JOB GOAL:

To advance the college's mission, vision, principles, values and strategic initiatives through continuous improvement decisions.

GENERAL JOB SUMMARY:
Welcomes patrons, seats them at tables, and helps to ensure the quality of facilities and service. This position serves as a trainer. Trainers are responsible for supervising the learning experiences of students in all areas of The Hotel at Kirkwood Center, The Kirkwood Center for Hospitality Arts and The Kirkwood Center for Continuing Education.

DUTIES/RESPONSIBILITIES:

• Greet guests and seat them at tables or in waiting areas providing them with menus/specials.
• Assign patrons to tables suitable for their needs.
• Answer all incoming calls taking reservations, messages and In-Room dining orders and relaying information to appropriate staff.
• Maintain contact with kitchen staff, management, serving staff, and customers to ensure that dining details are handled properly and customers' concerns are addressed.
• Versed with all menus to be able to answer any questions guests may have.
• Regular and consistent attendance at work.
• Perform other related work duties as assigned.

PERFORMANCE EXPECTATIONS:

• Must have the ability to take directions and effectively perform the work.
• Positive and customer service oriented attitude at all times.
• Maintain proper grooming and dress code standards.
• Must speak and understand English well enough to converse with customers, supervisors, and employees.
• Ability to stand and/or walk for the duration of shift.
• Welcome, value, and nurture people of all backgrounds, perspectives, and experiences, as well as support and promote an environment that accepts differences.

UNIVERSAL CORE COMPETENCIES:

• Advocate for Continual Improvement- empowering each other to identify opportunities for excellence.
• Collaborate with Mutual Accountability- working together with a willingness to take ownership and account for our actions.
• Champion Service- anticipating needs and create a welcoming, diverse, and inclusive environment.
• Perseverance- commitment to excellence even in the face of adversity or delay in achieving success.
• Lead- regardless of title, through positive influence.

PHYSICAL ACTIVITIES WITH/WITHOUT REASONABLE ACCOMMODATION:

Position involves working in a business setting. Occasional (10-33%) sitting, viewing equipment and supplies and other types of close visual work. Frequent (34-66%) reaching, pulling, grasping and pushing. Constant (67-100%) standing, walking, repetitive motion, talking and listening.

The statements contained herein reflect general details as necessary to describe the essential job duties/responsibilities and performance expectations of the job, which should not be considered an all-inclusive listing of work requirements. Individuals may perform other duties as assigned.

MINIMUM QUALIFICATIONS:

• Must be 16 years old.
• Preference will be given to those candidates with a post high school degree.
• Preference will be given to those candidates with a minimum of two years full-time, experience in a related hospitality setting or the equivalent education and related work experience.

EEO AA/STATEMENT:

Kirkwood Community College declares and affirms that it values and respects diversity and inclusion in all College-sponsored events, all employment practices, and all educational programs and activities. The College will not tolerate unlawful discrimination or harassment of persons on the basis of race, creed, color, sex, sexual orientation, gender identity, marital status, national origin, age, religion, or disability.
Anyone who has questions or complaints should contact the Vice President of Human Resources at Kirkwood Community College, 313 Kirkwood Hall, 6301 Kirkwood Blvd., SW, Cedar Rapids, IA 52404, or by phone to (319) 398-5572, or the Director of the Office for Civil Rights U.S. Department of Education, Citigroup Center, 500 W. Madison Street, Suite 1475, Chicago, IL 60661-7204, Telephone: (312) 730-1560, Fax: (312) 730-1576, Email: OCR.Chicago@ed.gov