DHTS:

Duke Health Technology Solutions is a robust, specialized division of Duke University Health System dedicated to the development and management of enterprise IT systems.

A 2018 ‘Most Wired’ health system, Duke is nationally recognized for IT and information management as the first healthcare system to achieve the Davies Award – highest honor by the Healthcare Information and Management Systems Society (HIMSS) – for inpatient, ambulatory and analytics health information technology capabilities. Our employees are among the top-skilled IT experts in the Triangle and partner with leading scholars, clinicians, and researchers across Duke University and Duke Health to develop innovative technologies that support our mission of delivering tomorrow's healthcare today.

General Description of the Job Class

The Application Analyst couples knowledge of business practices/operations with knowledge of information systems to implement, maintain and support Duke IT applications.

Duties and Responsibilities of this Level

This position is for Cardiology Applications which supports ~ 20 applications. This includes support primarily for Windows based software solutions, containerized solutions, and DICOM applications. This position supports all Cardiology sites across the enterprise to include 3 hospitals and all outpatient clinics.

• Interprets and analyzes systems, data, and information with supervision.
• Implements applications, tools, processes and structures that assist end users with the management of data in their business unit.

• Provides systems support, including troubleshooting and the configuration and testing of software.
• Ensures security of technology solutions with supervision.
• Participates in planning and providing customer training sessions on system use or revisions.

• Assists in making oral and written presentations to project teams and management.

• Completes moderately complex tasks and portions of larger information system projects with direction.
• Identifies internal resources to build project team performance.

• Updates system, operational and department documentation.

• Recommends areas for process improvement.

• Perform other related duties incidental to the work described herein.
• Applies best practices to the management of the information system life cycle.
• Analyzes, modifies, designs and researches information systems and processes.
• Analyzes customer requirements; researches, designs, acquires and implements innovative systems.
• Assists in the evaluation and revision of existing information systems.
• Provides analysis and advanced support including hardware maintenance, trouble shooting, component replacement and repair, system monitoring and the installation and maintenance of software.
• Shares responsibility with peer application analysts to be “on call” 7X24 in weekly rotations with peer team members. This includes being called to support application support during off hours and weekends. During this time, unscheduled events/incidents occur as reported by our clinical customers, and this “on call” person is primary to respond to them to solve the problem. This could include scheduling a bridge with Ops to troubleshoot the event given the impact on the enterprise the clinical staff. You are expected to be on the bridge and working the event until solved.
• Ensures security of technology solutions including maintenance and development of ISOPs as well as assisting in vulnerability management.
• Makes oral and written presentations to project teams, management, and other departments.
• Coordinates and operationalizes simple to complex projects with direction.
• Initiates, writes and evaluates system, operational and department documentation.
• Identifies areas for procedural improvements. Provides detailed specifications describing functions to be automated.
• Prime for application support on all server based applications to include Microsoft Windows, DICOM, Containers, and Linux.
• Ownership for application support on Application Center of Excellence (App CoE) initiatives to include strategic investigations on how our applications can be supported more optimally in the future to include cloud.

Required Qualifications at this Level

Education:

Bachelor’s degree in a related clinical or technical field, or four years of equivalent technical experience required.

Experience:

Level 2- Three years of related experience is required.

Degrees, Licensure, and/or Certification:

If applicable, maintenance of North Carolina licensure or certification in related clinical discipline is required.

Knowledge, Skills, and Abilities:

Customer service focused, strong technical support skillsRelationship builderCritical thinkerWorking knowledge of: Statistical reporting, Data coding – general, Data analysis and trending, Database design/programming, Database management software Strong oral and written communication skillsAbility to translate business process into a technical solutionKnowledge of project management to manage deliverablesAbility to understand design specifications for information systems Experience with implementation of information systems and maintenance of information systemsKnowledge of procurement proceduresSupport of our quality assurance initiatives to include huddles and escalations when necessaryWillingness to be trained and to provide training and support to clinical staff with new implementations or workflows Team player!
• Willingness to learn and be innovative

• Positive approach and attitude in difficult/challenging situations
• Clear, methodical thinking in stressful situations
• Works well with others across all DH areas and especially with team members across DHTS when a critical event is underway

Duke is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essentialjob functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.