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Regional Student Support Coordinator

Southeastern University
Birmingham, AL

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Employment Type
Full Time
Institution Type
Four-Year Institution
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The Regional Campus Student Support Coordinator assists the Academic Director (AD) in implementing the face-to-face (FX) academic program at a Regional Campus. This includes all areas that increase student retention such as encouraging academic success, assisting with advising and registration, and ensuring all financial aid documents are submitted.


1. Christian Faith – Firm Christian faith and acceptance of Jesus Christ as Lord and Savior. Agreement with SEU’s “What We Believe” statement, and a willingness to support SEU’s traditional heritage to include enforcing the values explained in the student handbook.

2. Education - An earned Bachelor’s degree from a regionally accredited institution. Preferred degrees are in ministry, Bible, theology, or business.

3. Leadership – Strong leadership, interpersonal communication, and organizational skills required. Must be highly self-motivated, have an ability to work independently with infrequent direct supervision, and have a high tolerance for ambiguity and changing schedules.

4. Collaboration – Ability to build strong relationships with students and faculty from diverse backgrounds and perspectives.

5. Teaching - Knowledge of how universities and churches function and are structured is a plus.

Specific duties

Below are specific duties Student Support Coordinators must perform, with the most vital functions listed first.

1) Student Academic Success: Maintains student center for success which includes academic counseling for students with an early alert, individual and group tutoring, and study groups for courses as needed. Refers students to SmartThinking, pastoral counseling, and main campus resources if applicable. Assists adjuncts in implementing ADA (American Disabilities Act) mandated accommodations.

2) Advising and Registration: Responsible for advising and registration of all students on SEU’s Site Support list. Continues contacting students until registered or removed from list. Works with students who are registered part-time to encourage full-time status. Assists AD with Fast Track and other academic course registration as well as the process of helping students submit overloads as needed. Advises students to assist them in

understanding what education they need to reach their goals. Helps students maintain an up-to-date degree audit. Maintains an accurate list of registered students and provides adjuncts a course attendance roster at the start of each term. Provides a high level of customer support to students, parents, and adjuncts with academic concerns.

3) Financial Aid: Assists all students who are missing financial aid documents according to SEU’s Site Support list. Guides new and returning students through the FAFSA process, helps all students complete the Student Information Sheet, assists students through completion of an MPN (Master Promissory Note) & Loan Entrance Counseling, and communicates with the main campus regarding issues preventing the disbursement of students’ financial aid, with the goal of quick resolution. Continues working with students and SFS until all financial aid requirements are met.

4) Retention: Performs exit evaluations at the end of the school year for all students, checking on their finances, enrollment status, career goals, and garnering their feedback for program improvement.

5) Teaching: Assists the AD in facilitating the practicum, ensuring the local program is administered smoothly and appropriately to maximize experiential learning opportunities for students. Holds various workshops on academic topics as needed.

6) Compliance and Accountability: Assists the AD in maintaining compliance with SACSCOC, FERPA, Title IX, and applicable state authorities. Ensures FERPA regulations are met before non-student conversations, and joins AD in communicating Title IX regulations. Collects and updates when applicable emergency contact list for campus security.

7) Liaison: Attends weekly site staff meetings led by campus director, and church functions as needed to maintain a good understanding of the heartbeat of the local church. Keeps students informed of site functions and provides student life assistance as needed.

8) Classroom Environment: Assists AD in maintaining physical spaces for instruction that have the needed technology, seating, and work space appropriate for higher education. Ensures access to classrooms that are well-kept, properly equipped, and constitute a positive learning environment. Assists adjuncts with special room requests including ADA accommodations, additional technology, or requirements for guest speakers. Oversees webinar classes, including set-up, teardown, & attendance.

9) Adjunct Training: Assists AD with all faculty training events and meetings. Understands and communicates to adjuncts as needed common philosophy, functional use of technology, and adherence to academic policies.

10) Adjunct Vetting: Works closely with all potential adjuncts as they are vetted to ensure the process is timely. Assists adjuncts in meeting all Human Resource requirements. Serves as a liaison between adjuncts and Human Resources for course contract and payment related issues.

11) Academic Integrity: Remains watchful and reports to AD student misconduct and breaches in academic integrity.

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