Description
University of Colorado Denver l Anschutz Medical Campus

Office of Information Technology

Enterprise Telephony and VoIP Architect

Position #639802 – Requisition 23202

* Applications are accepted electronically ONLY at www.cu.edu/cu-careers *

The Office of Information Technology has an opening for a full-time University Staff (unclassified) Enterprise Telephony and VoIP Architect position.

The University of Colorado has a requirement for COVID-19 vaccinations and full completion thereof by 9/1/21 or upon start date.  Information regarding this requirement, and exemptions can be found at:

Anschutz: https://www.ucdenver.edu/docs/librariesprovider284/default-document-library/3000-general-admission/3012---covid-19-vaccination-requirement-and-compliance.pdf?sfvrsn=4e9df3ba_2

Denver: https://www.ucdenver.edu/coronavirus

Exemptions vary by campus location/department.

Campus/Unit-Specific Exemptions:

• Anschutz Campus – Exemptions are allowed for medical or religious reasons.
• Denver Campus - Exemptions are allowed for medical, religious, or personal reasons.
• Consolidated/Central Services Administration – Will follow Anschutz policy on exemptions.

The University of Colorado Denver | Anschutz Medical Campus is a public research university serving more than 18,000 students. We award nearly 4,000 degrees each year, including more graduate and professional degrees than any other Colorado institution. With our solid academic reputation, award-winning faculty and renowned researchers, we offer more than 140 highly rated degree programs through 13 schools and colleges. The university receives over $400 million in research awards each year. In addition to the wide array of health-related programs and facilities offered at CU Anschutz in Aurora, Colo. a significant number of undergraduate and graduate degree programs are taught at CU Denver, our comprehensive campus in the heart of downtown Denver—one of America’s most vibrant urban centers. CU Denver is located steps from the Denver Center for Performing Arts and the LoDo District affording our students, faculty and staff access to a broad array of academic, professional, community, recreational and cultural outlets.

A national leader in health care and life sciences, CU Anschutz is the only comprehensive academic health sciences center in Colorado and the largest in the Rocky Mountain region. Located in Aurora, Colo., it is one of the newest education, research and patient care facilities in the world. With six schools and colleges, CU Anschutz trains the health sciences workforce of the future by blending education, research and clinical care all in one place. This strategic collaboration among diverse health care fields allows knowledge to travel directly from the research bench to the patient’s bedside. Read CU Anschutz Quick Facts here.

The University of Colorado Denver seeks individuals with demonstrated commitment to creating an inclusive learning and working environment. We value the ability to engage effectively with students, faculty and staff of diverse backgrounds.

Why Work for OIT?

The Office of Information Technology works to advance the University mission by providing innovative technology solutions and services to the CU Denver | Anschutz Medical Campuses, their constituents and partners. Click here to find out more about the Office of Information Technology

The Office of Information Technology (OIT) officially formed in March of 2014 with the vision of becoming the primary organization that university constituents utilize to solve their information technology challenges. To meet this vision, it was clear that a culture that put our constituents at the center of our service offering was necessary. OIT began working to build a culture of six core values, Service, Professionalism, Leadership, Innovation, Community, and Excellence (SPLICE) through our focus on TEAM - Trust, Empower, Appreciate, and Motivate. In July of 2018, we launched a cohesive culture initiative targeting continued development, engagement, and alignment with our SPLICE values. 

Our culture of SPLICE includes creating a workplace in which everyone feels a sense of belonging. Our Culture Engagement Team has led the effort to ensure employees feel heard and valued. Employee engagement is further driven through our internal recognition program where employees can appreciate one another publicly, while linking it back to our SPLICE values. We continue to make significant investments in leadership and management training for our directors, managers, and individual contributors to ensure we are not only reinforcing our values through the organization, but living them as well.  Click here to find out more about OIT’s Culture are not only reinforcing our values through the organization, but living them as well.

We value our employees and strive to achieve work life balance, inclusivity, and a fun working environment. Click HERE to view testimonials from OIT Employees about why they enjoy working for OIT!

Nature of Work:

This full-time, University Staff (unclassified) Enterprise Telephony and VoIP Architect IT Professional is a multi-faceted position responsible for enterprise VoIP telephony architecture, infrastructure engineering, project management, and internal tier III operational support. This position will participate in performing daily operational support duties as needed and identified as the role evolves and matures within the Office of Information Technology (OIT).

The Enterprise Telephony and VoIP Architect must learn the university’s business strategy and its objectives, envision an effective and efficient information technology architecture to support that business strategy and meet those inherent objectives, and develop detailed plans to make that strategy a reality. While supporting the current Cisco VoIP platform. Establish and maintain ACD call centers across 2 campuses and numerus UCHealth Clinics.

The successful candidate must be able to work well within the university’s two campuses and multiple off-site locales, each with potentially competing priorities. Additionally, the individual will foster collaborative and positive teamwork between all OIT departments, focusing particularly on those departments upon which the telephony services are dependent.

The Enterprise Telephony and VoIP Architect works during normal business hours but will be required to perform out of hours work on occasion in support of regular maintenance and in response to service incidents.

Jobs in this career family develop, maintain, and support computer systems, software and networks.  Functions include enterprise operations, distributed computing, academic computing, research computing, computer hardware and software management, computer networking, telecommunications, systems development, database administration, server administration, website management, programming, desktop support, and help desk operations.

Principal Professionals are responsible for exercising discretion, analytical skill, personal accountability and responsibility in a wide range of areas including academic, administrative, managerial and student services functions. Work involves creating, integrating, applying and sharing knowledge directly related to a professional field. Work is performed at an advanced or expert level.

Principal Professionals are either work leads over others or are considered a subject matter expert in a particular area.                                         

Examples of Work Performed:

• Telephony Enterprise Architecture – this position performs the duties of an enterprise telephony architect. Duties may include designing, building, and commissioning a reliable, available, and maintainable Cisco VoIP infrastructure. Understand, design, and support a hybrid telephony system including but not limited to Microsoft Teams, Cisco VoIP, and other emerging technologies.
• Telephony Infrastructure Engineering – this position serves as a senior authority for engineering and implementation of all telephony services at the University of Colorado Denver | Anschutz Medical Campus. The position will be required to work closely with outside vendors and internal support teams such as desktop support, enterprise services, network security, and core networking, to execute their duties and ensure that telephony services have high reliability, availability, and scalability for the university community. University telephony services include Cisco Call Control, Cisco voice gateways, Cisco networking, Cisco CUC Voicemail, SPOK 911 System, Cisco CUPS, Cisco Emergency Responder, Microsoft Teams Voice, and Integrated Corning One (CDAS, CBRS). The position understands the Public Switched Telephone Network (PSTN), how to integrate Cisco services with the PSTN, and Session Initiation Protocol (SIP) Trunking.
• The Enterprise Telephony Architect will be required to determine and document project requirements and provide creative solutions that meet the project’s needs. The Enterprise Telephony Architect will provide project management for both large and small telephony projects from inception to closure. An example of a large project might be the deployment of a new telephony service offering, such as a transition to a cloud offering. An example of a small project might be the extension of current service offerings into a new or existing space, new building, renovation, or offsite clinic as examples.
• Operational Support Resource – The Enterprise Telephony Architect provides services such as data networking and voice provisioning, Moves/Adds/Changes, business requirements gathering, mentoring to team members, development of training content for new and existing services, diagnosis and resolution of telephony service issues, performance of preventive maintenance, and physical deployment of equipment as needed.
• The Enterprise Telephony Architect uses independent decision making to provide emergency problem resolution and to minimize the negative impact of the emergency. This position provides system diagnostics for complex problems and resolves issues as they occur, once new telephony services are released into production.
• The successful applicant will be able to create, maintain, and document ACD systems using Cisco UCCX ACD services and be aware of alternatives in the market.

Administrative Duties

This position will be responsible for systems documentation, defining and managing preventative maintenance checks and services, cable plant records, and consulting with management on improvement opportunities. The Enterprise Telephony and VoIP Architect follows all change advisory board processes prior to implementing changes to the telephony baseline. The position will interact with and support vendors that provide services to the university. The successful applicant must work within established work tracking systems, such as Cherwell and PCR360, to log and document work progress and completion

Salary and Benefits:

The salary range for this position has been established at $80,000 to $112,000 and is commensurate with skills and experience.

The University of Colorado offers a full benefits package.  Information on University benefits programs, including eligibility, is located at https://www.cu.edu/employee-services.

Diversity and Equity:

The University will provide reasonable accommodations to applicants with disabilities throughout the employment application process. To request an accommodation pursuant to the Americans with Disabilities Act, please contact the Human Resources ADA Coordinator at hr.adacoordinator@ucdenver.edu.

The University of Colorado Denver | Anschutz Medical Campus is committed to recruiting and supporting a diverse student body, faculty and administrative staff. The university strives to promote a culture of inclusiveness, respect, communication and understanding. We encourage applications from women, ethnic minorities, persons with disabilities and all veterans. The University of Colorado is committed to diversity and equality in education and employment.

The University of Colorado Denver | Anschutz Medical Campus is dedicated to ensuring a safe and secure environment for our faculty, staff, students and visitors. To assist in achieving that goal, we conduct background investigations for all prospective employees.

Qualifications
Minimum Qualifications:

• Graduation from an accredited college or university with a bachelor’s degree in computer science or a closely related field.
• SUBSTITUTION: A combination of work experience in the computer science/technology field along with an unrelated bachelor’s degree may be substituted on a year-for-year basis for the computer science bachelor’s degree.
• Cisco Certification – CCNA/Voice or (4) years’ experience engineering and direct support of Cisco VoIP services including CUCM, CUC, UCCX, and CUPS may be substituted for the certification.
• (2) years engineering and direct support of Cisco VoIP services including CUCM, CUC, UCCX, and CUPS

Preferred Qualifications:

• Graduation from an accredited college or university with a Master of Science degree in computer science or a closely related field.
• Cisco certifications – CCNP/Voice, CCIE with (8+) years engineering and direct support of Cisco VoIP services including CUCM, CUC, UCCX, and CUPS.
• Microsoft Teams Certifications – Teams Support Engineer Associate, Teams Administrator Associate
• 4 years of experience with large Cisco VoIP deployments, network switching, and network routing

Knowledge, Skills and Abilities:

• Possess a deep understanding of Cisco voice and enterprise data networking.
• Have strong project management skills.
• Ability to work closely with other IT staff.
• Ability to work flexible hours, as needed.
• Operational knowledge of NEC telephone systems.
• Willingness to learn new systems and processes.
• Willingness to accept challenging responsibilities.
• Excellent organizational, analytical, and problem-solving skills.
• Ability to communicate effectively, both orally and in writing, with personnel at all levels within the university, as well as outside vendors/contacts.
• Ability to establish and maintain effective interpersonal relationships with other management staff, employees, and outside contacts.
• Ability to prioritize work and handle multiple tasks simultaneously in a fast paced, diverse, and growth-oriented environment.
• Ability to work under tight deadlines.
• Ability to resolve customer issues tactfully.
• The ability to diagnose problems and independently construct and implement appropriate solutions.
• Strong work ethic and commitment to going “above and beyond” for customers.
• Excellent working knowledge with standard LAN/WAN/VoIP concepts and procedures particularly QoS and VLAN Experience with Cisco Unified Communications.

Conditions of Employment:

This position may require some occasional weekend and evening assignments as well as occasional availability during off-hours for participation in both scheduled and unscheduled activities.

This position is eligible for a hybrid schedule of locally remote work and on-site work. The work schedule will be based around core working hours in Colorado Mountain Time.

Must be willing and able to report to and travel between campuses (Denver Campus and Anschutz Medical Campus)

PLEASE NOTE: Candidates will be responsible for travel expenses related to the interview process and any relocation expenses, if applicable.

Parking expenses for employees are not covered by the university. To review parking options please visit the link below and select your appropriate campus:

Facilities Management Permit Parking

Job Category: Information Technology
Primary Location: Denver
Schedule: Full-time
Posting Date: Oct 11, 2021
Unposting Date: Ongoing