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Assistant/Associate Director, DSO & ARO International Student Services

Saint Leo University
University Campus
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Job Details

Job location: University Campus

Employment Type: Full-time
Posted data: 2021-10-05
Req: R5934
Job Description Summary

Under the general direction of the Executive Director of the Center for Global Engagement, maintains responsibility for activities related to the international student services and study abroad functions for the University. Successful Assistant/Associate Directors possess unique communication skills and exhibit core values that effectively engage and inform international and domestic students in an organic, student-focused style, establishing rapport and building trust.

Job Description

Duties and Tasks:

Note: The following duties are illustrative and not exhaustive. The omission of specific statements of duties does not exclude them from the position if the work is similar or related or a logical assignment to the position. Management may require incumbents to perform duties other than those contained in this document.

International Student Services & DSO

  • Provide advising services to international students to assist them in complying with federal regulations governing their legal status in the US;
  • Communicate on behalf of the University with federal agencies including the US citizenship and Immigration Services (USCIS), the Department of State, Department of Labor, Customs and Border Patrol (CBP), Student and Exchange Visitor Program (SEVP), and others as appropriate and necessary;
  • Serve as a Designated School Official and therefore must be a U.S. citizen or U.S. permanent resident;
  • Advising and assisting international scholars regarding complex immigration and visa regulations
  • Perform SEVIS Compliance actions and reports;
  • Develop and implement training and information sessions/materials on regulatory topics such as employment and practical training, travel and re-entry, maintenance of non-immigrant status, and other issues of concern to non-immigrants;
  • Attend and participate in professional development activities and meetings of peer international education associations and organizations;
  • Maintain skills, knowledge and best practices of regulatory immigration compliance in order to remain current in the law and regulations impacting international students, scholars, and employees.

Study Abroad & ARO

  • Assist in the planning, coordination, and using available resources to implement all aspects of study abroad at Saint Leo University;
  • Travel as a representative of Saint Leo University to secure new international study abroad agreements;
  • Serve as an Alternate Responsible Officer with the Exchange Visitor program within the State Department and in SEVIS (Student Exchange Visitor Information System) and therefore must be a U.S. citizen or U.S. permanent resident;
  • Promotes Study Abroad during campus events through tabling, presentations, and open houses;
  • Provides and implements pre-departure orientations to facilitate success for participants in a cross-cultural environment;

Overview of Skills:

  • Communication: initiate tracked and documented telephone / email contact with international and domestic students to ensure that students receive personal verbal and written communication; document each telephone and email contact. Outstanding speaking, writing and listening skills are required.
  • Confidentiality: must safeguard the confidentiality of student, staff and University information by exercising discretion in managing records and communication with faculty, staff, parents, alumni and current and prospective students.
  • Professionalism: must demonstrate the highest professional demeanor and ethical behavior.
  • Ensure compliance with all Saint Leo policies and all federal, state and accreditation requirements.
  • Performs other duties as assigned.


  • Excellent communication and presentation skills.
  • Proven ability to work with both traditional and non-traditional students with diverse backgrounds and needs.
  • Proven ability to establish rapport with students, faculty, alumni, employers and staff colleagues.
  • Remain current regarding external market conditions and best practices
  • Analytical and problem solving skills.
  • Proficient in use of Microsoft Office applications.
  • Strong organizational and time management skills, and strong typing and data entry skills
  • Ability to problem solve working with peers and independently.
  • Demonstrate integrity and ethical behavior in working with confidential information.
  • Detail oriented and able to complete work assignments accurately and on time.
  • Ability to multi-task and prioritize work in a high-volume fast-paced environment.
  • Ability to prepare presentations and reports.
  • Ability to quickly adapt to process changes and learn new procedures.


  • Bachelor’s degree from a regionally accredited college or university
  • Experience with study abroad programs and establishing international partnerships at a regionally accredited college or university
  • Experience with international recruitment and international university-sponsored travel at a regionally accredited college or university
  • Demonstrated success working with students or customers in a highly professional and student/customer oriented environment?
  • Any equivalent combination of education, experience and training that provides the required knowledge, skills and abilities

Physical Demands:

  • Lifting of 25-35 lb. rolling carriers and boxes of recruitment materials.
  • Standing and sitting for long periods of time.
  • Extensive phone work and email keying.


The work environment characteristics described here are a representation of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. The term “qualified individual with a disability” means an individual with a disability who, with or without reasonable accommodation, can perform the essential functions of this position.While performing the duties of this job, the employee is regularly required to communicate professionally in person, over the telephone, through email and other electronic means, move about the office and University, handle various type of media and equipment, and visually or otherwise identify, observe and assess. The employee is occasionally required to lift up to 10 pounds unless otherwise specified in the job description.


The intent of this job description is to provide a representation of the types of duties and responsibilities that will be required of positions given this title and shall not be construed as a declaration of the total specific duties and responsibilities of any particular position. Employees may be directed to perform job-related tasks other than those specifically presented in this description. Saint Leo University is an Equal Opportunity Employer and embraces diversity as a critical step in ensuring employee, student and graduate success.

Why Work at Saint Leo?

What it’s Like to Work Here: Ask our employees and the one word they’d use to describe working at Saint Leo University is “Community.” Our team members all share the Saint Leo core values, positive attitudes, and problem-solving abilities, enabling them to provide excellent student centered service. Our mission is educating and preparing students for life and leadership in a challenging world. Thank you for your interest in joining the Saint Leo PRIDE!

We are committed to providing our employees with the support they need. At Saint Leo, we offer an array of medical, dental, and vision packages as well as several add-on perks to make your benefits package truly customizable to you and your family needs. Available benefits based on employment status (Full Time vs Part Time).

  • Inclusive Group Health Plan (Medical, Dental, Vision)
  • Group Health Plan features include Teledoc, Surgery Plus!, Wellness Incentive Program, Nationwide Pet Insurance, just to name a few!
  • Health Reimbursement Account (University Paid!) and Flexible Spending Accounts (healthcare and dependent options)
  • Tuition Remission (Employee, Spouse, and Dependents)*
  • Tuition Exchange opportunity for dependent of employees*
  • Paid Personal Leave (Sick, Vacation, Holidays)
  • 403b - Annual match 3%-9% of pay based on employee’s contribution. University match and fully vested within one month of hire date.
  • Basic Life and AD&D Insurance valued at 30k (University Paid!)
  • Income Protection Benefits after one year
  • Additional options for supplemental insurance

*Eligibility based on meeting required service period


The opportunities at Saint Leo University are as diverse as our student population. As Florida’s first Catholic institution of higher learning, we offer more than 40 academic programs that meet the educational, spiritual, and professional goals of nearly 16,000 traditional-age and adult students. 

Nearly 2,000 students live and study at our University Campus in Saint Leo, FL, nestled in the rolling hills of West Central Florida, just 30 minutes north of Tampa.  Our students receive personalized attention in classes that tend to be small—14 students on average. They can choose from more than 40 undergraduate majors and specializations. Saint Leo University also offers graduate degrees in business administration, accounting, educationcriminal justice, instructional design, social work, theology, as well as the education specialist degree.  Certain graduate degrees may be earned online. 

Undergraduate students who work full-time or have personal responsibilities that prevent them from attending weekday classes can attend classes evenings and weekends through our convenient Adult Education Center at University Campus.

Another 14,000 students pursue degrees at our 50 education centers, offices, and teaching locations in seven states and through the Center for Online Learning.  

Throughout our history, Saint Leo has provided a solid liberal arts education grounded and based on the 1,500-year-old tradition of Benedictine values and welcoming people of all faiths. The university offers the latest state-of-the art technology to not only prepare students for careers as teachers and leaders, but also to bridge faculty and students from multiple locations for an enriched educational experience.  The university is also a leading provider of  higher education to our nation’s military.  By reaching out to students both near and far, Saint Leo lives up to its mission and its vision to be “a leading Catholic teaching university of international consequence for the twenty-first century."

The university offers a generous benefits package including health, dental, and vision, as well as tuition remission.  The university also offers a comprehensive mentorship program in which each new faculty member is paired with an experienced faculty member from a different school.  The program includes personal, professional, and social components including frequent one-on-one meetings, mutual classroom observation, and social events.

In 2012, Saint Leo University received three workplace awards: Top 75 Places to Work in Tampa Bay 2012 by Tampa Bay Times; the 2012 Psychologically Healthy Workplace Award by the Florida Psychological Association; and the2012 Education Nonprofit of the Year by Tampa Bay Business Journal.

View “Over a Century of Excellence,” to learn more about Saint Leo University.

Saint Leo University is accredited by the Commission on Colleges of the Southern Association of Colleges and Schools to award the associate, bachelor’s, master’s, and specialist degrees. Contact the Commission on Colleges at 1866 Southern Lane, Decatur, Georgia 30033-4097 or call (404) 679-4500 for questions about the accreditation of Saint Leo University.

Saint Leo University’s School of Business received initial accreditation by the International Assembly for Collegiate Business Education (IACBE) in September 1999. Saint Leo University’s degree program in social work is accredited by the Commission on Accreditation of the Council on Social Work Education (BSW level). Saint Leo’s undergraduate Sport Business program and MBA Sport Business Concentration are accredited by the Commission on Sport Management Accreditation (COSMA). Saint Leo University has Teacher Education Programs approval by the State of Florida Department of Education.

Saint Leo University is committed to policies that ensure that there is no discrimination on the basis of age, gender, race, color, creed, religion, national origin, or disability. Saint Leo University complies with the Family Educational Rights and Privacy Act of 1974 (as amended). The University is an Affirmative Action Equal Opportunity employer.

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