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IT Support Specialist - Title III - FT

Mount Mary University
Milwaukee, WI, USA

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Administrative Jobs
Institutional & Business Affairs, Clerical & Administrative Support, Technology, IT Support & Training
Employment Type
Full Time
Institution Type
Four-Year Institution
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  • Milwaukee, WI, USA
  • Full Time
  • Email Me Similar JobsEmail Me This JobPosition Summary: The IT Support Specialist – Title III Technologies provides support and troubleshooting to resolve computer and technology issues experienced by campus users. Provides primary support for end-user workstations, including troubleshooting and application installation. Repairs or arranges for warranty repairs for damaged computers.

    The IT Support Specialist assists in staff the IT Services Help Desk on hours when the Help Desk Coordinator and student workers are not available. Troubleshoots and resolves issues escalated by the Help Desk. Coordinates with other IT Services staff to facilitate resolution of issues that require additional expertise.

    Serves as the primary technical resource for the distribution, management, and support of student technologies provided by the university as part of the Title III grant program.

    Primary Responsibilities:

      Administer, troubleshoot, repair, and maintain computer hardware and software and other technology devices for faculty and staff.Provide troubleshooting and assistance to ensure students can access campus systems.Provide backup and assistance to Classroom Technology Support Specialist for management and troubleshooting of computers in classrooms and computer labs, as required.Provide support in staffing the IT Service Help Desk, as required.Utilize ticketing system to track and manage support issues and requests.Coordinate with other IT Services staff to resolve issues requiring additional expertise.Provide primary support for, and assist in the acquisition, distribution, and management of computers and technology devices distributed as part of the university's Title III grant.Assist in the creation, management, and administration of user accounts in Active Directory.Assist in the imaging, deployment, and asset management of campus computers and associated technology devices.Perform other duties, responsibilities, or special projects as assigned.
    Skills and Experience:

    • Service-oriented attitude with excellent communication skills, with the ability to communicate technical concepts and information to a non-technical audience.
    • Ability to apply troubleshooting skills.
    • Ability to multitask, meet specific deadlines, and prioritize tasks and assignments.

    • Associate's degree in information technology, computer science or related field or equivalent experience required
    • 2+ years experience in supporting and troubleshooting Windows computers preferred
    • Ability to effectively communicate with a diverse client population in a professional, customer-service-focused manner, including the translation of complex technical information for a non-technical audience
    • Demonstrated commitment to customer service
    • Ability to work both independently and as a team member
    • Ability to effectively manage time to ensure completion of assigned responsibilities both independently and within a team structure, as required
    • A+ or similar certification is a plus, but not required
    • Experience in Active Directory user management is a plus, but not required
    Physical Demands:

    • May be required to lift up to 50 lbs.
    • Must reach, bend, stoop, lift
    • Must sit, walk or stand
    • Some repetitive motion may be required
    Working Conditions:

    • Some evening and weekend hours as needed.
    • Varying workflow; sometimes stressful with high workload times of the year
    • Complete work required within a limited space
    • Complete work required within a limited time

    Mount Mary University encourages applications from all qualified candidates and is vitally committed to all aspects of diversity, equity, and inclusion. We welcome and encourage applications from qualified candidates and all will receive consideration for employment regardless of race, color, religion, sex, national origin, age, ethnicity, pregnancy, disability, genetic information, or any other groups protected by law. Mount Mary seeks to hire and retain personnel who will make a positive contribution to its mission, vision, and values.

    For more information about diversity, equity, and inclusion at Mount Mary please visit

    Mount Mary University
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