Search #: 495706
Work type: Full-time
Location: Law School
Categories: Information Technology

JOB SUMMARY

The University of Connecticut School of Law seeks applicants for a full-time position as a Computer Support Technician 1 in the Information Technology Department. Under the general supervision of the Help Desk Manager, and in cooperation with other members of the Information Technology Services team, provides hardware, software, network communications, computer support, instruction, documentation, and consultation to the Law School community, on evaluations, resolutions, and services related to computing and information technology.

DUTIES AND RESPONSIBILITIES

• Provides Tier 2 help desk support to law school users via phone, email, videoconference, and in person.
• Analyzes and diagnoses advanced computer software, hardware, and network problems for faculty, staff, students, and other computer users on the Law School campus. Troubleshoots, recommends, and implements corrective solutions to errors that require knowledge of current computer applications, networks, hardware, and software, or refers problems to appropriate technical staff or manager.
• Responsible for the installation, upgrade, and maintenance of server systems and related software.
• Documents modifications made to hardware, software, or procedures related to servers and systems, consults with senior IT staff to discuss these modifications.
• Documents, tracks, troubleshoots, surveys, and reports on computer problems. Enters relevant service request details into the database and updates status of service tickets to maintain detailed records of all interactions, including issues and requests made, steps taken to resolve the issue or fulfill the request, and any further steps needed to close the interaction
• Responds to requests for information and provides assistance in solving a wide variety of problems, some of which are new or unusual and require interpretation, judgment, and initiative. Recommends system and/or workflow updates to achieve increased efficiencies.
• Assists with hardware and software installation, upgrade, configuration, maintenance, debugging, testing, tracking, and monitoring.
• Acts as a liaison between law school communications and the University’s web development team to manage requests for custom website features and technical issues that may arise with the law school website.
• Creates and edits internal and end-user technical documentation in print and electronic formats to improve user knowledge of relevant computing and information technologies to ensure proper utilization.
• Assists with installing, debugging, testing, tracking, and monitoring a wide range of commercially available software and hardware in use or in consideration for use at the School of Law, as required by the assignment.
• Assists in IT inventory management.
• May assist with supervision of and managing the performance of student workers as required. Responsible for training student employees to independently troubleshoot and provide quick resolution for users.
• May provide backup support for classroom technology and audio/visual issues.
• Performs other duties and special projects as assigned.

MINIMUM QUALIFICATIONS

• An Associate's degree with four years of related experience; a Bachelor’s degree with two years of related experience; or, six years of related experience.
• The ability to work occasional weekends and outside normal work schedule.
• Excellent oral and written communication skills, especially in explaining technical information to non-technical end-users, and in understanding end-user problem descriptions.
• Demonstrated ability to work well with people who have a wide range of computer skills, work well under stress, handle technical problems, and follow complex plans and strategies.
• Demonstrated proficiency with Microsoft Windows 10, Microsoft 365, and Microsoft Office Suite.
• Experience with computer hardware repair.
• Experience with computer hardware and software problem diagnosis.
• Experience providing technical training and guidance.

PREFERRED QUALIFICATIONS

• Relevant and recent employment experience in an academic setting
• Experience maintaining and updating server hardware
• Experience with server virtualization
• Experience as a liaison between IT and non-technical departments in an organization
• Experience providing technical support for Apple devices and Mac OS

APPOINTMENT TERMS

This is a full-time, permanent position. Salary will be commensurate with the successful candidate’s background and experience.

TERMS AND CONDITIONS OF EMPLOYMENT

Employment at the University of Connecticut is contingent upon the successful candidate’s compliance with the University’s Mandatory Workforce COVID-19 Vaccination Policy. This Policy states that all workforce members are required to have or obtain a Covid-19 vaccination as a term and condition of employment at UConn, unless an exemption or deferral has been approved.

Employment of the successful candidate is contingent upon the successful completion of a pre-employment criminal background check.

TO APPLY

Please apply online at https://hr.uconn.edu/jobs, Staff Positions, Search #495706 to upload a resume, cover letter, and contact information for three (3) professional references.

This job posting is scheduled to be removed at 11:55 p.m. Eastern time on October 20, 2021.

All employees are subject to adherence to the State Code of Ethics which may be found at http://www.ct.gov/ethics/site/default.asp.

The University of Connecticut is committed to building and supporting a multicultural and diverse community of students, faculty and staff. The diversity of students, faculty and staff continues to increase, as does the number of honors students, valedictorians and salutatorians who consistently make UConn their top choice. More than 100 research centers and institutes serve the University’s teaching, research, diversity, and outreach missions, leading to UConn’s ranking as one of the nation’s top research universities. UConn’s faculty and staff are the critical link to fostering and expanding our vibrant, multicultural and diverse University community. As an Affirmative Action/Equal Employment Opportunity employer, UConn encourages applications from women, veterans, people with disabilities and members of traditionally underrepresented populations.

Advertised: Oct 06 2021 Eastern Daylight Time
Applications close: Oct 20 2021 Eastern Daylight Time