This job has expired

Enrollment Navigator, Professional Services: No Benefits (Contingency)

Employer: Grand Rapids Community College
Location: Grand Rapids

Administrative Jobs: Institutional & Business Affairs, Admissions & Enrollment, Human Resources & Employee Development
Employment Type: Part Time
Institution Type: Four-Year Institution

Job Details
Organization

Job Details

Enrollment Navigator, Professional Services: No Benefits (Contingency)

Date: August 4, 2021

Position Title: Enrollment Navigator, Professional Services: No Benefits (Contingency)

Department: Enrollment Center

Job ID: 1196

Work Hours/Schedule: 28 hours per week, flexible schedule (need to cover day time and evenings until 6pm), through 6/30/2022

Compensation: $15.00 per hour

Reports to: Assistant Director of Enrollment

Posting Close Date: Open Until Filled

For information on “Who are Professional Services, No-Benefit Employees?” please visit http://www.grcc.edu/humanresources/employeegroups/contingentemployees.

SUMMARY

The Enrollment Navigator supports aspects of student enrollment through phone calls, text messaging and click-to-chat in the Enrollment Center and Financial Aid Office Call Center. This role works with the Assistant Director of Enrollment to implement the annual recruitment plan in the Call Center and to answer inbound calls. The main focus of this position is to assistant all students with questions related to admissions, enrollment and financial aid through various forms of communication. This position delivers excellent customer service and personalized information to help students enroll at GRCC to meet their education and career objectives. Use of Customer Relationship Management (CRM) software and related technologies is essential in tracking interest and inquiries, and delivering timely communication and information that results in successful enrollment for prospective students. Currently, this position works remotely and in the future will work on campus.

Essential Job Functions

Assistant all students with questions related to enrollment and financial aid through answering inbound calls, text messaging, making outbound calls and click-to-chat.
Provide communication follow up to student interest via phone calls, texting messaging, click-to-chat and emails.
Have an understanding of the admissions, enrollment and financial aid policies and procedures as it relates to GRCC.
Administer Customer Service Management software to recruit and communicate with prospects and applicants.
Assist prospective students with the completion of admissions, financial aid, and enrollment requirements.
Use professional judgment in addressing complex financial aid questions.
Have an understanding of software and related technologies essential for enrollment management.
Other duties as assigned

Marginal Job Functions

Support general Enrollment Center functions, specifically during peak times.
Ability to work from home and on campus.

JOB SPECIFICATIONS

Education/License

Associate degree or equivalent experience required.

Work Experience

Minimum of one (1) year in sales, marketing, recruitment, or admissions experience required.

Physical Demands

Must be able to lift and move 30 pounds of recruitment materials. Must be able to sit for prolonged periods of time.

Mental Demands

Organizational and problem solving skills. Excellent customer service and communication skills (oral and written) are required to be successful in this position.

Working Conditions

Mostly office environment.

METHOD OF APPLICATION

Grand Rapids Community College is only accepting online applications for this position at https://www.grcc.edu/jobs. Submit a cover letter and resume in one document. The opportunity to apply for this position will remain open until filled. Individuals with diverse backgrounds are encouraged to apply. Grand Rapids Community College is an equal opportunity employer. Visa sponsorship is not available.

Grand Rapids Community College creates an inclusive learning and working environment that recognizes the value and dignity of each person. It is the policy and practice of GRCC to provide equal educational and employment opportunities regardless of age, race, color, religion, marital status, sex/gender, pregnancy, sexual orientation, gender identity, gender expression, height, weight, national origin, disability, political affiliation, familial status, veteran status or genetics in all programs, activities, services, employment and advancement including admissions to, access to, treatment in, or compensation in employment as required by state and federal law. GRCC is committed to reviewing all aspects of GRCC programs, activities, services and employment, including recruitment, selection, retention and promotion to identify and eliminate barriers in order to prevent discrimination on the basis of the listed protected characteristics. The college will not tolerate any form of retaliation against any person for bringing charges of discrimination or participating in an investigation. Further information may be obtained from the EEO Office or the Office of General Counsel, 143 Bostwick Avenue NE, Grand Rapids, MI 49503-3295.

Copyright ©2021 Jobelephant.com Inc. All rights reserved.

Posted by the FREE value-added recruitment advertising agency

jeid-6ba8e85279b1c84ba51121b085e50695

Organization

Working at Grand Rapids Community College

Grand Rapids Junior College (GRJC) was founded in 1914 by the Grand Rapids Board of Education after a resolution was passed by the University of Michigan’s faculty which encouraged the establishment of junior colleges in Michigan.

Today, GRCC’s eight-block downtown campus, encompassing more than 25 acres in downtown Grand Rapids, includes several classroom buildings, a learning center (including the Diversity Learning Center) and library, Spectrum Theater, the Applied Technology Center (which features a green roof), a remodeled music building, a fieldhouse with natatorium, a student center, Bostwick Commons, and the Calkins Science Center.

The college also offers instruction from a variety of regional centers in the metropolitan Grand Rapids area (including numerous local high schools, regional centers and its two Learning Corners on Wealthy St. and Seward Ave.) and on the West Michigan lakeshore (including West Ottawa High School, Careerline Tech Center, the Midtown Holland Center and Grand Valley State University's Meijer Campus in Holland).

In addition, GRCC has two Michigan Technical Education Centers (M-TECs in West Michigan. The Patrick Thompson M-TEC, part of GRCC's Lakeshore Campus, located in Holland, opened in Fall 2000 in partnership with the Ottawa Area Intermediate School District. The Leslie E. Tassell M-TEC ® in Grand Rapids opened in 2002. This world-class facility offers training in manufacturing, auto service, and building and construction trades.

To increase capacity to meet unprecedented demand, GRCC acquired the former campus of Davenport University on Fulton St. in downtown Grand Rapids and began offering courses at Sneden Hall beginning in the Fall 2009 semester.

In Winter 2010, more than 17,000 students enrolled in more than 1,900 liberal arts and occupational courses. The diverse student body represents students from Kent and surrounding counties as well as students from across the U.S. and 22 other nations. Another 10,000 learners are served by non-credit instructional opportunities. In addition to traditional classroom environments, students may also receive instruction through community and distant service-learning offerings, seminars, workshops, training classes, distance learning options and other educational formats. GRCC employs a faculty of more than 260 full-time and 590 part-time members as well as a staff of 430, all of whom are focused on the College’s priorities to be student-centered, collaborative, and flexible. Throughout its 90-year history of academic excellence, GRCC has maintained a solid reputation as a premier transfer institution and is nationally recognized for both its liberal arts and occupational programs. Many GRCC faculty members have been recognized regionally and nationally for their expertise and innovative teaching styles.

Send job

Get job alerts

Create a job alert and receive personalized job recommendations straight to your inbox.

Create alert