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Program Director, Frontline Manager Leadership Program

University of Denver
Denver, USA, Colorado

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Administrative Jobs
Institutional & Business Affairs, Program Administration, Technology, Analysts & Programming
Position Type
Alt-Ac & Post-Ac
Employment Type
Full Time
Institution Type
Four-Year Institution
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Job Details

Reporting to the Assistant Dean of Enrollment, Marketing, and Partnerships, the Program Director is responsible for day-to-day management of the Frontline Manager Leadership Program (FMLP), a custom corporate online course for undergraduate post-traditional learners, including delivering an exceptional end-to-end experience for students and adjunct faculty coaches. The Program Director leads overall program management and administration, with an emphasis on content delivery, adjunct faculty coach selection and development, instructional delivery, administrative logistics, student satisfaction, and program budget management.

Essential Functions

Program Leadership and Management

  • The Program Director ensures delivery of a best-in-class student and adjunct faculty coach experience. With responsibility for overall program performance goals and outcomes, the Program Director will:
  • Develop, implement, analyze, and report results from assessment models for students, adjunct faculty coaches, and curriculum, and identify and implement improvements to address performance gaps and enhance satisfaction.
  • Build annual course delivery schedules, ensure adjunct faculty coach staffing, and manage course enrollments for each start date.

Program Administration (Learner Success)

  • In collaboration with the FMLP Academic Advisor and other University College colleagues, the Program Director leverages current, and develops new, administrative delivery and support processes to align with best practices and deliver an exceptional student experience, including:
  • Pre-enrollment application, data processing, registration, and learner communication, including student onboarding and orientation.
  • Proactively monitor student academic progress, and support and implement strategies to improve academic success.
  • Develop and administer comprehensive student feedback mechanisms throughout the course.
  • Develop, organize, and deliver a completion ceremony for students.

Program Administration (Adjunct Faculty Coach Success)

  • The Program Director leads all components of instructional delivery, including managing a large group of adjunct faculty coaches.
  • Lead recruiting processes to build a pool of high-performing adjunct faculty coaches who are content experts and will deliver an exceptional learning experience.
  • Deliver an exceptional onboarding experience for adjunct faculty coaches.
  • Coach and support adjunct faculty coaches in delivering an exceptional student experience and promptly and effectively manage faculty-related performance issues and concerns.

Required Qualifications

  • Masters Degree or equivalent combination of education and experience.
  • 5-7 years management experience.

Preferred Qualifications

  • Previous experience working in corporate learning and training environments or higher education, ideally within professional and continuing education.

Work Schedule
Monday - Friday, 8:00 a.m. - 4:30 p.m. Some evening and weekend hours as required. All University College employees are eligible to be considered for a partial remote work option.

Application Deadline
For best consideration, please submit your application materials by 4:00 p.m. (MST) on October 25, 2021. Applications will continue to be reviewed until the position is filled.

Special Instructions
Candidates must apply online through to be considered. Only applications submitted online will be accepted.

Salary Grade Number:
The salary grade for the position is 11.

Salary Range:
The salary range for this position is $72,000-$82,000.

The University of Denver has provided a compensation range that represents its good faith estimate of what the University may pay for the position at the time of posting. The University may ultimately pay more or less than the posted compensation range. The salary offered to the selected candidate will be determined based on factors such as the qualifications of the selected candidate, departmental budget availability, internal salary equity considerations, and available market information, but not based on a candidates sex or any other protected status.

The University of Denver offers excellent benefits, including medical, dental, retirement, paid time off, tuition benefit and ECO pass. The University of Denver is a private institution that empowers students who want to make a difference. Learn more about the University of Denver.

Please include the following documents with your application:
1. Resume
2. Cover Letter

The University of Denver is committed to enhancing the diversity of its faculty and staff. We are an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment regardless of age, race, color, national origin, religion, sex, sexual orientation, gender identity, disability, military/ veteran status or any other status protected by law.

All offers of employment are based upon satisfactory completion of a criminal history background check.


Founded in 1864—just a few years after the city of Denver itself was founded—the University of Denver is one of the country's premier private universities.

The University's 125-acre campus, a few miles south of downtown Denver, is home to more than 11,500 students hailing from all regions of the United States and 83 other countries.

The University offers:

Regardless of what they study, University of Denver students embark on a personal educational journey that helps them find and follow their individual purpose.

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Our students work closely with faculty, peers and members of the community on projects, research and fieldwork. They cross disciplines to discover new perspectives and approaches to problem solving.

In and out of the classroom, our students learn by doing, whether they're collecting data in the field or putting theory into practice in a clinical setting.

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Across the University of Denver’s many divisions, departments, and offices, supervisors are searching for new employees who strive to excel and innovate, prize integrity, and who value the opportunity to engage with the community.  The University is always looking for creative problem solvers, critical thinkers, and lifelong learners who want to know more and do more.

At the University of Denver, our culture is steeped in ethics and social responsibility. As a result, our faculty and students represent a wide array of perspectives and enjoy the healthy dialogue that grows out of diversity. University of Maryland, Baltimore

For all their differences, the members of our community are united by a common purpose: They're determined to confront society's most pressing challenges—everything from world health and the global economy to access to education.

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