Systems Support/Business Analyst
- Employer
- Clemson University
- Location
- Clemson, South Carolina
View more
- Administrative Jobs
- Institutional & Business Affairs, Business & Financial Management, Technology, Analysts & Programming, Database Administration
- Employment Type
- Full Time
- Institution Type
- Four-Year Institution
Job Details
Job ID:105764
Location:Mell Hall
Full/Part Time:Full-Time
Regular/Temporary:Regular
JOB SUMMARY:
Provide functional and technical leadership as the principal administrator for Housing & Dining software systems (StarRez and others). Performs other duties as assigned.
JOB DUTIES:
50% - Essential - PROJECT MANAGEMENT: Maintain current understanding of fundamental architecture of StarRez and related systems in order to problem-solve, to make recommendations for system solutions and strategic plans, and to manage solutions from development to execution. Manage System Development Life Cycle (SDLC) process for implementation of customizations to the StarRez system and other third party software, bug fixes, and mass data updates as required to include issuing time tickets for room selection, room inventory management, and key data as defined by the department. Lead the management of Housing Portal design, translating user requirements into technical solutions, testing and deployment. Develop use cases and assist with testing scenarios and new development or enhancement to existing system processes. Collaborate with other functional areas including iRoar Admissions, Tiger One and CCIT. Lead all Project Management related to StarRez module and new process implementation through entire process to completion. Providing leadership in tasks.
30% - Essential - COMMUNICATIONS & PORTAL DESIGN: Develops and publishes user documentation for staff and student assistants which provide clear, concise instructions and procedures for students and parents during the sign up process, to support customer care. Design and update housing student portal with graphic designs, facility images, etc., in coordination with Marketing staff to match the Clemson Home website look and design. Manages communications flow from StarRez to students in coordination with Marketing & Communications staff to develop a cycle and standardization of email/text template design. Provides leadership to departmental staff for process flow.
10% - Essential - LEADERSHIP: Participate with operational team in weekly meetings to discuss operational cycles and needs. Provide expertise regarding the integration and use of various software applications related to the responsibilities of University Housing & Dining. Develop policies, procedures and operating documentation (guides) for the maintenance and enhancement of systems and software that support the automated functions of the department. Participate in departmental strategic planning for providing system solutions to business processes supporting strategic goals.
5% - Essential - REPORTING/TESTING: Administer testing efforts during system patches and upgrades of the system modules. Create comprehensive test plans and lead testing efforts for all customizations and modifications to StarRez and other software systems. Develop ad hoc reporting. Assist staff members with design and development of reports with the University's reporting. Maintain current report repository and updating criteria based on specified variables. Translates user defined parameters into reports that may require custom SQL. Define, create and maintain data subscriptions which automatically update database records or generate email messages to students.
5% - Essential - SYSTEM SECURITY & SUPPORT: Manages security objects within StarRez and groups within Central/Active Directory. Tests access levels for functionality prior to applying to functional user groups. Provide 24/7/365 on call response to system needs. Ensure secondary support is established in time of absence. Coordinate monitoring expectations with CCIT ensuring service level agreements meet the department's expectations of system support and performance. Assists with special projects as specified by the department throughout the year, including but not limited to working room selection nights and move in weekend (Saturdays - extended hours).
MINIMUM REQUIREMENTS:
State Minimum Requirements
A high school diploma and experience in computer system development and modification. A bachelor's degree in a related area may be substituted for the required work experience.
Clemson University Minimum Requirements
Education - Bachelor's Degree
Experience - 1-3 years
PREFERRED REQUIREMENTS:
Experience with StarRez and Housing
RESPONSIBILITIES:
JOB KNOWLEDGE
Firm Job Knowledge - Firm working knowledge of concepts, practices and procedures and ability to use in varied situations
SUPERVISORY RESPONSIBILITIES
No Supervisory Duties - Not responsible for supervising employees.
BUDGETARY RESPONSIBILITIES
No Budget Responsibilities - No fiscal responsibility for the department's budget.
PHYSICAL REQUIREMENTS:
Experience with StarRez and Housing
WORKING CONDITIONS:
Extended hours during peak cycles: Provide 24/7/365 on call response to system needs. Employee will be required to work overtime during room selection, housing sign up processes, and during opening weekend. Employee will attend conferences annually staying abreast of system enhancements.
WORK SCHEDULE:
Standard Hrs: 37.5; Expected Salary Range: ($ 53,500.00 - $ 60,000.00)
JOB LOCATION:
Clemson, SC
APPLICATION DEADLINE:
October 29, 2021
CLOSING STATEMENT:
Clemson University is an AA/EEO employer and does not discriminate against any person or group on the basis of age, color, disability, gender, pregnancy, national origin, race, religion, sexual orientation, veteran status or genetic information. Clemson University is building a culturally diverse faculty and staff committed to working in a multicultural environment and encourages applications from minorities and women.
PI150230785
Organization
Working at Clemson University
Clemson is a dynamic research university located in Upstate South Carolina at the center of the booming I-85 corridor between Charlotte, N.C., and Atlanta, Ga. One of the nation’s most selective public research universities according to U.S. News & World Report and The Princeton Review, Clemson University is the school of choice among top students in South Carolina and is increasingly competitive for the best students in the region and the nation. More than 17,100 students select from 70 undergraduate and 100 graduate degree programs through five academic colleges: Agriculture, Forestry and Life Sciences; Architecture, Arts and Humanities; Business and Behavioral Science; Engineering and Science; and Health, Education and Human Development.
Clemson’s transformation into a leading research institution — currently attracting in excess of $140 million in externally funded research and sponsored program awards per year — is based upon an academic plan that identifies eight emphasis areas in which the University has opportunities to increase education and research, to align with South Carolina’s economic development needs and to draw upon faculty strengths. Emphasis areas include automotive and transportation technology, advanced materials, biotechnology and biomedical sciences, leadership and entrepreneurship, sustainable environment, information and communication technology, family and community living, and general education.
Major economic development initiatives that have emerged from the academic plan include the Clemson International Center for Automotive Research — a 250-acre campus in Greenville, which has generated more than $225 million in public and private commitments in just four years; an advanced materials initiative at the Clemson Research Park, which includes a new LEED Silver-certified facility; and the South Carolina Health Sciences Collaborative — an initiative of the state’s three research universities and major health-care systems.
As the state’s land-grant university, Clemson reaches out to citizens, communities and businesses all over South Carolina. The Public Service Activities division includes the county-based Cooperative Extension Service, five off-campus research and education centers through the Clemson University Experiment Station and critical regulatory responsibilities for plant and animal health.
The University boasts a 1,400-acre campus on the shores of Lake Hartwell within view of the Blue Ridge Mountains. Surrounding the campus are 18,000 acres of University farms and woodlands devoted to research. A warm campus environment, great weather and recreational activities offered by proximity to both the natural surroundings and large cities are part of the Clemson Experience.
Points of interest at Clemson include the following:
The Clemson Conference Center and Inn is a state-of-the-art facility for symposia, meetings, seminars and special events. The complex includes the Madren Continuing Education and Conference Center, the Walker Golf Course and the Martin Inn.
The South Carolina Botanical Garden, a 295-acre public garden, features several thousand varieties of ornamental plants and a unique collection of nature-based sculptures.
The Robert Howell Brooks Center for the Performing Arts brings an exciting array of concert, theater, dance, comedy and other live performances to the community.
The Robert Campbell Geology Museum at the Botanical Garden displays meteorites, minerals, dinosaur fossils and the largest faceted-stone collection in the Southeast.
The T. Ed Garrison Livestock Arena is a showplace for livestock activities in the state and has hosted horse and livestock shows, rodeos, sales, 4-H activities, educational programs, and industrial and agricultural exhibitions.
Fort Hill, the home of John C. Calhoun and later of his son-in-law, University founder Thomas Green Clemson, is a registered National Historic Landmark located in the center of campus.
The Class of 1944 Visitors Center is the front door to Clemson — a friendly place to get tours, information, assistance and an introduction to this beautiful, historic university and community.
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