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Business Services Professional

University of Colorado System Administration
Denver, CO

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Job Details

Department Description

The Office of University Risk Management is responsible for affirmative control and minimization of risk, promoting a strong proactive loss prevention program, and using aggressive leading edge concepts to insure the safety of students, employees and others as well as protecting the assets and income of each system campus.

Position Description

The Business Services Professional provides key administrative and program support to all campuses within the University of Colorado (CU) system to promote an effective consolidated risk management program. This position demonstrates professional customer service while addressing telephone inquiries from claimants, campus representatives, attorneys, and other parties. The Program Assistant works cooperatively with many offices and departments at the CU campuses to analyze incoming incident reports and ensure the accuracy of claims data while being cognizant of the distinctive activities of a public research university. 

This position reports to the Central Management Support Supervisor is exempt from the State of Colorado Classified System.

Duties & Responsibilities

Duties and responsibilities of the position include, but are not limited to: 

Administrative Support

  • Answers incoming calls, responds to questions, provides customer assistance, or directs callers to the appropriate resources
  • Assists University Risk Management (URM) staff at all locations with various administrative projects 
  • Supports campus departments by providing general information related to the University’s risk management programs
  • Copies claims files and scans and faxes documents
  • Requests pick-up and retrieval of files from the department’s off-site storage facility
  • Maintains accurate claim file databases of records stored at the storage facility
  • Performs other general office duties as assigned
Risk Management Program Support

  • Processes of all claimant, vendor, and department payments to include the check printing process and verification that all payments meet URM audit guidelines
  • Create and maintain a document repository system to ensure all non-digital claimant files are accessible
  • Contacts provider offices to have incorrect billings updated
  • Analyzes incoming incident reports, determines the type of claim, and identifies or locates other pertinent data for entry into the Risk Information Management System
  • Works with all campuses to ensure accurate claims data is obtained and entered in a timely manner 
  • Maintains knowledge of regulatory timelines and ensures compliance with the Division of Workers’ Compensation rules and regulations
  • Works closely and cooperatively with University Risk Management staff to assist in the development and implementation of policies and procedures that support a strategy to manage the cost of providing asset and income loss protection and risk financing
  • Travels to each campus, as necessary, to participate in University Risk Management and campus meetings and presentations
  • Provides back-up for other team members as needed
Who we are and What we offer

Who we are: System Administration, which also houses the Office of the President, is located in the uptown neighborhood of Denver with a few smaller offices located on the campuses. This position is located in Denver with the ability to work a hybrid schedule.  Many of our departments support the educational and research missions of the four University of Colorado campuses, but System Administration is not considered a campus. We provide diverse opportunities for professional development, innovation, and collaboration with talented staff and faculty.  Learn more about CU System Administration.

The University of Colorado has been proactive in response to the COVID-19 pandemic. You can visit our COVID-19 webpage for more information.

What we offer:

Salary: The salary range has been established at $54,800-$59,000

The salary of the finalist(s) selected for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, specialty and training.

The above salary range (or hiring range) represents the University’s good faith and reasonable estimate of the range of possible compensation at the time of posting.

Benefits: The University of Colorado offers an excellent benefits package including:

  • Medical: Multiple plan options
  • Dental: Multiple plan options
  • Additional Insurance: Disability, Life, Vision and Wellness
  • Retirement 401(a) Plan: Employer contributes 10% of your gross pay
  • Paid Time Off: Accruals over the year
  • Vacation Days: 22
  • Sick Days: 15
  • Holiday Days: 10
  • Tuition Benefit: System employees have the benefit on all campuses 
  • ECO Pass: RTD Bus and light rail service
  • Additional Perks & Programs: Click here to access a few more Perks and Programs Click here to access our Total Compensation Calculator to see what your total rewards could be at CU. This position is a University Staff position.

    Additional taxable fringe benefits may be available.

    More information on benefits programs, including eligibility, is available at

    Knowledge, Skills and Abilities

    To be successful in this position, candidates will need the following:

    • Ability to work effectively, collaboratively, and in a professional manner with a diverse and inclusive university system and community
    • Ability to handle sensitive and confidential material and matters
    • Ability to work independently and in a team setting
    • Ability to be flexible and maintain positive working relationships
    • Strong interpersonal skills
    • Excellent customer service skills
    • Ability to work well with others and communicate effectively in order to maintain a positive work environment.
    • Able to communicate messages, information, and details clearly when making and responding to requests
    • Excellent oral, written, and listening communication skills
    • Superior proofreading, grammar, punctuation, and formatting skills

    Minimum Requirements

    Please ensure your resume includes any and all relevant experience to be accurately assessed against these qualifications.  You must meet all minimum requirements listed at the time of application to be considered for this role.

    • Bachelor’s degree from an accredited institution of higher education, or equivalent professional experience (professional experience may be substituted for the educational requirement on a year-for-year basis)
    • One (1) year of equivalent experience in higher education, risk management, safety, administrative support, or insurance-related position.
    • Travel to the campuses as necessary
    Preferred Qualifications

    • Two (2) years’ equivalent experience, as stated above.
    • Professional experience in higher education and/or Colorado public entity risk management, risk management, safety or insurance-related position
    • Proficient level experience using Microsoft Office Suite Applications (Excel, Word, Outlook).
    • Professional designation of Associate in Risk Management (ARM), Certified Risk Manager (CRM), or Chartered Property Casualty Underwriter (CPCU)

    Job Category: Business Services
    Primary Location: Denver
    Schedule: Full-time
    Posting Date: Sep 22, 2021
    Unposting Date: Ongoing


    Read our Diversity Profile The University of Colorado is the third largest employer in the state of Colorado and plays a profound role in the lives of individuals, businesses and communities throughout the state, across the country and around the world. Nearly 500,000 alumni lead the way in business, science, the arts, health care and their communities, and they’re joined by some 15,000 more each year.UC aerial view

    Founded in 1876, the University of Colorado now includes four campuses: CU BoulderCU Denver, CU Colorado Springs and the University of Colorado Anschutz Medical Campus. The University of Colorado is recognized as a national leader in teaching and research excellence, with campuses offering more than 300 unique degree programs.

    University of Colorado campuses are consistently ranked nationally and regionally by U.S. News & World Report’s annual Best Colleges Rankings. A total of 14,479 degrees in were awarded in 2015-16 and the total enrollment among CU’s four campuses during the fall 2016 semester was 63,202.

    UC buffaloIn FY 2015-16, CU garnered $924 million in sponsored research awards, which support research related capital improvements, scientific equipment and salaries for research and support staff. In the past year alone, CU Technology Transfer registered 275 invention disclosures, 112 new patent filings and 193 follow-on filings. Five new companies were formed based on CU technology.


    Our outstanding staff and faculty make us who we are. Notable honors and awards received include:  

    • Five Nobel Laureates
    • One Pulitzer Prize recipient
    • Nine MacArthur fellows
    • Twenty-four recipients of the Hazel Barnes Prize
    • Two Carnegie Foundation Professor of the Year honorees
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