible classroom, lab, and distance learning environments
Network (WAN & LAN) and System maintenance and monitoring tools
Configuration and support documentation for those environments
Performs network, server and desktop/laptop systems engineering, implementation, administration, monitoring, and maintenance including but not limited to system build, account creation and maintenance, standard system image creation and maintenance, system & network security and monitoring, system & file backup and restoration.
Insures access to network (WAN & LAN), system productivity tools, and administrative computing systems in support of our faculty and staff. Insures access to Technology Delivered and/or Technology Assisted Instruction and other classroom and lab educational or learning support tools and information in support of our students and our community.
Develops and maintains complete and accurate records pertaining to hardware, software, system, and network configurations, changes, outages and improvement plans.
Develops and maintains favorable relationships with other technicians, faculty, staff and students as well as counterparts in other academic institutions, vendors, communications network service providers, and state and local regulatory agencies.
Insures compliance with software licensing and copyright laws and network, system, and environment warranty agreements.
Troubleshoots, resolves and documents technical problems/difficulties with our ability to deliver services to students, faculty and/or staff.
As necessary, schedules and completes installation and upgrade activities during off-hours at night or on weekends in order to minimize interruption of day-to-day activities of the College.
Works with all levels of faculty, staff, and student workers.
May direct the work of other technical support staff.
Provides assistance and counsel to faculty and staff pertaining to their computing needs.
Secures network and computer equipment as appropriate; monitor access.
Provides technical advisement and training of other staff members as necessary.
Works with students to enhance their learning experiences in the area of computer and network systems.
Participates in the establishment, enforcement and updating of network computing standards, policies, procedures, and use guidelines.
Performs other related duties similar to the above in scope and function as required.
Knowledge of:Requisite technical skills to perform essential and marginal job functionsLAN/WAN and Internet technologies from physical layer up (e.g. cabling, routing, firewalls, VPNs, switching and MLS, bridging, IP addressing architecture, mail, web content delivery)NOS installation, Server configuration, and operations and backup measures in Windows, Unix (AIX, HP, Sun, Linux), and Mac OS environmentsProductivity, analysis, troubleshooting and utility tools for desktops, peripherals and serversMethods and procedures of standardizing, securing, maintaining, and operating computers and peripheral equipment in lab and classroom environmentsDesktop support techniques in a networked environment (e.g. TCP/IP, DNS, WINS, DHCP, configuration and troubleshooting)Software License compliance laws and methodologiesSecurity and business continuity (disaster recovery) planning and executionTroubleshooting, diagnostic techniques, procedures, equipment and tools used in computer and peripheral repairTechnology documentation and presentation techniques
Ability to:Plan, schedule and perform simple and complex customer support activities (e.g. individual machine, lab or classroom environment) in an organized mannerPerform skilled technical work in the installation, maintenance and repair of network, telecommunications, computer equipment and peripheral devicesMaintain current knowledge of technical advances in all areas of responsibilityKeep detailed, precise records and handle correspondence effectivelyWork and communicate effectively and cooperatively with students, faculty, and staffWork independently and exercise sound judgment while meeting schedules and time linesDemonstrate interpersonal skills using tact, patience and courtesyUnderstand and carry out oral and written directionsDirect the work of other technical support employees
AA degree with coursework in computer and network systems and technologies, plus substantial continued education and training in the Information Technology field, OR equivalent experience in the field.
Bachelor’s degree and MCSE certification preferred.
Minimum of two years professional experience directly supporting networks and desktops.
Four years experience with progressively higher responsibilities preferred.
Demonstrated technical knowledge and ability to communicate clearly verbally and in writing.
Ability to produce and clearly explain LAN documentation preferred.
Additional InformationOnline Application
with Additional Preferred Materials
to be attached to application:
- Cover letter addressing criteria listed in the position announcement
- Current resume
- College transcripts, if applicable (unofficial will be accepted at the time of application)
New Classified Appointments will be placed at Step 1 on the Classified Salary Schedule and will graduate to the next step on July 1st if the hire date is before January 1st, with subsequent steps annually thereafter to a maximum fifth step.Longevity pay in accordance with Section 8.8 of the Classified Employee Collective Bargaining Agreement
- After application has been submitted, all application materials will be screened.
- Internal candidates must also submit all required materials to be considered.
- Candidate evaluations will not be considered.
- Reference letters from any member of the Hiring Committee or Board Members will not be considered.
- Interviews will be by invitation only.
- Interviews will be by Zoom.
- The District does not reimburse for new hire moving expenses.
. The Shasta-Tehama-Trinity Joint Community College District ("Shasta College") does not discriminate against any person on the basis of race, color, national origin, sex, religious preference, age, disability (physical and mental), pregnancy (including pregnancy, childbirth, and medical conditions related to pregnancy or childbirth), gender identity, sexual orientation, genetics, military or veteran status or any other characteristic protected by applicable law in admission and access to, or treatment in employment, educational programs or activities at any of its campuses. Shasta College also prohibits harassment on any of these bases, including sexual harassment, as well as sexual assault, domestic violence, dating violence, and stalking.