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Administrative Support Specialist (Journey)

University of North Carolina at Greensboro
Greensboro, NC

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Administrative Jobs
Institutional & Business Affairs, Clerical & Administrative Support
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Job Details

Requisition Number:


Position Number:


Position Classification Title:

Administrative Support Spec

Functional Title:

Administrative Support Specialist (Journey)

Position Type:


University Information:

UNC Greensboro, located in the Piedmont Triad region of North Carolina, is 1 of only 57 doctoral institutions recognized by the Carnegie Foundation for both higher research activity and community engagement. Founded in 1891 and one of the original three UNC System institutions, UNC Greensboro is one of the most diverse universities in the state with 20,000+ students, and 3,000+ faculty and staff members representing 90+ nationalities. With 17 Division I athletic teams, 85 undergraduate degrees in over 125 areas of study, as well as 74 master’s and 32 doctoral programs, UNC Greensboro is consistently recognized nationally among the top universities for academic excellence and value, with noted strengths in health and wellness, visual and performing arts, nursing, education, and more. For additional information, please visit and follow UNCG on Facebook, Twitter, and Instagram.

Primary Purpose of the Organizational Unit:

The Office of Undergraduate Admissions is responsible for identifying, cultivating, and recruiting potential applicants for admission as traditional first-time freshmen, transfers, and nontraditional adults; collecting and evaluating credentials; making decisions regarding individuals’ candidacies for admission to UNCG; and positively affecting admitted students decisions to matriculate to UNCG.

The Office of Undergraduate Admissions serves as a major public relations arm of the institution and helps to shape a positive image of the University through its interaction with parents, prospective students, high school and college counselors, alumni, and other external agencies.

The Office of Undergraduate Admissions communicates to the public the academic, programmatic, and developmental offerings that UNCG provides for its students. Through its activities, the Office of Undergraduate Admissions supports the University’s enrollment goals as they pertain to new traditional and nontraditional undergraduates.

Position Summary:

The position evaluates students’ academic credentials and makes admission recommendations based on the minimum UNCG System criteria. Creates applicant records for incoming freshmen, transfer, second degree, and returning UNCG students. The position enters applications, credentials, test scores, and other academic information into the Customer Relationship Management software.

Processes applications that are received from various electronic sources. Explains policies and procedures regarding the application and enrollment process to prospective students, parents, high school, and college counselors.

Completes independently, special projects requiring the use of professional judgment. Maintains effective relationships with others in order to support communication and teamwork.

This position has limited face-to-face interaction with the public. Primary responsibilities are performed from our Admissions Processing Operations Office.

Minimum Qualifications:


Alternate Option:

If no applicants apply who meet the required competency level and training & experience requirements, then management may consider other applicants. Salary would be determined based on competencies, equity, budget, and market considerations.

Special Instructions to Applicants:

Applicants must complete and submit an electronic application for employment to be considered. Resumes will not be accepted in lieu of completing an electronic application. The application must be completed in full detail for your qualifications to be considered.

Applicants are required to upload the following documents with their electronic application:

  • Resume
  • Cover Letter
  • List of References

Applicants are required to upload a list of references of at least three (3) professional references that includes:
  • Name
  • Company Name
  • Type of reference (Professional, Supervisor, Colleague, Academic or Personal). One (1) of those references will need to be a current or previous supervisor.
  • Email Address
  • Contact Phone Number

Applications are not successfully submitted until an online confirmation number has been received at the end of the application process.

Recruitment Range:

$34,916 to $38,396

Org #-Department:

Undergraduate Admissions - 10202

Work Hours of Position:

8 A.M - 5 P.M., M-F

Number of Months per Year:


Job Family:

Secretarial and Clerical

Career Banded Title:

Administrative Support Spec

Open Date:


Close Date:






Salary Grade Equivalency:


Key Responsibility:

Providing Policy or Procedural Information to Students

Essential Tasks:

  • Assists students in completing admission applications (paper or electronic).
  • Reviews applications to determine if UNC System Minimum Course Requirements are met (10,000+ annually).
  • Reviews residency information to determine classification for tuition purposes, which requires expertise and specialized knowledge in evaluating required documents for applicants born abroad.
  • Explains policy and procedures related to admissions to the University.
  • Analyzes data provided by applicants, recognizes omissions and inconsistencies, and makes critical evaluations regarding applicant’s safety/disciplinary issues.
  • Uses independent judgment when interpreting admissions policy for applicants, prospective students, and counselors.
  • Uses discretion to protect the confidentiality of student records when making admissions decisions.

Key Responsibility:

Using Technology, Software, and Equipment to View, Enter, Modify, or Copy Data

Essential Tasks:

  • Demonstrates proficiency and knowledge of entering and evaluating data in the admissions Customer Relationship Management (CRM) software.
  • Demonstrates expertise and specialized knowledge in indexing and linking documents to students’ files.
  • Knowledge of and ability to extract data from the admissions CRM such as data integrity reports.
  • Constantly accesses the admissions CRM and UNCG Student Information System (SIS) to provide services to prospective students, parents, counselors, faculty, and staff.

Key Responsibility:

Providing Customer Service

Essential Tasks:

  • Independently resolves customer problems by reliance on extensive specialized knowledge of the Undergraduate Admissions application process, analytical skill, and research of University policies.
  • Proactively refers students, parents, and counselors to appropriate resources (other campus offices) as necessary.
  • Probes for details in order to assist applicants with problems related to online applications and/or electronic services.

Key Responsibility:

Compiling, Drafting, and Writing Letters or Documents

Essential Tasks:

  • Composes and disseminates, in multiple formats, written correspondence for a variety of purposes without review, to prospective students and parents regarding the application and enrollment process.

Key Responsibility:

Other duties

Essential Tasks:

  • Participates in required recruitment events.
  • Performs other duties as directed.


Knowledge - Program

Competency Description:

Demonstrates in-depth knowledge of the area of specialization, the program, process, and/or organizational operation. May be the content/process resource.

Competency Level:



Information/Records Administration

Competency Description:

Coordinates varied records processing activities requiring the application and some interpretation of agency procedures, policies, laws, and regulations. Reviews information for completeness and accuracy using multiple guidelines.

Competency Level:



Office Technology

Competency Description:

Uses one or more software programs, information systems, and specialized equipment to access, input, and verify standard information.

Competency Level:



Problem Solving

Competency Description:

Recognizes, defines, and resolves non-standard problems using operating procedures, research, practices, and established precedents. Resolves recurring issues and problems as well as some unique situations. Anticipates problems and develops recommendations for management resolution.

Competency Level:



Communication - Verbal

Competency Description:

Presents ideas in a clear, concise, organized manner. Explains and interprets programs, policies, and procedures to meet the specific needs of staff and clients. Advises program staff/clients in all matters related to program operations.

Competency Level:



Communication - Written

Competency Description:

Composes and organizes ideas logically, works in multiple formats such as letters, memos, reports, or presentations, and can change/adjust style to meet the needs of the program and audience. Reviews sensitive materials and edits content constructively.

Competency Level:


Physical Effort:

Hand Movement-Repetitive Motions - F, Reading - F, Writing - F, Sitting - C, Walking - O

Work Environment:

Inside - F, Outside - O


UNCG at a Glance

Founded in 1891, The University of North Carolina at Greensboro is the largest and most diverse state university in the Piedmont Triad. Standing apart from other universities, the UNCG community is joined together by a shared value: We define excellence not only by the people we attract, but by the meaningful contributions they make. 

With more than 19,400 students and 2,500 faculty and staff, UNCG is the largest state university in the Piedmont Triad and has an annual economic impact of more than $1 billion. The campus has grown to include 30 residence halls and 30 academic buildings on 210 acres.

UNCG takes pride in being a learner-centered public research university. The College of Arts & Sciences and seven professional schools offer 79 undergraduate majors, 65 master's programs and 30 doctoral programs.

The university holds two classifications from the Carnegie Foundation for the Advancement of Teaching, as a “research university with high research activity” and for “community engagement” in curriculum, outreach and partnerships. More than $35 million in grants and contracts for research and creative activity are awarded to faculty members annually. Among the most prominent of UNCG's research initiatives are the Gateway University Research Park and the Joint School of Nanoscience and Nanoengineering. Both are partnerships with North Carolina Agricultural and Technical State University.

Globalization of the curriculum has expanded opportunities for international education, through new programs such as the UNC Exchange Program and the Lloyd International Honors College. In addition, innovative signature programs such as Building Entrepreneurial Learning for Life (BELL), Communication Across the Curriculum, Undergraduate Research and Freshman Seminars enhance the student experience.

As a cultural leader, UNCG offers concerts, lectures, dance and theater performances, exhibitions at the internationally known Weatherspoon Art Museum and readings by nationally known authors. In athletics, Spartan teams compete in nine women's and nine men's sports in Division I of the National Collegiate Athletic Association. With ethnic minority students making up 26 percent of the student body, UNCG is the most diverse of the UNC system's historically white campuses.

Although much has changed, some things remain the same. The university motto — “Service” — continues to be a guiding principle put into practice through all aspects of university life.

UNCG Schools and College of Arts & Sciences

The University's Academic Affairs Division consists of seven academic schools, the College of Arts & Sciences, the Graduate School and the Lloyd International Honors College. The names below are the ones currently in use. In some cases, the names have changed since the academic units were founded. The schools and their dates of establishment are: Graduate School 1921-22;College of Arts & Sciences 1969, Lloyd International Honors College 2005, Joint School of Nanoscience & Nanoengineering 2007, Joseph M. Bryan School of Business & Economics 1969, School of Education 1921, School of Health and Human Sciences 2011, School of Music, Theatre and Dance 2010, and School of Nursing 1966.

Achievements & Accolades

UNCG is garnering national attention and awards for its challenging academic programs, supportive environment and engaged community. Take a look at some of our latest accomplishments and meaningful contributions on campus, in the community and around the globe. Curious about more accolades, achievements, our student body, faculty and staff excellence and other signs of our success? Find out more at UNCG Now:

Challenging Academic Programs

U.S. News & World Report ranked three UNCG online programs among the best in the nation in the 2015 list of Best Online Programs.

UNCG’s slate of online programs has earned a top 10 ranking for affordability from

The graduate program in the Department of Human Development and Family Studies has earned a Top 10 ranking by the The HDFS Report.

Supportive Environment

UNCG is a Military Friendly School for the fourth straight year, putting it in the top 15 percent of colleges and universities nationwide that are doing the most to support veterans and ensure their success.

UNCG is ranked among the best colleges for your money nationwide by College Factual, a new site that guides students through the college selection process.

The Education Trust singles out UNCG among the nation’s universities for its success at closing the gap in graduation rates between black and white students.

Engaged Community

For the fifth year in a row, UNCG has earned the “Tree Campus USA” designation for promoting healthy trees and encouraging the spirit of conservation. 

UNCG’s innovative dynamic mailbox system has been honored as one of University Business Magazine’s Models of Efficiency.

For the eighth consecutive year, UNCG is highlighted on Washington Monthly’s list of American universities that contribute most to the public good.

Careers at UNCG

UNCG is committed to the creation of an inclusive, collaborative and responsive university by attracting, retaining and developing a diverse community of talented individuals in support of the university's mission.

Find Us
723 Kenilworth Street
United States
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