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Administrative Associate I

Employer
Sam Houston State University
Location
Huntsville, TX

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Administrative Jobs
Institutional & Business Affairs, Clerical & Administrative Support, Technology, IT Support & Training
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Job Details

Requisition:

202100357S

Title:

Administrative Associate I

FLSA status:

Non-Exempt

Hiring Salary:

This position is a pay grade 9. Please see Pay Grade Table at: https://pa-hrsuite-production.s3.amazonaws.com/116/docs/550174.pdf

Occupational Category:

Technical/Para-Professional

Department:

Facilities Business Services

Open Date:

10/04/2021

Open Until Filled:

Yes

Educational and Experience Requirement:

Associates degree in related field. Two years relevant administrative assistant experience or experience in a related field. A combination of education, experience, and training that would produce the required knowledge and abilities could be considered.

Nature & Purpose of Position:

Performs administrative assistant duties for the Facilities Business Services department.

Primary Responsibilities:

Acts as a liaison between Facilities Management and University departments. Ensures excellent customer service and maintains high customer satisfaction. Handles service requests and dispatches technicians accordingly. Manages schedules, reservations, work orders, renovation estimates, and keys. Provides direct customer service by either telephone, email, or in person. Responds promptly to customer inquiries and provides information and assistance. Performs general administrative functions related to customer service. Updates and maintains various records and runs monthly reports. Gathers data and compiles for reporting and billing purposes. Handles various customer service activities and provides information, answers questions and resolves issues accurately and efficiently by interacting directly with customers either by telephone, email, or in person. Performs complex clerical duties and maintains various database information to monitor Customer Service activities. Performs receptionist duties, directs customers and schedules conference room reservations. May solve routine problems to complete tasks that are repetitive in nature. Performs other related duties as assigned.

Other Specifications:

Requires a general knowledge of standard office functions, procedures and practices. Must be able to use standard office software. Must be able to apply policies and procedures and solve routine problems of a repetitive nature. Strong customer service skills, problem solving and communication skills (via phone, email, and in person). Ability to organize and multi-task. Working knowledge of help desk software and databases. Must have the ability to solve operational problems and make suggestions for process improvement. Attention and care is required in the performance of duties to prevent injury to self or others.

Full Time Part Time:

Full Time

Quicklink:

https://shsu.peopleadmin.com/postings/28977

EEO Statement:

Sam Houston State University is an Equal Employment Opportunity/Affirmative Action Employer and Smoke/Drug-Free Workplace. All qualified applicants will receive consideration for employment without regard to race, creed, ancestry, marital status, citizenship, color, religion, sex, national origin, age, veteran status, disability status, sexual orientation, pregnancy, or gender identity or expression. Sam Houston State University is an “at will” employer. Employees with a contract will have additional terms and conditions. Security sensitive positions at SHSU require background checks in accordance with Education Code § 51.215.

Organization

About Sam Houston State University

For more than 140 years, Sam Houston State University has been preparing students for meaningful lives of achievement. Its motto, "The measure of a Life is its Service," resonates among its 22,000 students, eight colleges and well beyond its historical roots through research, creative endeavors, service learning, volunteering and more.

SHSU is an inclusive institution whose mission is to provide high quality education, scholarship, and service to students. With over 90 bachelor degrees, 50 master’s, and 11 doctoral programs—including the nation’s first Ph.D. in forensic science, SHSU provides an exceptional college experience for every student: traditional or non-traditional; first generation; international; or online.

Service to self and others is paramount at SHSU and reflected in all university organizations and programs. In fact, the university was named to USA Today’s Top 50 in the U.S. for “commitment to civic engagement and global awareness,” in addition to being classified a "Community Engaged Campus" by the Carnegie Commission on Higher Education. This honor, bestowed to only 311 public institutions nationwide, acknowledges the university's significant commitment to service.

Sam Houston State University has a small town feel with large scale opportunities. Located in the Piney Woods region of East Texas, Huntsville provides area residents with a sense of community and belonging, although just an hour drive north of Houston. 

SHSU is an Equal Employment Opportunity/Affirmative Action Employer and Smoke/Drug-Free Workplace. All qualified applicants will receive consideration for employment without regard to race, creed, ancestry, marital status, citizenship, color, religion, sex, national origin, age, veteran status, disability status, sexual orientation, pregnancy, or gender identity or expression. Sam Houston State University is an "at will" employer. Employees with a contract will have additional terms and conditions. Security sensitive positions at SHSU require background checks in accordance with Education Code § 51.215. SHSU is committed to promoting a campus culture that embraces diversity and inclusion. The University acknowledges and values our responsibility to cultivate an equitable and inclusive environment where students, faculty, staff, and community recognize the benefits of collaboration and mutual respect through diverse identities and experiences.

Member The Texas State University System  

Find Us
Website:
Telephone
936-294-1070
Location
1905 University Avenue
Huntsville
TX
77340
United States
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