Description

ADVERTISEMENT FOR IT TECHNICIAN 2

 

Regular Full-Time, Market Range 06

The IT Technician 2 position will function within the Haslam College of Business’ (HCB) Office of Technology Integration Services (TIS).  This position's primary responsibility is for maintaining the operational integrity of the Audio-Visual/Information Technology (AV/IT) systems in the Haslam College of Business (both in HBB and in SMC).  The duties include but are not limited to: technical support, maintenance, documentation of classrooms, team rooms, conference rooms and any other technology enhanced room systems within these two buildings.  The position will also provide technical expertise as required for HCB faculty teaching or presenting in other campus facilities.

 

Responsibilities:

• Provide daily telephone, remote, and in-person technical support for AV/IT systems in classrooms, team rooms, and conference rooms through the TIS Help Desk operation and in conjunction with the UTK Office of Information Technology (OIT). 
• Provide assistance with the installation and maintenance of College audio-visual components, computer systems, signage displays, computer peripheral components and the upgrading of room systems hardware and software.
• Provide technical assistance with the scheduling, editing and maintenance of the College's lecture capture system. 
• Assist faculty with initial semester scheduling requests and impromptu requests and ensure recordings are uploaded properly and in a timely manner.  
• Provide advice on system maintenance, upgrading, and operational requirements.
• Perform first class customer service for AV/IT related questions and issues by maintaining a thorough knowledge of installed components and systems and maintaining a current knowledge of new and emerging technologies.

Qualifications
Qualifications:

Required Qualifications and Experience:

• Vocational or technical training required
• 3 years experience in working with audio-visual and/or computer support environment
• Displayed technical knowledge of Apple Macintosh operating systems and related office and productivity software
• Displayed technical knowledge of Microsoft Windows operating systems and related office and productivity software
• Customer service experience
• Working as a team member in a team-centric environment

Preferred Qualifications and Experience:

• Associate’s or Bachelor’s Degree preferred
• 3-5 years experience in working with audio-visual and/or computer support in a critical environment
• Technical support experience with audio-visual control system operations and programming

 

Knowledge, Skills and Abilities:

Required:

• Knowledge of both PC and Macintosh computer hardware and software
• Excellent customer service skills
• Strong interpersonal, attention to detail, critical thinking, analytical, multi-tasking, communication, and presentation skills
• Knowledge of technology planning and process improvement procedures and best practices
• Knowledge of audio, video, computer and control systems operations
• Knowledge of all AV and IT related items that have an effect on technologies for classrooms, team rooms, conference rooms, and special event spaces within Haslam College of Business

Preferred:

• Knowledge of lecture capture systems and operational requirements
• Operational and strategic planning experience
• Customer service experience in a high-pressure technical environment

 

Application Process:
The Knoxville campus of the University of Tennessee is seeking candidates who have the ability to contribute in meaningful ways to the diversity and intercultural goals of the University. Screening of applicants will begin immediately and will continue until the position has been filled.

 

Interested individuals should provide a cover letter addressing professional experience relevant to each required minimum qualification, a resume, and complete contact information for 3 professional references.

All qualified applicants will receive equal consideration for employment and admissions without regard to race, color, national origin, religion, sex, pregnancy, marital status, sexual orientation, gender identity, age, physical or mental disability, or covered veteran status.

Eligibility and other terms and conditions of employment benefits at The University of Tennessee are governed by laws and regulations of the State of Tennessee, and this non-discrimination statement is intended to be consistent with those laws and regulations.

In accordance with the requirements of Title VI of the Civil Rights Act of 1964, Title IX of the Education Amendments of 1972, Section 504 of the Rehabilitation Act of 1973, and the Americans with Disabilities Act of 1990, The University of Tennessee affirmatively states that it does not discriminate on the basis of race, sex, or disability in its education programs and activities, and this policy extends to employment by the University.

Job: Information Technology - Technical
Primary Location: US-Tennessee-knoxville
Organization: Hcb Adm Support
Schedule: Full-time
Job Posting: Oct 8, 2021, 1:31:09 PM