Job location: Tampa Student Support Center

Employment Type: Full-time
Posted data: 2021-10-04
Req: R5977
Job Description Summary

Under the general direction of the Chief Office of Student Success | WorldWide Director, the Associate Director of Student Advising maintains overall responsibility for all activities related to the servicing, satisfaction and retention of Center for Online Learning students within their assigned team of Student Advisors. The Associate Director plans and manages current student outreach through effective communications and proactive advising from the point of first course registration through graduation.

Job Description

Duties and Tasks:

• Lead the training and management of a team of 8 or more Student Advisors. Bring best practices in student services and retention activities from both traditional and online environments.

• Ensure an outstanding course selection and registration experience for online students.

• Manage in a contact center environment specific to metrics and requirements

• Operate in coordination with Admissions for a smooth transition between Enrollment Counselors and Student Advisors.

• Develop Student Advisors into confident mentors, achievers and potential leaders.

• Ensure through consistent auditing and coaching methods an outstanding experience for existing undergraduate online students.

• Work collaboratively with all departments to ensure that retention, student satisfaction, and revenue objectives are achieved.

• Actively support the commitment that consistent and compliant documentation must occur within all student database resources and monitor compliance of staff with all prevailing internal and external policies and regulations.

• Actively utilize all student database resources and reports to monitor, coach and provide feedback on Student Advisor performance.

• Follow and enforce prospective student communication plan from the point of first term registration through graduation.

• Ensure Student Advisors are servicing students proactively and effectively via consistent monitoring of activities and direct coaching and feedback.

• Create and sustain a culture of excellence, community and integrity.

• Assist in providing clear processes to ensure employees have a solid understanding of their roles and responsibilities.

• Assist in developing strategies for involving alumni and current students in the mentoring process.

• Ensure compliance with all Saint Leo policies and all federal, state and accreditation requirements.

• Participate in community engagement for University initiatives.

• Create and improve processes that best serves our students.

• Build a cohesive team unit within the department.

• Other duties and responsibilities as required and assigned.

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES:

• Masters’ degree required.

• Higher Education Administration Experience (Advising specific)

• Experience managing a team of 8 or more employees.

• Contact Center experience with metrics and management.

• Superior oral and written communications skills.

• Ability to engage with a variety of constituents (prospective and current students, alumni, faculty, etc.) from many different cultural backgrounds.

• Superior organizational skills; ability to execute multiple objectives concurrently.

• Ability and willingness to work evenings and weekends. Minimal travel required.

• Proficiency with MS office and managing databases required.

• Technical skills and experience with LMA and CRM

• Reporting and Analytics

EDUCATIONAL REQUIREMENTS / QUALIFICATIONS:

• Five or more years of progressive experience in a student services role, with at least 2 years in a higher education management position.

• Master’s degree from a regionally accredited college or university required.

• Any equivalent combination of education and experience and training that provides the required knowledge, skills and abilities.

Physical Demands:

ENVIRONMENT:

The work environment characteristics described here are a representation of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. The term “qualified individual with a disability” means an individual with a disability who, with or without reasonable accommodation, can perform the essential functions of this position.

While performing the duties of this job, the employee is regularly required to communicate professionally in person, over the telephone, through email and other electronic means, move about the office and University, handle various type of media and equipment, and visually or otherwise identify, observe and assess. The employee is occasionally required to lift up to 10 pounds unless otherwise specified in the job description.

NOTICE:

The intent of this job description is to provide a representation of the types of duties and responsibilities that will be required of positions given this title and shall not be construed as a declaration of the total specific duties and responsibilities of any particular position. Employees may be directed to perform job-related tasks other than those specifically presented in this description. Saint Leo University is an Equal Opportunity Employer and embraces diversity as a critical step in ensuring employee, student and graduate success.

Why Work at Saint Leo?

What it’s Like to Work Here: Ask our employees and the one word they’d use to describe working at Saint Leo University is “Community.” Our team members all share the Saint Leo core values, positive attitudes, and problem-solving abilities, enabling them to provide excellent student centered service. Our mission is educating and preparing students for life and leadership in a challenging world. Thank you for your interest in joining the Saint Leo PRIDE!

We are committed to providing our employees with the support they need. At Saint Leo, we offer an array of medical, dental, and vision packages as well as several add-on perks to make your benefits package truly customizable to you and your family needs. Available benefits based on employment status (Full Time vs Part Time).

• Inclusive Group Health Plan (Medical, Dental, Vision)
• Group Health Plan features include Teledoc, Surgery Plus!, Wellness Incentive Program, Nationwide Pet Insurance, just to name a few!
• Health Reimbursement Account (University Paid!) and Flexible Spending Accounts (healthcare and dependent options)
• Tuition Remission (Employee, Spouse, and Dependents)*
• Tuition Exchange opportunity for dependent of employees*
• Paid Personal Leave (Sick, Vacation, Holidays)
• 403b - Annual match 3%-9% of pay based on employee’s contribution. University match and fully vested within one month of hire date.
• Basic Life and AD&D Insurance valued at 30k (University Paid!)
• Income Protection Benefits after one year
• Additional options for supplemental insurance

*Eligibility based on meeting required service period