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Business Support Specialist

The University of Kansas
Lawrence, KS

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Administrative Jobs
Institutional & Business Affairs, Business & Financial Management, Clerical & Administrative Support
Employment Type
Full Time
Institution Type
Four-Year Institution
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Job Details

Position OverviewThe University of Kansas Libraries are seeking a technically savvy individual for a great opportunity to learn and grow while supporting the KU Libraries’ Microsoft SharePoint portal. This Business Support Specialist position will manage the KU Libraries intranet presence and develop and maintain internal business processes such as the Libraries Travel Request process and or custom processes built using Office 365. This position will assist library staff with the development and maintenance of SharePoint sites and sub sites, including managing security groups, customized lists, libraries, pages, and complex workflows. Serve as a go-to expert for day-to-day SharePoint portal operation. This position will reside in the Libraries’ Administrative Office and will be involved in Library-wide process support.

The University of Kansas Libraries support a safe and inclusive environment for all members of our diverse communities at KU. We are committed to building a diverse and pluralistic workforce and strongly encourage applications from diverse candidates. This position will demonstrate a commitment to advancing diversity efforts in the Libraries and contributes to an inclusive environment.

Job Description60% Libraries Technical Business Duties (O365, SharePoint, Flow, Forms, Web)
  • Provides day-to-day project-based design and development work, as well as day-to-day support using existing applications such as Microsoft SharePoint, Flow, and Teams.
  • Maintains the Libraries’ intranet presence and processes using SharePoint and Drupal Content Management System.
  • Develops custom lists, sites, and document libraries(understanding of taxonomy and SharePoint Best Practices is vital)
  • Develops, designs and manages content, customizations, web parts, forms, and custom workflow in SharePoint 2010 and 2013
  • Designs, develops and maintains custom SharePoint workflows for Libraries’ processes
  • Serves as a technical expert resource for library staff and departmental super-users for SharePoint
  • Develops custom SharePoint web applications using Forms, Flow, SharePoint Designer, and other tools
  • Develops documentation and training materials as needed
  • Trains and coaches library staff on web and SharePoint workflow needed to support their business operations
25% Administrative Office Support
  • Serves as the primary support or backup for major library administrative processes such as keyless lock administration, technology support for library webinars and guest speakers, facilities maintenance requests, etc.
  • Supports Human Resource technical and web functions
  • Provides Oracle Analytics Cloud (OAC) support (e.g., developing and running queries, creating dashboards, exporting data, running reports etc.) for a variety of library business operations.

15% Professional Development and Service
  • Participates in workshops, seminars and conferences for the purpose of conveying and/or gathering information required to perform functions of the position
  • Engages in service to the Libraries, the University and to professional organizations by participating in committee work, projects, and task forces, as appropriate
Position Requirements
  1. This position has the option of a hybrid work arrangement. Incumbent may work remotely and on campus based on a set departmental schedule.
Required Qualifications
    Bachelor's degree and 1 year of relevant experience OR a high school diploma and 3 years of relevant experience.
Preferred Qualifications
  1. Critical thinking and problem-solving skills, with high attention to detail.
  2. Strong interpersonal communication skills, as evidenced by application materials and interview.
  3. Experience working both independently and in a team environment.
  4. Knowledge of web design principles.
  5. Experience with computer programming and troubleshooting programming issues.
  6. Experience with Microsoft SharePoint, Flow or Microsoft Forms and dashboard tools.
  7. Experience with configuring SharePoint document libraries, lists, team sites, content management sites, user permissions/security, and workflows.
  8. Experience with Oracles-Based systems (Oracle Analytics in the Cloud, Financials in the Cloud) and/or Concur Travel Solutions.
  9. Experience with Microsoft Excel and Access.
  10. Experience prioritizing and managing multiple tasks and project deadlines under minimal supervision.
Additional Candidate InstructionsA complete application includes:
  1. Cover letter addressing how you meet the required and preferred qualifications.
  2. Resume.
  3. Contact information for three professional references (including at least one previous or current supervisor).
  4. Completion of the online application.
  • Application review begins Thursday, October 14, 2021. To ensure consideration, apply no later than Wednesday, October 13, 2021.
Contact Information to ApplicantsMike Broadwell
[email protected]
Advertised Salary RangeStarts at $41,299 Work ScheduleMonday-Friday, 8am-5pm Application Review Begins14-Oct-2021 Anticipated Start Date01-Dec-2021


Working at the University of Kansas 

Join the University of Kansas, and you’ll become part of a Jayhawk family that spans the globe. Wear your KU shirt in London, Istanbul, Buenos Aires, Nairobi or anywhere else, and you will likely hear a resounding “Rock Chalk!” from a stranger. Of course, the appropriate response is an enthusiastic “Jayhawk!” Because, after all, they’re not really strangers, they’re family.

The Jayhawk community is united by more than 150 years of tradition and by our commitment to pushing the boundaries of knowledge, transforming the academic experience, and creating solutions through innovative research. KU’s mission is to lift students and society by educating leaders, building healthy communities and making discoveries that change the world.  

The University of Kansas is the state’s flagship university and one of just 66 invited members of the prestigious Association of American Universities (AAU). We consistently earn high rankings for academics and recognition as a premier research university.

KU faculty and staff embrace our role as the state’s flagship university, AAU member and R1 institution that serves the state, nation and world. We celebrate the energy and compassion that infuse the Jayhawk spirit; and, we remain true to KU’s historic values: the elevating force of education, the transformative power of research and the healing power of service.

Diversity, Equity, Inclusion, and Belonging 

The University of Kansas is committed to a learning and workplace environment that is representative of our nation and global society, accepts and values everyone, appreciates our common humanity and understands that our multiple differences are the cornerstone of academic preparation, professional excellence and distinction. KU must be a place where all people feel they belong and have access to resources and support that help them attain their educational and professional goals.

We recognize there are inequalities and privileges generated by historical and persistent intersecting differences by race, ethnicity, gender identities, gender expressions, sexual orientation, socio-economic status, age, abilities, religion, regional background, veteran status, citizenship status and nationality. And we hold ourselves accountable for policies, processes and programs that appreciate these and other differences and create more fair, safe and just learning, working and living environments for KU students, faculty and staff.


KU offers a broad array of undergraduate and graduate study programs, and we fulfill our mission through academic and research programs of international distinction, coupled with outstanding libraries, teaching museums and information technology. These resources enrich the academic experience for students from all 50 states and 112 countries, and provide enrichment resources for KU faculty and staff.


The university attains high levels of research productivity and recognizes that faculty are part of a network of scholars and academicians that shape a discipline as well as teach it. KU staff are integral to our research success, participating in and supporting discoveries that expand knowledge and improve lives.


The university and our employees serve society through research, teaching and the preservation and dissemination of knowledge. KU's academic programs, arts facilities and public programs provide cultural enrichment opportunities for the larger community. And, KU offers educational, research and service programs throughout the state. KU employees are encouraged to participate in and serve the campus and surrounding communities in a way that is meaningful to them.

International Dimension 

KU offers more than 100 programs of international study and cooperative research for KU students and faculty at sites around the world. The university offers teaching and research that draw upon and contribute to the most advanced developments throughout the United States and abroad. At the same time, KU's extensive international ties support economic development in Kansas.


The University of Kansas, our students and employees are committed to excellence. We foster a multicultural, inclusive environment in which the dignity and rights of individuals are respected. Intellectual diversity, integrity and disciplined inquiry in the search for knowledge are of paramount importance.

Our City and State 

KU sits atop Mt. Oread in the center of Lawrence, a town full of natural beauty and culture. In fact, Rolling Stone magazine named Lawrence one of the best college towns in the United States. Lawrence is home to more than 100,000 people, and has a charming, Midwestern friendliness that welcomes visitors and celebrates diversity. In addition to KU, Lawrence is home to Haskell Indian Nations University, the premiere tribal university in the United States.

Lawrence’s historic and thriving downtown features restaurants, nightlife and local shops offering unique finds that you won’t find anywhere else. The town has more than 50 parks, an encompassing mixed-use trail, and quick access to biking/hiking trails along the Kansas River and around Clinton Lake. A five-minute drive from Lawrence, Clinton Lake offers fishing, boating, beaches, camping and other outdoor activities.

Located just 40 minutes west of Kansas City, Lawrence offers the appeal of a mid-size, suburban town with quick access to the amenities of a large city, including an international airport. The Kansas City metro area is home to world-class museums and cultural activities, Jazz clubs and other nightlife venues, expansive shopping options, and exciting professional sports with the Kansas City Chiefs, Kansas City Royals and Sporting KC.

Kansas is in the center of the country, making it convenient and cost effective to fly or drive to destinations throughout the United States. Far from flat, the Flint Hills, just 90 minutes from Lawrence, offer panoramic vistas that showcase the breathtaking beauty of America.

Making KU Your Home 

Something about Lawrence is magnetic. Long-time residents are never surprised when a KU student or employee from out of state decides to make Lawrence their permanent home. And, even those who do leave often find themselves returning to “the nest” at some point in the future. In fact, Lawrence has been named by several publications as one of the best places to retire.

At the University of Kansas, you’ll join a global Jayhawk family and find a place to call home.

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