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Academic Success Coach

The University of Kansas
Lawrence, KS

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Position OverviewThe academic success coach for the KU Edwards Campus (KUEC) provides complex and comprehensive student support and guidance throughout the information-gathering, application, enrollment, and program completion milestones of the student’s academic program. The academic success coach serves as the primary point of contact and support for a diverse group of prospective and current students, including but not limited to working adults, community college students, and high school students. This position reports to the Associate Director for Academic Success at KU Edwards campus with strong ties to the appropriate academic department(s). This position will work closely with KU Edwards Student Services, Marketing and Community Engagement to provide service to students while working to meet the expectations of effective student coaching for retention and completion.

The KU Edwards Campus is located in Overland Park, Kansas. In a continuing effort to enrich the university and provide equal educational and employment opportunities, the university actively encourages applications from members of underrepresented groups.

Typical work hours are Monday- Thursday 9am- 6pm, Fridays 8am- 5pm with some flexibility to accommodate student needs. Job Description45% - Prospective Student Coaching
Prospective student coaching reflects the dynamic communication, outreach, and strategic support this position will provide to new program inquiries seeking career, academic program, and admissions guidance and information.
  • Maintain knowledge and understanding of academic program outcomes, and use new student conversations to ensure appropriate student-to-program matches or make appropriate program referrals.
  • Work one-on-one with prospective graduate, transfer, and/or readmit students on admission processes, enrollment steps, and degree planning while students prepare for admission to KU.
  • Provide unofficial transcript evaluation and coaching to guide students with enrollment planning prior to attending KU as well as dual-enrollment planning when applicable. Works collaboratively with KU Admissions and KU Graduate Admissions on admission and transfer credit processes.
  • Manage student records on KU student information systems and database/CRM systems.
  • Develop and maintain a strategic inquiry conversion and admitted student communication plan for academic program(s) driven by department strategic enrollment goals with support from KU Edwards Marketing and in consultation with the academic unit.
  • Execute a variety of inquiry-to-applicant conversion and strategic outreach events, including information sessions, community presentations, classroom visits, and industry events in the KC metro area with support from the Community Engagement team as part of the strategic enrollment plan for the program.
  • Participate in KU Edwards New Student Orientation and other pre-/post-orientation efforts.
  • Represent program interests in Greater Kansas City-area workforce and educational access initiatives upon request.
45% - Retention CoachingRetention coaching reflects the long-term commitment this position has to provide continuous support and outreach to students to reach progressive milestones for personal and academic success through the point of completion.
  • Provide comprehensive and seamless success coaching for current students for the assigned program. Coaches are assigned to specific academic programs and work directly with the appropriate school or the College for support.
  • Guide student progress through academic milestones, including enrollment, career exploration and graduation.
  • Facilitate student enrollment and approval processes including those for KU, the appropriate school, and KUEC including items such as petitions, enrollment changes, appeals, and applications for graduation in compliance with appropriate deadlines and approval channels; manage student records in KU student information and tracking systems; provide appropriate referrals to University offices and Student Services at KU Edwards.
  • Adhere to KU Admissions, Registrar, Financial Aid and Student Accounts policies.
  • Regularly meet with the Academic Program Director(s) regarding advising and program content.
  • Collaborate with Student Engagement on program-specific learning opportunities relevant to the program’s student population that meet the KUEC Advantages
10% - Program and Campus Support
  • Provide academic program director(s) with analysis on student progress, enrollment, and graduation as well as class scheduling dynamics. Assist academic rogram irector in preparation for annual review.
  • Provide degree-specific context and guidance to program leadership for communication, collaboration, and strategic planning.
  • Attend relevant program/academic unit meetings at KUEC or KU Lawrence.
  • Participate in KUEC department and campus meetings and trainings.
  • Participate in KU Edwards Campus and University related committees related to the retention and graduation of KU students.
  • Participates in relevant professional development annually.
Required Qualifications
  1. Master's Degree in Higher Education, Student Personnel, Counseling, Advising or a related field, OR Bachelor's Degree in previously specified fields with three (3) years' experience in academic advising, coaching, admissions or student success in an institution of higher education.
  2. One year of experience in student admissions or recruitment at an institution of higher education.
  3. One year of experience with transcript evaluation and/or student application process coaching.
  4. Effective written communication skills as evidenced by application materials.
Preferred Qualifications
  1. One year experience in academic advising in a college setting.
  2. Demonstrated experience working with adult, transfer, or online students in a higher education setting.
  3. Previous experience with PeopleSoft or related student information systems.
  4. Previous experience with CRM (constituent/customer relationship management) systems.
  5. Demonstrated work experience with student records and compliance with the Family Educational Rights and Privacy Act (FERPA).
  6. Online student coaching.
  7. Demonstrated skills in inter-institutional collaborative projects or relationship development.
Additional Candidate InstructionsIncomplete applications will not be considered. A complete application consists of:
  • A cover letter addressing how required qualifications are met.
  • Resume
  • 3 Professional references
Applicants selected for in-person interviews will be required to give a 5-10 minute presentation demonstrating their ability to communicate and recruit in a manner that would appeal to a diverse pool of prospective applicants.

Individuals with disabilities are encouraged to consider employment opportunities at the University of Kansas. If you require an accommodation in order to participate in the interview, please contact Jeff Chasen in ADA Resource Center for Equity and Accessibility, at [email protected], 785-864-6204, five days prior to the scheduled interview.

Application review will begin Friday, October 8th and will remain open until a qualified pool has been identified. Contact Information to ApplicantsMr. Jody Johnson
Associate Director of Academic Success
[email protected] Advertised Salary Range$47,000 -$50,000 Application Review Begins08-Oct-2021 Anticipated Start Date01-Nov-2021


Working at the University of Kansas 

Join the University of Kansas, and you’ll become part of a Jayhawk family that spans the globe. Wear your KU shirt in London, Istanbul, Buenos Aires, Nairobi or anywhere else, and you will likely hear a resounding “Rock Chalk!” from a stranger. Of course, the appropriate response is an enthusiastic “Jayhawk!” Because, after all, they’re not really strangers, they’re family.

The Jayhawk community is united by more than 150 years of tradition and by our commitment to pushing the boundaries of knowledge, transforming the academic experience, and creating solutions through innovative research. KU’s mission is to lift students and society by educating leaders, building healthy communities and making discoveries that change the world.  

The University of Kansas is the state’s flagship university and one of just 66 invited members of the prestigious Association of American Universities (AAU). We consistently earn high rankings for academics and recognition as a premier research university.

KU faculty and staff embrace our role as the state’s flagship university, AAU member and R1 institution that serves the state, nation and world. We celebrate the energy and compassion that infuse the Jayhawk spirit; and, we remain true to KU’s historic values: the elevating force of education, the transformative power of research and the healing power of service.

Diversity, Equity, Inclusion, and Belonging 

The University of Kansas is committed to a learning and workplace environment that is representative of our nation and global society, accepts and values everyone, appreciates our common humanity and understands that our multiple differences are the cornerstone of academic preparation, professional excellence and distinction. KU must be a place where all people feel they belong and have access to resources and support that help them attain their educational and professional goals.

We recognize there are inequalities and privileges generated by historical and persistent intersecting differences by race, ethnicity, gender identities, gender expressions, sexual orientation, socio-economic status, age, abilities, religion, regional background, veteran status, citizenship status and nationality. And we hold ourselves accountable for policies, processes and programs that appreciate these and other differences and create more fair, safe and just learning, working and living environments for KU students, faculty and staff.


KU offers a broad array of undergraduate and graduate study programs, and we fulfill our mission through academic and research programs of international distinction, coupled with outstanding libraries, teaching museums and information technology. These resources enrich the academic experience for students from all 50 states and 112 countries, and provide enrichment resources for KU faculty and staff.


The university attains high levels of research productivity and recognizes that faculty are part of a network of scholars and academicians that shape a discipline as well as teach it. KU staff are integral to our research success, participating in and supporting discoveries that expand knowledge and improve lives.


The university and our employees serve society through research, teaching and the preservation and dissemination of knowledge. KU's academic programs, arts facilities and public programs provide cultural enrichment opportunities for the larger community. And, KU offers educational, research and service programs throughout the state. KU employees are encouraged to participate in and serve the campus and surrounding communities in a way that is meaningful to them.

International Dimension 

KU offers more than 100 programs of international study and cooperative research for KU students and faculty at sites around the world. The university offers teaching and research that draw upon and contribute to the most advanced developments throughout the United States and abroad. At the same time, KU's extensive international ties support economic development in Kansas.


The University of Kansas, our students and employees are committed to excellence. We foster a multicultural, inclusive environment in which the dignity and rights of individuals are respected. Intellectual diversity, integrity and disciplined inquiry in the search for knowledge are of paramount importance.

Our City and State 

KU sits atop Mt. Oread in the center of Lawrence, a town full of natural beauty and culture. In fact, Rolling Stone magazine named Lawrence one of the best college towns in the United States. Lawrence is home to more than 100,000 people, and has a charming, Midwestern friendliness that welcomes visitors and celebrates diversity. In addition to KU, Lawrence is home to Haskell Indian Nations University, the premiere tribal university in the United States.

Lawrence’s historic and thriving downtown features restaurants, nightlife and local shops offering unique finds that you won’t find anywhere else. The town has more than 50 parks, an encompassing mixed-use trail, and quick access to biking/hiking trails along the Kansas River and around Clinton Lake. A five-minute drive from Lawrence, Clinton Lake offers fishing, boating, beaches, camping and other outdoor activities.

Located just 40 minutes west of Kansas City, Lawrence offers the appeal of a mid-size, suburban town with quick access to the amenities of a large city, including an international airport. The Kansas City metro area is home to world-class museums and cultural activities, Jazz clubs and other nightlife venues, expansive shopping options, and exciting professional sports with the Kansas City Chiefs, Kansas City Royals and Sporting KC.

Kansas is in the center of the country, making it convenient and cost effective to fly or drive to destinations throughout the United States. Far from flat, the Flint Hills, just 90 minutes from Lawrence, offer panoramic vistas that showcase the breathtaking beauty of America.

Making KU Your Home 

Something about Lawrence is magnetic. Long-time residents are never surprised when a KU student or employee from out of state decides to make Lawrence their permanent home. And, even those who do leave often find themselves returning to “the nest” at some point in the future. In fact, Lawrence has been named by several publications as one of the best places to retire.

At the University of Kansas, you’ll join a global Jayhawk family and find a place to call home.

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