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Non- Federal Work Study Student Worker, Academic Tech. Srvs Help Desk

Employer
Stark State College
Location
North Canton, OH

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Job Details

Position Description

The Help Desk Assistant is responsible for providing level I help desk support to faculty, students, and staff using the online Help Desk software and telephone etiquette.

Other duties include dispersing help aids, and assisting help desk staff with projects as needed.

The Help Desk Assistant is responsible for knowing and upholding the policies and procedures set by SSC.


After you have completed this online application, please bring your resume and cover letter stating how you meet the qualifications to Robin Snedden or Jeff Aul at the Help Desk in B219. Please state what hours you are available to work and include a copy of your schedule.

This is a non-federal work study student worker position.

Position Duties

  • Primary duties include providing level I help desk support to faculty, students, and staff using the online Help Desk software and telephone etiquette.
  • Assigning level 2 support to the appropriate IT group.
  • This position is responsible for assisting users at the Help Desk counter and over the phone.
  • Other duties include; answering phone calls; maintaining documentation racks; keeping printers filled with paper in the open computer lab areas, and assisting SSC staff with projects as needed.
  • The Help Desk Student Assistant is responsible for knowing and upholding the policies and procedures set by SSC.
  • Assistants must be punctual, able to learn and take direction and have general knowledge of the SSC campus.
  • Schedule is flexible and up to 20 hours per week.

Help Desk Hours:
Mon. - Thurs. 7:30 a.m.- 9:00 p.m.
Fri. - 7:30 a.m. - 4:00 p.m.
Sat. - 8:00 a.m. - 1:00 p.m.
Education, Experience and Licensure/Certification Requirements

We are seeking individuals with the following experience:

  • Enrollment in an ET/IT program or previous IT experience is preferred.
  • Excellent communication and writing skills.
  • Experience with communication software and applications is preferred.
  • Ability to work well with people.
  • Strong telephone skills.
  • Good grades are a plus.

Organization

Stark State College is a student-centered, comprehensive community college with transferable higher education and career development programs. The College offers more than 230 associate degrees and certificates in business, education, engineering technologies, health and human services, information technologies, liberal arts, mathematics and sciences.

Nearly 15,000 credit-seeking students find Stark State an affordable education for in-demand careers or university transfer. The College is accredited by The Higher Learning Commission, with many programs also maintaining individual accreditations from national associations.

Stark State employees come to work every day to make a difference in the lives of students through meaningful work as part of an exceptionally talented and committed team. SSC is a people-focused culture offering impactful work and a growth environment.

Great benefits include generous medical, dental, vision, retirement, life insurance, paid time off, educational assistance, wellness and others.

Mission: Stark State College positively impacts the life of each student and our communities by providing access to high-quality, relevant, and affordable education.

Vision: Stark State College aspires to be Ohio’s leading community college in fostering student success and community prosperity through innovation, responsiveness, and partnerships.

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