Job location: Annenberg School for Communication Employment Type:
Full-time Posted data:
JR00042330 University Overview
The University of Pennsylvania, the largest private employer in Philadelphia, is a world-renowned leader in education, research, and innovation. This historic, Ivy League school consistently ranks among the top 10 universities in the annual U.S. News & World Report survey. Penn has 12 highly-regarded schools that provide opportunities for undergraduate, graduate and continuing education, all influenced by Penn’s distinctive interdisciplinary approach to scholarship and learning. As an employer Penn has been ranked nationally on many occasions with the most recent award from Forbes who named Penn one of America’s Best Employers By State in 2021.
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The University offers a competitive benefits package that includes excellent healthcare and tuition benefits for employees and their families, generous retirement benefits, a wide variety of professional development opportunities, supportive work and family benefits, a wealth of health and wellness programs and resources, and much more.
COVID-19 vaccination is a requirement for all positions at the University of Pennsylvania. New hires are expected to be fully vaccinated before beginning work at the University. For more information about Penn’s vaccine requirements and the use of Penn Open Pass, visit the Penn COVID-19 Response website for the latest information. Posted Job Title
IT Help Desk Support, Annenberg School for CommunicationJob Profile Title
Technician, Audio Visual BJob Description Summary
Provide hardware, software, and audio-visual equipment IT support for in-person and remote end-users. Produce live content and facilitate virtual meetings, conferences, classes, and other online events in coordination with event organizers and presenters. Train and manage student and temporary workers.Job Description
Provide IT Help Desk and Instructional Technology support to Information Technology Service users at the Annenberg School.
Assist with and troubleshoot computer hardware, software, and audio-visual equipment. Must be able to have schedule flexibility on nights and weekends to provide support for off-hour events. This is an in-person, on-campus position.
With an emphasis on remote users, assist faculty, students, and staff with questions/problems regarding computer hardware and software including personal computers and mobile devices.
Function as the technical liaison for virtual events, including nights and weekends.
Assist lecturers to provide technical accommodations as needed.
Train and assist faculty, students, and staff as needed on how to use instructional technology and equipment. This duty may include scheduling training sessions as needed.
Train and manage student and temporary workers at the help desk.
Assist in maintaining an inventory of equipment along with proper documentation.
Assist in software installations, upgrades, and updates for all end-user technologies.
Other duties as assigned.
A resume and short cover letter must be submitted in order to be considered for candidacy. May be uploaded as one document or two.
High School diploma or equivalent; 4 to 5 years of experience, preferably in an academic setting. Advanced skills with Microsoft Windows and Office products, PC and Apple hardware. Experience producing live broadcast virtual events with varied and multiple content sources required. Experience with VR preferred. Excellent customer service skills including good written and oral communication skills. Experience troubleshooting problems in a fast-paced, high-pressure environment. Must be punctual and reliable. Demonstrate ability to relate comfortably with faculty, administrators, students, and staff. Ability to work both autonomously and in a team-based environment.Job Location - City, State
Office, library, computer room; night and weekend flexibility
Occasional lifting 24-50 lb.; Often standing or walking; Intermittently sitting/standing/bending/crouching/stooping; Using tools requiring high dexterity.
Philadelphia, PennsylvaniaDepartment / School
Annenberg School for CommunicationPay Range
$17.58 - $31.65
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Health, Life, and Flexible Spending Accounts: Penn offers comprehensive medical, prescription, behavioral health, dental, vision, and life insurance benefits to protect you and your family’s health and welfare. You can also use flexible spending accounts to pay for eligible health care and dependent care expenses with pre-tax dollars.
Tuition: Take advantage of Penn's exceptional tuition benefits. You, your spouse, and your dependent children can get tuition assistance here at Penn. Your dependent children are also eligible for tuition assistance at other institutions.
Retirement: Penn offers generous retirement plans to help you save for your future. Penn’s Basic, Matching, and Supplemental retirement plans allow you to save for retirement on a pre-tax or Roth basis. Choose from a wide variety of investment options through TIAA and Vanguard.
Time Away from Work: Penn provides you with a substantial amount of time away from work during the course of the year. This allows you to relax, take vacations, attend to personal affairs, recover from illness or injury, spend time with family—whatever your personal needs may be.
Long-Term Care Insurance: In partnership with Genworth Financial, Penn offers faculty and staff (and your eligible family members) long-term care insurance to help you cover some of the costs of long-term care services received at home, in the community or in a nursing facility. If you apply when you’re newly hired, you won’t have to provide proof of good health or be subject to underwriting requirements. Eligible family members must always provide proof of good health and are subject to underwriting.
Wellness and Work-life Resources: Penn is committed to supporting our faculty and staff as they balance the competing demands of work and personal life. That’s why we offer a wide variety of programs and resources to help you care for your health, your family, and your work-life balance.
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Discounts and Special Services: From arts and entertainment to transportation and mortgages, you'll find great deals for University faculty and staff. Not only do Penn arts and cultural centers and museums offer free and discounted admission and memberships to faculty and staff. You can also enjoy substantial savings on other goods and services such as new cars from Ford and General Motors, cellular phone service plans, movie tickets, and admission to theme parks.
Flexible Work Hours: Flexible work options offer creative approaches for completing work while promoting balance between work and personal commitments. These approaches involve use of non-traditional work hours, locations, and/or job structures.
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