Student Experience Coordinator

Bottom Line
Brooklyn, New York

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Administrative Jobs
Student Affairs, Other Student Affairs Jobs

Overview & Benefits

Students are at the core of Bottom Line. Every day, we are energized by their drive, potential, and passion. We know that the success of our students will create a ripple effect in our communities.

Bottom Line is bridging the divide of educational inequity by providing a trusted advisor and the social capital necessary for our students to earn their bachelor’s degree, build financial stability, and successfully launch thriving careers. We primarily focus on students of color who will be in the first generation of their family to earn a college degree, are from low-income backgrounds, and are academically prepared for college.

For more than two decades, Bottom Line has been fighting for educational equity by ensuring that the right to a quality college education is accessible to those whose potential and drive exceed their opportunity. For first-generation degree-aspiring students from low-income backgrounds who face systemic barriers, Bottom Line’s advisors are a relentless ally who partner with them to find the right college, persist to a degree, and successfully launch a career.

As one of the first college support organizations to focus on college completion, Bottom Line now produces best-in-class college graduation rates that reduce the significant gap between first-generation students from low-income backgrounds and their wealthier peers. We operate regional programs in Massachusetts, New York City, and Chicago that collectively serve over 7,000 students.

When you join Bottom Line, you will find an organization that lives into its core values. We are committed to building strong, impactful relationships with our students, co-workers, schools, community partners, donors, and other supporters. We are engaging, responsive, caring, direct, honest, solutions-oriented, and we always follow through on our promises. We act with empathy and extend grace to ourselves and each other. We pursue ambitious goals, hold ourselves to high standards, make data-informed decisions, and orient to long-term success for our students and our organization. We operate with curiosity, evolve thoughtfully, take informed risks, and learn from successes, setbacks, and each other. Experts in our field, we are driven by our mission and motivated by the impact we’re achieving.

At Bottom Line, we have a strong commitment to Diversity, Equity, and Inclusion. We aim to attract diverse candidate pools who hold these same values, and are ready to help us along our journey toward greater equity and inclusion.

For more information about who we are, please review our Core Values and Careers Page.

The primary focus of the Student Experience Coordinator is to create strategy for and manage programming that allows our students to engage and build affinity with Bottom Line as an organization. The Coordinator will report directly to the Student Recruitment and Partnerships Manager, and be a key member of the NY Program Team.

Traditionally our Access to Success students are more engaged with Bottom Line than our Success Direct students. (Success Direct students enter the Bottom Line program as they begin their college journey, as opposed to when they are in high school and applying to colleges.) By focusing on building culture with our Success Direct students, we believe they are more likely to stay engaged with the program and achieve similar outcomes as their Access to Success peers.


Primary Responsibilities:

Student Engagement – 80%

Manage the BL Peer Mentoring program (BLiPMp)

Includes building Leadership Institute curriculum, collaborating with the Career Champions lead, creating a recruitment strategy, building a curriculum for mentors to follow with their mentees, co-facilitating events, and holding one on one check-ins with the mentors during the academic year

Manage student "pods program"

Includes building pods curriculum, training a Bottom Line student to co-facilitate the pods, and hosting monthly meetings for students to connect with one another

Create and execute a campus social strategy to foster community between and across target college campuses

Manage student engagement strategy toward ensuring Success Direct and Access students are on par with each other regarding Engagement and Milestones

Pull monthly reports to identify which students are engaging and their progress toward milestones; collaborate with the Success team to ensure students who are at risk of falling off-track are prioritized

Gather student feedback about how Bottom Line programming is best serving them, with an emphasis on Black and Latinx men; create feedback loops to Managing Director of Programs and Success Program Director to inform future programming

In collaboration with the Success team, build and facilitate bi-annual student retreats for all Success Direct students, focused on identity development and community building

Collaborate with the Affirming Student Identities Committee to provide feedback/support on their projects

Student Recruitment – 15%

Support Success Direct recruitment:

Present to students and community members about Bottom Line’s Programs, answer questions, and encourage students to apply

Use phone, email, text, mail, and social media to reach out to prospective students

Staff Bottom Line at outreach and recruitment events and canvass the community to represent Bottom Line

Create and complete special projects (i.e., event planning and implementation, marketing, social media)

Support a caseload of students through the intake process, including managing and analyzing recruitment related data

Support partnership development:

Assist with flagging students involved in partner programs to better utilize all support systems available to the student

Assist Student Recruitment and Partnerships Manager in creating and expanding partnerships focused on increasing the number of Black students and young men the region serves

Secondary Responsibilities:

Organizational Support – 5%

If needed, support the New York Development team by attending events, networking with guests / supporters, and providing event logistics

Represent the Bottom Line brand in a positive light, and take actions to increase brand awareness throughout the community

Duties, responsibilities and activities may change at any time with or without advanced notice.



Demonstrated commitment to Bottom Line’s Mission, Vision, and Core Values

Demonstrated proficiency and/or growth potential in Bottom Line's seven core competencies:

Relationships, Results, Communication, Inclusiveness, Talent Development, Agility, and Planning Bachelor’s degree and work authorization

1 – 2 years of related work experience

Experience developing trusting relationships with students, and coaching them toward goals

The ability to make a minimum of a two-year commitment

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