Description
University of Colorado | CU Anschutz Medical Campus

School of Medicine, Department of Medicine, Division of Allergy and Clinical Immunology

Information Technology Professional – Intermediate

Position #00790111 – Requisition #23124

* Applications are accepted electronically ONLY at www.cu.edu/cu-careers *

The University of Colorado has a requirement for COVID-19 vaccinations and full completion thereof by 9/1/21 or upon start date.  Information regarding this requirement, and exemptions can be found at:

Anschutz: https://www.ucdenver.edu/docs/librariesprovider284/default-document-library/3000-general-admission/3012---covid-19-vaccination-requirement-and-compliance.pdf?sfvrsn=4e9df3ba_2

Denver: https://www.ucdenver.edu/coronavirus

Exemptions vary by campus location/department.

Campus/Unit-Specific Exemptions:

• Anschutz Campus – Exemptions are allowed for medical or religious reasons.
• Denver Campus - Exemptions are allowed for medical, religious, or personal reasons.
• Consolidated/Central Services Administration – Will follow Anschutz policy on exemptions.

The University of Colorado Anschutz Medical Campus seeks individuals with demonstrated commitment to creating an inclusive learning and working environment. We value the ability to engage effectively with students, faculty and staff of diverse backgrounds.

The Division of Allergy and Clinical Immunology has an opening for a full-time, University Staff (unclassified) Information Technology Professional position.

The University of Colorado Anschutz Medical Campus is a public education, clinical and research facility serving 4,500 students, and a world-class medical destination at the forefront of life-changing science, medicine, and healthcare. CU Anschutz offers more than 42 highly rated degree programs through 6 schools and colleges, and receives over $500 million in research awards each year. We are the single largest health professions education provider in Colorado, awarding nearly 1,450 degrees annually. Powered by our award-winning faculty, renowned researchers and a reputation for academic excellence, the CU Anschutz Medical Campus drives innovation from the classroom to the laboratory to the delivery of unparalleled patient care. Read CU Anschutz Quick Facts here.

Job Summary:

Jobs in this career family develop, maintain, and support computer systems, software and networks.  Functions include enterprise operations, distributed computing, academic computing, research computing, computer hardware and software management, computer networking, telecommunications, systems development, database administration, server administration, website management, programming, desktop support, and help desk operations.

Intermediate Professional:

Professionals at the intermediate level are responsible for exercising discretion, analytical skill, personal accountability and responsibility in a wide range of areas including academic, administrative, managerial and student services functions. Work involves creating, integrating, applying and sharing knowledge directly related to a professional field.

At the intermediate level, duties may be more limited in scope and are performed with guidance and direction from other professionals.

Nature of Work:

The Department of Medicine, Division of Allergy and Clinical Immunology has an opening for a permanent, full-time IT Professional for the IT Team at ClinImmune Labs. The IT Professional will work with the IT team and ClinImmune staff to provide Tier I-III desktop support and IT administrative assistance to all ClinImmune Labs’ employees.  This includes troubleshooting and resolving software and hardware issues, assisting with web development and software testing, and other desktop support issues that may arise.  The IT Professional will maintain a high level of customer service and customer confidence that their issues will be resolved in a timely manner. 

Examples of Work Performed:

• Install and configure computer equipment, including desktop PCs, printers, label printers, scanners, and other computer equipment, and ensure all new PCs are configured according to the ClinImmune Standard Operating Procedures.
• Develop and maintain a clear understanding of the Division’s computer hardware and software programs and be able to identify hardware and software needs.
• Maintain and support Microsoft and SQL and Access database services, including updating forms, adding, deleting, and merging of records.
• Ensure workstations meet University standards by installing and maintaining appropriate software.
• Assist faculty, staff, and other users in all aspects of desktop computing including troubleshooting hardware and software issues and assist with user administration.
• Set up hardware and install software on all lab-shared equipment and test and monitor all software and hardware issues; Assist with testing laboratory information systems; run virus scans/cleans as necessary and create and maintain Crystal Reports.
• Create and maintain existing database queries, reports, and forms and maintain thorough and accurate logs of all problems.
• Log and maintain inventory records of all computer hardware and software.
• Assist with maintaining ClinImmune Lab’s website and update as needed.
• Assist with virtual server maintenance.
• Provide outstanding customer service at individual workstations and other locations and ensure compliance with all HIPAA rules and regulations.

This description is a summary only and is describing the general level of work being performed, it is not intended to be all-inclusive. The duties of this position may change from time to time and/or based on business need. We reserve the right to add or delete duties and responsibilities at the discretion of the supervisor and/or hiring authority.

Salary and Benefits:

The salary range (or hiring range) for this position has been established at $54,095 to $68,809.  

The salary of the finalist(s) selected for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, specialty and training.

The above salary range (or hiring range) represents the University’s good faith and reasonable estimate of the range of possible compensation at the time of posting.

This position is not eligible for overtime compensation.

Your total compensation goes beyond the number on your paycheck. The University of Colorado provides generous leave, health plans and retirement contributions that add to your bottom line.

Benefits: https://www.cu.edu/employee-services/benefits

Total Compensation Calculator: http://www.cu.edu/node/153125

Diversity and Equity:

The University will provide reasonable accommodations to applicants with disabilities throughout the employment application process. To request an accommodation pursuant to the Americans with Disabilities Act, please contact the Human Resources ADA Coordinator at hr.adacoordinator@ucdenver.edu.

The University of Colorado Denver | Anschutz Medical Campus is committed to recruiting and supporting a diverse student body, faculty and administrative staff. The university strives to promote a culture of inclusiveness, respect, communication and understanding. We encourage applications from women, ethnic minorities, persons with disabilities and all veterans. The University of Colorado is committed to diversity and equality in education and employment.

The University of Colorado Denver | Anschutz Medical Campus is dedicated to ensuring a safe and secure environment for our faculty, staff, students and visitors. To assist in achieving that goal, we conduct background investigations for all prospective employees.

Qualifications
Minimum Qualifications:

• Bachelor’s degree in computer science, management/computer information systems, computer engineering, information technology, or a directly related field from an accredited institution.
• At least 1 year of professional level experience in IT Desktop Support.

Substitution: A combination of education and related technical/paraprofessional experience may be substituted for the bachelor’s degree on a year for year basis, but not for the specific experience.

Condition of Employment: Must be willing and able to…

• Perform physical activities including bending, stooping, standing and sitting for long periods of time.

Applicants must meet minimum qualifications at the time of hire.

PLEASE NOTE: Candidates will be responsible for travel expenses related to the interview process and any relocation expenses, if applicable.

Preferred Qualifications:

• 3+ years of professional level experience in IT Desktop Support.
• Experience working in Information Technology in a scientific or academic environment.
• Experience (1+ years) using MS Access and/or MS SQL Server.
• Experience (1+ years) working in the area of virtual server support.
• Experience (1+ years) with Crystal Reports.
• Experience (3+ years) using MS Active Directory.

Competencies/Knowledge, Skills and Abilities:

• Ability to communicate effectively, both in writing and orally.
• Ability to establish and maintain effective working relationships with employees at all levels throughout the institution.
• Outstanding customer service skills focused in the areas of IT support, desktop support, and database application support
• Demonstrated commitment and leadership ability to advance diversity and inclusion.
• Ability to identify and understanding technical errors/problems/malfunctions in a system and troubleshoot the issue.

Job Category: Information Technology
Primary Location: Aurora
Schedule: Full-time
Posting Date: Oct 6, 2021
Unposting Date: Ongoing