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Aircraft Refueler/Line Service Operator - Aerospace/Flight Support Services

University of North Dakota
Grand Forks, ND

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Position Information: DescriptionThe Arcraft Refueler/Line Service Operator position is a Full-Time Benefited position, and will be responsible for: providing aircraft/helicopter movement operations by towing aircraft from indoor storage hangars to designated ramp parking locations and positioning back into indoor storage hangars during non-flying activities or hazardous weather conditions; conducting fueling operations for fixed wing aircraft and helicopter fleeting using mobile trucks; performing ground support operations for fleet aircraft and helicopters including external power engine starting, pre-heating for cold engines, defrosting to remove contaminations, and deicing to allow for safe take-off; executing tank farm operations by inspecting systems, filling mobile fuel trucks, and offloading bulk aviation gasoline tanker trucks into bulk storage takes; performing all duties in accordance with FAA, State, and local governing procedures; and executing duties applying principles outlines in Safety Management System policy and applicable operations checklists.

Duties & Responsibilities
  • Conduct flight line support operations.
  • Secure aircraft/helicopters out-of-doors with chocks and tie downs; move craft to indoor storage during extreme weather conditions.
  • Demonstrate proficiency in stacking and removing aircraft/helicopters from indoor storage hangars; ensure craft are secured/with minimum established safety clearance distances complied with.
  • Demonstrate proper aircraft/helicopter movement handling and compliance with ramp designated parking on the ramp.
  • Demonstrate proficiency in the operation of equipment such as tug tow tractors, electric hangar doors, tow bars and helicopter carts.
  • Provide ground servicing support for air service missions and coordinate requirements for transient aircraft.
  • Provide ground support equipment services as required for UND and UND sponsored aircraft.
  • Conduct cleaning of aircraft/helicopter windows and perform spot washing of aircraft leading edges as required.
  • Perform external power cart engine starting operations on aircraft/helicopters when requested. Preheat aircraft/helicopter engine(s) in cold weather; conduct aircraft defrosting/deicing operations as required
Fueling Operations: Receive/store/dispense aviation fuels and oils.Perform fuel quality control confirmation checks on tank farm bulk storage tank drain sumps and filter separator drain sumps; perform inspections including differential pressure checks, inventory reconciliation, and confirming system operational safety. Off load tanker trucks/load mobile fuel trucks in accordance with established checklist procedures. Perform/document mobile fuel truck daily inspections and security checks; conduct quality confirmation checks by obtaining tank and filter separator sump samples prior to use each day; fill trucks at tank farm as required. Record number of gallons delivered or removed from truck to specific aircraft/helicopters; service aircraft/helicopters with oil as required and record amount for inventory control. Perform aircraft/helicopter fueling procedures in accordance with Standard Operating Procedures, Grand Forks Airport Authority policy, and federal/state/local governing directives. Park fuel trucks in designated outdoor locations and park indoors when required. Conduct all operations applying Safety Management System policy criteria and applicable operational checklists
  • Care/Maintenance of ramp and facilities
  • Maintain accessibility of tie-downs anchor points by removing snow, ice, dirt, and other debris as required.
  • Provide tie down straps and chocks for aircraft; monitor/confirm placement and removal as applicable.
  • Confirm FOD is removed/secured from ramp areas; maintain cleanliness of ramp areas and facilities; empty trash from receptacles and empty sump stand containers; report any deficiencies as required.
  • Correct or coordinate correction of all safety related issues.
  • Clear snow from UND areas and facilities according to airport host/tenant agreement; confirm clear accessibility of entry/exit doors and fire extinguishers.
  • Notify appropriate personnel of facility damage or defects.
  • Notify airport of discrepancies identified with tank farm system.
  • Notify appropriate personnel of security related requirement
  • Train full/part-time staff
  • Conduct training on newly assigned staff and accomplish recurrent training as required complying with applicable checklist procedures for each operation or task.
  • Serve as a Training Certifier confirming staff are proficient to perform each operation and assess effectiveness of training by implementing standard techniques .
  • Train staff in the operation of equipment such as tug tow tractors, fuel trucks, electric hangar doors, tow bars, helicopter carts, heaters, defrost/deice carts, ground power carts, and bug busting wash carts; utilize applicable operational checklist procedures.
  • Remain knowledgeable training status of all staff; plan, coordinate, and document training events as required.
  • Teach safe aircraft/helicopter fueling procedures in accordance with all governing directives and Line SOP checklist procedures.
  • Train staff to proficiency in cleaning of windshields and spot-washing aircraft; place focus and emphasis on preventing damage to aircraft/helicopters.
  • Train personnel to proficiency in fire safety requirements and proper fire-fighting procedure
  • Required Competencies
      Strong interpersonal skills.Will perform repetitious body movements (climbing, bending, and extensive walking) and lift or move heavy objects – up to 70 pounds.Will use mechanical aptitude.
    Minimum Requirements
      High School Diploma or equivalency.Valid Driver’s License.Basic mechanical aptitude/experience with basic hand/power tools, etc.Pre-employment and random drug testing required.Successful completion of criminal history records check.
    In compliance with federal law, all persons hired will be required to verify identify and eligibility to work in the US and to complete the required employment eligibility verification form upon hire.

    Preferred Qualifications
      Experience with flight and rotary wing aircraft.Experience with flight line and fueling operations.Experience using equipment and tools used in the operation of aircraft, town tractors, heaters, refuelers, etc.Experience performing line support duties, within the past 5-years.
    Minimum Hiring Salary/Position Classification$17.75/hours, Non-Exempt

    Work Schedule/Start DateVariable work schedule.

    BenefitsIncludes single or family health care coverage (premiums paid for by the university), basic life insurance, EAP, retirement plan, tuition waiver, annual and sick leave. Optional benefits available: supplemental life, dental, vision, flexible spending account, supplemental retirement plans.

    To ApplyNOTE:  When submitting attachements, please convert to .pdf.

    This job is open until filled.

    Additional Information

    To find out why living and working in Greater Grand Forks is way cooler, check out Grand Forks is Cooler.

    All information listed in this position announcement will be used by Human Resources, the Hiring Department, and EO/Title IX for screening, interviewing and selection purposes.

    Confidentiality of Application Materials

    Pursuant to NDCC 44-04-18.27, applications and any records related to the applications that identify an applicant are confidential, except records related to the finalists of the position, which are open to the public after the search committee has identified the top three finalists who will be invited to campus.

    EEO Statement

    The University of North Dakota is an Affirmative Action/Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or other protected characteristic. Women, minorities, veterans, individuals with disabilities, and members of other underrepresented groups are especially encouraged to apply. Applicants are invited to provide information regarding their gender, race and/or ethnicity, veteran’s status and disability status as part of the application process. This information will remain confidential and separate from your application.

    Veteran’s Preference

    Veterans claiming preference must submit all proof of eligibility by the closing date. Proof of eligibility includes a DD-214 or NGB 22 and if claiming disabled status, a current letter of disability from the VA dated within the last 12 months.

    Clery Statement

    In compliance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, the University of North Dakota publishes an Annual Security and Fire Safety Report. The report includes the university’s policies, procedures, and programs concerning safety and security, as well as three years’ of crime statistics for our campus. As a prospective employee, you are entitled to a copy of this report. The report and statistical data can be found online at You may also request a paper copy of the report from the UND Police Department located at 3851 Campus Road, Grand Forks, ND, 58202.

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