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Program Manager - College of Education, Online Programs

University of Illinois at Urbana-Champaign
Champaign, Illinois

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Program Manager
Online Programs
College of Education
University of Illinois at Urbana-Champaign


The College of Education addresses the challenges facing today’s learners by advancing knowledge and impacting policy through teaching, research, and outreach. Developing tools and methods which contribute to making education equitable and accessible to all learners is core to our mission. We prepare leaders, researchers and educators that are passionate advocates committed to transforming learners at all stages of the life span.

At this time, the College of Education invites applications for a Program Manager. Under the direction of the Director of Online Programs, the person in this position will serve as point person for students in all College of Education (COE) online programs (degree and non-degree seeking). Provide general advising and support to enrolled online students throughout the duration of their program and facilitate student success. Provide information to prospective online students and coordinate new student recruitment. Coordinate program evaluation.

The University of Illinois is an Equal Opportunity, Affirmative Action employer that recruits and hires qualified candidates without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability or veteran status. For more information, visit


Major Duties and Responsibilities


  • Provide general advising to all COE online students (degree and non-degree seeking) on program requirements and milestones (e.g. for doctoral students - qualifying exams, prelims, research methods and core courses).
  • Assist students with admission, registration, and course selection processes; develop manuals, videos, webpages and other resources to help online students complete their programs successfully.
  • Conduct regular orientation and onboarding sessions (2-3 times a semester) for online students (doctoral, master’s and non-degree seeking students).
  • Audit student degree progress and coordinate record keeping with Graduate Student Service Office (GSSO)team; collaborate with faculty advisors as needed, when responding to student questions regarding transfer of credit hours and degree audits.


  • Serve as concierge for COE online students (prospective, current, and alumni), i.e. point of contact for all prospective and current online students (degree and non-degree seeking); respond to prospective online student queries and provide continuous communication to current students.
  • Conduct career development events for current COE online students (2-3 times a semester) in conjunction with faculty to inform them about career paths; develop and facilitate initiatives for networking between prospective and current students and alumni.
  • Develop and deliver initiatives (e.g. online and on-campus events) to foster a sense of community for COE online students (degree and non-degree seeking).
  • Identify ways to streamline, make consistent, and otherwise optimize processes (e.g., admissions, registrations, onboarding, student services, course scheduling, marketing, data analytics, etc.) across the college. Ensure student satisfaction through an excellent application process and strong retention and time-to-degree metrics.


  • Coordinate new student recruitment to degree and non-degree programs by following up on prospects and responding to student queries, conducting online webinars for prospects, and working with college Marketing and Communication team to create promotional and marketing materials such as websites, videos, and social media campaigns.
  • Coordinate with COE Office of Advancement and marketing and communication teams to regularly communicate with COE online student alumni.


  • Assist with collecting and analyzing data related to COE online programs; gather data for comprehensive annual national and campus reports about online program rankings such as U.S. News and World Report.
  • Coordinate with COE Office of Advancement, Marketing and Communication, and IT Partners at Education teams to gather data about the career outcomes surveys of alumni.

Assist with other duties as needed as part of the Online Programs team.



  • Master’s Degree in Education.
  • 3-5 years experience advising and supporting student success, especially online students.
  • Experience with marketing online programs, online student recruitment, or outreach to online students.
  • Experience with online or on-campus program and event planning for community building for students.


  • Doctoral Degree in Education.
  • Documented evidence of developing quality standards in student services.
  • Experience creating networks between prospective and current students and alumni.
  • Experience with MOOC platforms such as Coursera or EdX; Experience with data analysis, assessment, and reporting.
  • Experience with online course design, pedagogy, or learning.

Knowledge, Skills and Abilities:

  • Exceptional customer service skills
  • Knowledge of University of Illinois College of Education degree requirements for online degree and non-degree programs
  • Experience and/or knowledge of Learning Management Systems (LMS) and remote advising platforms (Zoom, Skype)
  • Ability to understand needs and preferences of current and prospective students and to match program and course offerings to target audiences
  • Working knowledge of maintaining websites, managing social media platforms and digital marketing software and tools
  • Demonstrated commitment to work with a world-class service of students, faculty and staff in a diverse and inclusive workplace
  • Excellent project and time management, team building and conflict resolution skills, as well as, ability to work cooperatively with all constituents of the College of Education
  • Ability to act with initiative, make independent decisions, and prioritize with minimal direct supervision
  • Ability to multi-task by managing multiple projects simultaneously and meet concurrent deadlines
  • Excellent interpersonal and written/verbal communication skills.

Salary and Appointment Information

This is a full-time academic professional position appointed on a 12 month service basis. The expected start date is as soon as possible after closing date. Salary is commensurate with qualifications and experience.  Applicants may be interviewed before the closing date; however, no hiring decision will be made until after that date.

Application Procedures

For full consideration, all applicants must create a candidate profile at and upload a cover letter, resume and contact information for three professional references by October 22, 2021. All requested information must be submitted for your application to be considered. For further information please contact Jena Pfoff at [email protected].

University of Illinois conducts criminal background checks on all job candidates upon acceptance of a contingent offer. Convictions are not a bar to employment. The University of Illinois System requires candidates selected for hire to disclose any documented finding of sexual misconduct or sexual harassment and to authorize inquiries to current and former employers regarding findings of sexual misconduct or sexual harassment.  For more information, visit “Policy on Consideration of Sexual Misconduct in Prior Employment.”  As a qualifying federal contractor, the University of Illinois System uses E-Verify to verify employment eligibility.


Since its founding in 1867, the University of Illinois at Urbana-Champaign has earned a reputation as a world-class leader in research, teaching, and public engagement.


A talented and highly respected faculty is the University's most significant resource. Many are recognized for exceptional scholarship with memberships in such organizations as the American Academy of Arts and Sciences, the National Academy of Sciences, and the National Academy of Engineering. 

Our faculty have been awarded Nobel Prizes, Pulitzer Prizes, and the Fields Medal in Mathematics.The success of our faculty is matched by that of our alumni: 11 are Nobel laureates and another 18 have won Pulitzer Prizes.

Academic Resources

Academic resources on campus are among the finest in the world. The University Library is one of the largest public university collections in the world with 11 million volumes in its 37 unit libraries. Annually, 53,000,000 people visit its online catalog. Students have access to thousands of computer terminals in classrooms, residence halls, and campus libraries for use in classroom instruction, study, and research.


Students and scholars find the University an ideal place to conduct research. The Beckman Institute for Advanced Science and Technology is a model for interdisciplinary research, where eighteen research groups from sixteen University departments work within and across three broadly defined themes: biological intelligence, human-computer intelligent interaction, and molecular and electronic nanostructures. The University is also home to the National Center for Supercomputing Applications (NCSA).

Undergraduate Education

The University has a fundamental commitment to undergraduate education. Nearly 28,000 undergraduate students are enrolled in nine undergraduate divisions, which together offer some 4,000 courses in more than 150 fields of study.

Undergraduate admission is highly selective. In the 2001 freshman class, students in the middle 50% had ACT scores between 25 and 30 and ranked between the 83rd and 96th percentiles of their high school graduating classes.

The University enrolls over 9,000 graduate and professional students in more than 100 disciplines. It is among the top five universities in number of earned doctorates awarded annually in the United States.

Also integral to the University's mission is a commitment to public engagement. Each year about 65,000 Illinois residents participate in scores of conferences, institutes, courses, and workshops presented statewide. Research and class projects take students and professors off campus to share expertise and technical support with Illinois farmers, manufacturing firms, and businesses. In a typical year, student volunteers log more than 60,000 volunteer hours.

The Arts

A major center for the arts, the campus attracts dozens of nationally and internationally renowned artists each year to its widely acclaimed Krannert Center for the Performing Arts. The University also supports two major museums: the Krannert Art Museum and Kinkead Pavilion; and the Spurlock Museum, a museum of world history and culture. 

Other major facilities include the multipurpose Assembly Hall (16,500 seats); Memorial Stadium (70,000 seats), site of Big Ten Conference football games; and the Intramural-Physical Education Building, one of the largest recreational facilities of its kind on a university campus.

Inclusive Illinois, one campus, many voices

Inclusive Illinois is the University’s commitment to cultivating a community at Illinois where everyone is welcomed, celebrated, and respected. Illinois is about how we value difference to make a difference.

As evidence of the University’s commitment to enhance the working, living, and learning environment for faculty, staff, and students, the University will encourage a standard of conduct and behavior that is consistent with the values of inclusivity. In an environment of inclusivity, there is no place for acts of hatred, intolerance, insensitivity, bigotry, threats of violence, harassment or discrimination.

Inclusive Illinois, one campus, many voices

Inclusive Illinois is the University’s commitment to cultivating a community at Illinois where everyone is welcomed, celebrated, and respected. Through education, engagement, and excellence, each voice creates the Inclusive Illinois Experience.

How can we appreciate difference to make a difference?

Illinois is the place where we embrace difference. We embrace it because we value it. We value it because we know that we have so much to learn from each other in our living, learning, and working environment.

Illinois is the place where we recognize the power of possibility and where great potential is realized. Inclusive Illinois is the vision of that place: a vision made real by leadership and commitment.

Illinois is the place where consensus is forged by discourse and where everyone’s contributions are recognized: significant contributions that elevate us because they are informed and enhanced by race, ethnicity, gender, sexual orientation and gender identity, age, physical ability, religion, class, and national origin. We are enriched by these perspectives, and we are united by the very discourse that brings these views together.

It is a process. It is transformative. And we celebrate the remarkable changes we set in motion here … taking an important step … crossing boundaries … starting with our own.

It all starts with each of us: with our willingness to embark on the journey in the search for answers, and with our openness and acceptance of the answers we find. Illinois is the place where it all comes together.

Learn more about how Inclusive Illinois promotes diversity here.

Commitment to Equal Opportunity

The commitment of the University to the most fundamental principles of academic freedom, equality of opportunity, and human dignity requires that decisions involving students and employees be based on individual merit and be free from invidious discrimination in all its forms, whether or not specifically prohibited by law. Among the forms of invidious discrimination prohibited by the University policy but not law is discrimination, including harassment, on the basis of sexual orientation. Complaints of invidious discrimination in violation of University policy are to be resolved within existing University procedures. The policy of the University of Illinois is to comply with all federal and state nondiscrimination, equal opportunity, and affirmative action laws, orders, and regulations. The University will not engage in discrimination or harassment against any person because of race, color, religion, sex, national origin, ancestry, age, marital status, disability, unfavorable discharge from the military, or status as a disabled veteran or a veteran of the Vietnam era. This nondiscrimination policy applies to admissions, employment, and access to and treatment in University programs and activities

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