Position Details

Req ID:

req10265

Position Title:

Assistant Director of Ticket Operations

Position Type:

Staff Full-Time

Position Number:

AS8633

OSU Campus:

Stillwater

Department:

Athletics

Location Address:

Stillwater, OK USA

Hiring Supervisor:

Andy Sumrall

Hiring Range:
(Contingent upon available funding):

Commensurate with education and experience

Work Schedule:

8am to 5pm nights and weekends for events

Faculty Appt Period:

Job Summary:

Responsibilities include but are not limited to all ticketing facets of Men's Basketball and Softball, including potential travel to Men's Basketball road games, preseason and post-season play, Big 12 championships, NCAA Championship events and other responsibilities directed by Associate Director and/or Associate AD. Additional sport specific management duties as designated. Under supervision of Associate AD and/or Associate Director and in collaboration with Sales, POSSE (annual giving), Marketing and Analytics, lead development of ticket pricing, packaging, and key dates such as renewals, on-sales, seat sections, etc. This position will also assist with inbound sales and service during periods of high call or in-person volume. -Travel required in performing job: In and out of state to work at Athletics events and Department functions as needed.
-Work varies beyond 8:30am to 5:30 pm, Monday to Friday: Events are scheduled after 5pm and on weekends. Special circumstances such as required meetings, travel, ticket/information preparation/distribution may warrant being on duty other than standard work schedule. This role presents potential for dealing with verbally and physically confrontational individuals.

Due to communication expectations of the position, the incumbent will be required to maintain cellular or other electronic communication device. The incumbent’s salary includes compensation to apply toward the use of their personal cellular device.

Special Instructions to Applicants

Education & Experience

Position Qualifications:

Minimum Qualifications:

Bachelor's Degree in Marketing, Communications, Business Administration or a related field. Extended experience within industry may be considered as "related field." One year of supervisory, customer service, public relations and/or computer experience

Management, organizational, interpersonal and communication skills.
Customer service skills-communications, problem solving, flexibility, strong phone skills.
Ability to interpret, understand, implement, and manage multiple tasks simultaneously.
Knowledge of NCAA and Big 12 Conference rules and regulations preferred.
Proficiency with computer operations required.
Must be able to lift up to 50 pounds.
Must be able to stand on feet up to 3 hours.
Preferred Qualifications:
Master's Degree in Marketing, Communications, Business Administration or a related field. Knowledge of Ticketmaster software; Experience in Athletic Ticketing

Knowledge of NCAA and Big 12 Conference rules and regulations

Oklahoma State University (OSU) strives to provide a safe study, work, and living environment for its faculty, staff, volunteers and students. To support this environment and comply with applicable laws and regulations, OSU conducts pre-employment background checks on final candidates. Offers of employment are contingent upon the successful completion of a background check. The type of background check conducted varies by position and can include, but is not limited to, criminal (felony and misdemeanor) history, sex offender registry, motor vehicle history, financial history, and/or education verification. Background checks will be conducted when required by law or contract and when, in the discretion of the university, it is reasonable and prudent to do so.

Oklahoma State University, as an equal opportunity employer, complies with all applicable federal and state laws regarding non-discrimination and affirmative action. Oklahoma State University is committed to a policy of equal opportunity for all individuals and does not discriminate based on race, religion, age, sex, color, national origin, marital status, sexual orientation, gender identity/expression, disability, or veteran status with regard to employment, educational programs and activities, and/or admissions. For more information, visit eeo.okstate.edu.