Description
University of Colorado | CU Anschutz Medical Campus

School of Medicine Dean’s Office, Community Practice Division

Official Title: Health Care Program Manager

Working Title: Manager of Quality & Occupational Health, Community Practice

Position #00789644 – Requisition #22959

* Applications are accepted electronically ONLY at www.cu.edu/cu-careers *

The University of Colorado has a requirement for COVID-19 vaccinations and full completion thereof by 9/1/21 or upon start date.  Information regarding this requirement, and exemptions can be found at:

• Anschutz: https://www.ucdenver.edu/docs/librariesprovider284/default-document-library/3000-general-admission/3012---covid-19-vaccination-requirement-and-compliance.pdf?sfvrsn=4e9df3ba_2
• Denver: https://www.ucdenver.edu/coronavirus

Exemptions vary by campus location/department.

Campus/Unit-Specific Exemptions:

• Anschutz Campus – Exemptions are allowed for medical or religious reasons.
• Denver Campus - Exemptions are allowed for medical, religious, or personal reasons.
• Consolidated/Central Services Administration – Will follow Anschutz policy on exemptions.

The University of Colorado Anschutz Medical Campus seeks individuals with demonstrated commitment to creating an inclusive learning and working environment. We value the ability to engage effectively with students, faculty and staff of diverse backgrounds.

School of Medicine Dean’s Office, Community Practice Division has an opening for a full-time University Staff (unclassified) Health Care Program Manager, Manager of Quality & Occupational Health, Community Practice position.

The University of Colorado Anschutz Medical Campus is a public education, clinical and research facility serving 4,500 students, and a world-class medical destination at the forefront of life-changing science, medicine, and healthcare. CU Anschutz offers more than 42 highly rated degree programs through 6 schools and colleges, and receives over $500 million in research awards each year. We are the single largest health professions education provider in Colorado, awarding nearly 1,450 degrees annually. Powered by our award-winning faculty, renowned researchers and a reputation for academic excellence, the CU Anschutz Medical Campus drives innovation from the classroom to the laboratory to the delivery of unparalleled patient care. Read CU Anschutz Quick Facts here.

Position Summary:

The Manager of Quality and Occupational Health is responsible for coordinating, managing and driving all quality, safety, and occupational health activities throughout the University Colorado School of Medicine (CUSOM) Community Practice clinics.  The Manager will facilitate the development of programs and processes that meet regulatory requirements and oversee quality, infection prevention, and employee health services, ensuring compliance with all applicable regulatory standards for the CUSOM clinics. S/he will also lead and assist with quality review and management activities, making certain patient, employee, and provider quality and safety are maintained. The Manager will also review, revise and recommend new or amended policies and procedures including providing support for the policy and procedure committee.  The Manager is accountable for creating a culture of compliance, ethics and integrity. S/he must ensure departmental/clinic compliance and maintain knowledge of University of Colorado (CU) policies and procedures, applicable regulatory requirements, and accreditation standards.  The Manager will certify that all CUSOM clinic employees are screened, counseled and treated in accordance with the TB Exposure Control Plan, Bloodborne Pathogen Exposure Plan, and all other occupational infectious disease exposure guidelines. S/he will coordinate follow-up of occupational exposures; assists with regulatory compliance and monitoring; provide advice, consultation & education to employees regarding occupational health matters.

Position Responsibilities & Essential Duties:

Quality Management: 

• Creates a culture which is decisive, action-oriented, flexible, and poised to seize opportunities to advance quality, safety and performance.
• Provides leadership in developing and executing key strategies which differentiate the CUSOM clinics from its competitors in the area of quality, patient safety and clinical excellence.
• Provides general direction, nursing and clinical guidance related to appropriate theoretical perspectives and feedback based upon professional standards and CU Community Practice guidelines in order to support clinic personnel in achieving the desired outcomes in the following: quality, patient satisfaction, teamwork, unit culture, and employee satisfaction.
• Assists in the development and manages quality initiatives for patient care and staff performance, including development and execution of continuous quality improvement (CQI) programs in order to achieve targeted quality care outcomes.
• Works with the Manager of Clinical Education to ensure the provision of staff orientation, staff education, and ongoing staff training is accordance with local, state, national regulatory guidelines.
• Leads quality and patient safety efforts, develops and drives performance improvement activities that are cost-effective and efficient.
• Supports and oversees the use of evidence-based guidelines, criteria and other clinical tools to reduce variation in clinical practice and to optimize clinical outcomes. Evaluates performance through the development and maintenance of statistical processes, control charts and regulatory databases.
• Monitors and assesses clinical quality and service trends, external environment and internal practices, and makes recommendations to develop or adjust strategies to meet the changing business and market conditions.
• Directs accreditation, licensing and regulatory activities and ensures compliance in all applicable settings, including but not limited to CLIA, CAP, NCQA, OSHA, CMS and CDPHE.  Implements sustainable systems for meeting accreditation, regulatory and licensing requirements.
• Assumes direct accountability for oversight within the quality department and ensures operational integrity for performance.
• Accountable for comprehensive infection control programs for surveillance prevention, data analysis and reporting, and control of infections across the CUSOM clinics and serves as liaison for infectious disease and the department of public health.
• Ensures that the CUSOM clinic environments of care are safe, functional, supportive and effective both for the delivery of patient care and the protection of employees and providers
• Provides strong leadership in all aspects of role and with building a teams. 
• Facilitates the ongoing improvement of systems to reduce medical errors.  Engages in processes to identify financial risk of medical errors, implements programs that reduce the risk of medical errors, and to drive Performance Improvement.
• Collaborates with CUSOM Risk Management team to evaluate and implement s a comprehensive risk management plan for the clinics to reduce or eliminate the potential for financial loss.
• Actively participates in planning and designing of policies and procedures in collaboration with appropriate staff members.  Provides input into policies, procedures, guidelines, protocols related to associate health services.
• Ensures that the quality, safety, and employee health programs are consistent with cultural diversity; assesses for consistency with healthcare literacy issues and language access requirements.
• Partners with the Office of Value Based Care Programs to align Community Practices quality initiatives with payer-based goals and outcomes.
• Leads the design of reliable systems that support evidenced-based optimal care in the ambulatory setting; implements and monitors disease management programs and processes across the continuum of care.

Employee Health & Safety:

• Maintains working knowledge and complies with all CU quality, safety, and emergency policies and procedures. Develops and manages robust and efficient OSHA and Infection Control programs, manages records of work injuries.
• Coordinates and performs all clinical aspects of Employee Health services, including assessment and treatment of employee injuries/illnesses, post-offer screenings, occupational testing and surveillance programs, employee infection control. Performs employee education throughout the process.
• Manages the employee immunization program; including management and maintenance of employee health records.
• Maintains summaries and reports required for employee annual updates and notifications of upcoming mandatory follow-up actions.
• Creates and manages a standardized process for bloodborne pathogen exposures.  Performs appropriate follow-up on any exposure to ensure regulatory compliance and proper treatment of affected personnel with exposures to bloodborne pathogen and/or communicable disease exposures.  Provides triage for on-the-job injuries.
• Promotes an interdisciplinary approach for the identification, tracking, and resolution of employee health issues.  Participates in surveillance activities to identify associate health risks.
• Provides strong employee health guidance and resources; includes teaching, counseling, and delivery of group presentations.
• Ensures all CUSOM clinic personnel practice infection control and standard precautions; ensures personnel maintain compliance with all safety regulations.
• Ensures all CUSOM clinic personnel are protected from biological hazards consistent with state federal and CDC Guidelines.
• Assists with the Workplace Safety accident investigation program; collaborates with others in the investigation, monitoring, tracking and follow-up of employee injuries and health and safety issues within the work environment.
• Develop and maintains all logs, periodic reports, employee files, and information management systems; includes centralized maintenance of all OSHA, Bloodborne Pathogen, Injury and Exposure Logs.
• Supports additional programs including Human Resources, Workplace Safety, Environmental Health and Safety, Ergonomics, and Infection Prevention to ensure employee safety and compliance with Federal, State, and Local laws and regulations.

Additional Responsibilities:

• Demonstrates quality and effectiveness in work habits and clinical practice in every interaction with patients, colleagues, providers, and leadership.
• Maintains professional appearance and conduct at all times
• Adheres to employer work practices, policies and procedures, including office and state protocols
• Establishes and maintains effective working relationships with leadership, physicians, staff, and other colleagues
• Effectively copes with faced-paced environment and typical job stressors
• Documents work processes as required; assists in development and maintenance of quality and employee health handbooks
• Must be willing to travel to all clinic locations
• Performs duties as assigned

Decision Making:

• Strong analytical, critical thinking, and problem solving skills
• Ability to collaborate and influence all levels of leadership
• Confidence and responsiveness to time-sensitive situations

Required Skills:

• Excellent decision making, problem solving, and analytical skills; must possess superior analytical abilities in identifying issues and driving solutions to completion
• Strong organizational and personal skills; must have strong work ethic and maintain professional demeanor
• Strong communication skills, both written and verbal; must be able to effectively communicate at all levels and to maintain a positive attitude, through calm courteous demeanor
• Strong understanding of federal/state payroll regulations and proper taxation of employer paid benefits
• Must possess superior analytical abilities, including the ability to identify issues, problems, and solutions
• Ability to work quickly – individually and as part of a team
• Ability to read, analyze, and interpret policies, documents, and regulations
• Ability to complete various types of projects
• Ability to multi-task while maintaining quality control standards
• Ability to identify problems and recommend solutions
• Must be detail-orientated and maintain excellent organizational skills
• Must be tech savvy (ability to understand, apply, and benefit from technology)

Other Required Skills:

• Ability to work within large, complex healthcare systems
• Ability to keyboard/type, write legibly, and accurately record information
• Ability to manage time and work tasks
• Ability to finish tasks in a timely manner
• Ability to follow oral and written instructions and established procedures
• Ability to adhere to all policies and procedures, including but not limited to standards for safety, attendance, punctuality, and personal appearance.

Supervisory Responsibility:

Direct supervisory responsibility for supporting staff of Quality, Employee Health, Patient Experience entities and other departments as developed.

Salary and Benefits:

The hiring range (or budgeted range) for this position begins at $66,389 to $88,961 per year.

The salary of the finalist(s) selected for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, specialty and training.

The above salary range represents the University’s good faith and reasonable estimate of the rate at the time of posting.

This position is not eligible for overtime compensation.

Your total compensation goes beyond the number on your paycheck. The University of Colorado provides generous leave, health plans and retirement contributions that add to your bottom line.

Benefits: https://www.cu.edu/employee-services/benefits

Total Compensation Calculator: http://www.cu.edu/node/153125

Diversity and Equity:

The University will provide reasonable accommodations to applicants with disabilities throughout the employment application process. To request an accommodation pursuant to the Americans with Disabilities Act, please contact the Human Resources ADA Coordinator at hr.adacoordinator@ucdenver.edu.

The University of Colorado Denver | Anschutz Medical Campus is committed to recruiting and supporting a diverse student body, faculty and administrative staff. The university strives to promote a culture of inclusiveness, respect, communication and understanding. We encourage applications from women, ethnic minorities, persons with disabilities and all veterans. The University of Colorado is committed to diversity and equality in education and employment.

The University of Colorado Denver | Anschutz Medical Campus is dedicated to ensuring a safe and secure environment for our faculty, staff, students and visitors. To assist in achieving that goal, we conduct background investigations for all prospective employees.

Qualifications
Minimum Qualifications:

• Bachelor’s degree in Nursing (BSN) from accredited program
• 5+ years clinical Nursing
• Active RN license in State of Colorado
• Basic Life Support (BLS) for healthcare providers
• Valid Colorado Driver’s License

Combination of related education and experience may be considered.

Applicants must meet minimum qualifications at the time of hire.

PLEASE NOTE: Candidates will be responsible for travel expenses related to the interview process and any relocation expenses, if applicable.

Preferred Qualifications:

• Master’s degree in Nursing, Public Health or Healthcare Administration
• Expertise in database operations
• Strong analytical and critical thinking skills
• Strong and broad understanding of federal, state and local regulatory requirements in ambulatory clinical settings
• Previous Quality and Employee Health experience
• Public speaking or clinical education experience with adults and/or healthcare workers
• Knowledge of clinical quality, occupational health, safety guidelines for ambulatory care
• Knowledge of federal, state and local regulatory requirements
• Medical office experience
• Certification or eligibility for quality and/or occupational health nursing
• EMR Experience
• Strong MS Office skills:  Excel, Word, Outlook, Power Point
• Ability to learn new computer applications
• EPIC Experience
• Experience with HealthStream
• Experience with research and evidence-based platforms

Job Category: Health Care
Primary Location: Aurora
Schedule: Full-time
Posting Date: Apr 15, 2022
Unposting Date: Apr 20, 2022, 11:59:00 PM