The Information Security Operations Associate is part of a team responsible for day-to-day monitoring and tasks of the Information Security Operations group in the ISO. Reporting to the Manager of Security Operations in the ISO, the Information Security Operations Associate is skilled in computing and data security systems and supports the ISO mission in proactive security monitoring and response. The Associate has some background in network, system and mobile device security, and attains security certifications, as required. The Associate also has an understanding of the campus culture, policies, governance, and infrastructure.
The Information Security Operations Associate stays abreast of current security threats and vulnerabilities, and participates in the ISO investigation of emerging threats, response, ticket handling, services and solutions as part of the university information security posture.
- Monitor alerts from the central University security information and event management system (SIEM), the University endpoint detection systems, and the University ServiceNow incident handling system; Provide support to the team to escalate issues and contact impacted customers and/or other departmental IT support staff as appropriate.
- Assist in monitoring relevant security sites and bulletins to help ensure the University is current as possible with information on perceived and existing threats to its information systems or data integrity, or to customer accounts or networked devices. Ensure this information is disseminated or escalated as appropriate.
- Support the ISO team in tracking responses to security scans and alerts.
- Assist in resolving complex security alerts and incidents as they occur or invoke OIT specialists to do so.
- Consult with University faculty, researchers, staff and students on the availability and use of general campus information technology to resolve IT security concerns.
- Write technical articles for the OIT Knowledgebase as well as assist with writing and editing procedural documentation for the ISO.
- Actively participate in professional development opportunities in order to maintain, improve and develop new skills in security’s rapidly changing technical environment.
- Good foundation of IT security analyst skills including SANS, CompTIA Security+ or GIAC Security Essentials certification or equivalent credentials or analogous proven experience.
- 0 to 2 years’ experience in a security or network operations center.
- Critical thinking, analytic and problem-solving skills.
- Excellent organizational skills, written and oral communication skills, and attention to detail.
- Commitment to professional customer service.
- Ability to work in a team environment; strong interpersonal skills.
- Ability to work and communicate well with customers possessing various levels of technical ability and understanding.
- Ability to work in a fast-paced technical support center with rapidly shifting focus.
- Ability to work non-traditional, flexible hours, including evenings and weekends; hours may be subject to change.
- Willingness to work toward mastery of new technologies and skills as the needs of the industry and the user community change.
- Experience with multiple operating systems including Windows, Apple and Linux
High School Diploma and technical training
Princeton University is an Equal Opportunity/Affirmative Action Employer and all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability status, protected veteran status, or any other characteristic protected by law. EEO IS THE LAW
Standard Weekly Hours36.25Eligible for OvertimeNoBenefits EligibleYesProbationary Period180 daysEssential Services Personnel (see policy for detail)NoPhysical Capacity Exam RequiredNoValid Driver’s License RequiredNo Experience LevelEntry Level#LI-ST1