Senior Business Systems Analyst - Financial Aid and Student Financials

University of Colorado System Administration
Denver, CO

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Position SummaryUniversity Information Services (UIS) provides technical services and enterprise applications to the University of Colorado’s (CU) four campuses and the Office of the President. UIS is committed to excellence in customer service, technical expertise, and the development of enterprise applications responsible for supporting CU’s students, faculty, staff, and others.

CU Student IT Services (CU-SIS) supports CU’s catalog of enterprise student application products and services which serve potential students, parents, alumni, faculty, staff at all four campuses and System, and over 67,000 active students. Components include Admissions, Campus Community, Customer Relationship Management, Degree Audit & Transfer Credit, Financial Aid, International Student & Scholar Management, Student Financials, Student Records, and Online Education.

The Financial Aid and Student Financials position supports CU-SIS applications, processes, and services, with a focus on student (Campus Solutions), Financial Aid (FA), and Student Financials (SF) solutions. This position works with application managers and developers to troubleshoot incidents, shepherd configuration and development, and perform regression testing. This position is responsible for liaising with users to gather business requirements, create functional design specifications and test plans, and facilitate changes.

This position reports to the Assistant Director of Student Information Technology Services and is exempt from the State of Colorado Classified System.

Duties and ResponsibilitiesDuties and responsibilities of the position include, but are not limited to:

Solution Architecture

  • Contributes to the development of solution architectures for CU-SIS Financial Aid (FA) and Student Financials (SF) areas
  • Identifies and evaluates alternative solutions and the trade-offs in maintenance, usability, and scalability for FA and SF areas
  • Produces functional specifications for translation into detailed designs for FA and SF solutions
  • Supports FA and SF service delivery through the preparation of technical plans and application of design principles that comply with enterprise standards
Business Modelling

  • Conducts modelling activities for significant changes in FA and SF solutions
  • Plans own modelling activities, selecting appropriate techniques and the correct level of detail for meeting assigned objectives
  • Contributes to discussions about modelling approaches to be used
  • Obtains input from and communicates modelling results to others for agreement
Data Modelling and Design

  • Investigates data requirements, and applies data analysis, design, modelling, and quality assurance techniques, to establish, modify or maintain data structures and their associated components (entity descriptions, relationship descriptions, attribute definitions) for FA and SF solutions
  • Provides advice and guidance to software developers and others using the FA and SF data structures and associated components
Software Design

  • Undertakes design of moderately complex software components or processes applying agreed standards, patterns, and tools for FA and SF solutions
  • Assists as part of a team in the design of components of larger software systems for CU-SIS
  • Specifies user and/or system interfaces for FA and SF solutions
  • Assists in the evaluation of options and trade-offs and collaborates in reviews of work with others as appropriate
Requirements Definition and Management

  • Defines and manages scoping, requirements definition and prioritization activities for small-scale changes and assists with more complex change initiatives
  • Follows agreed standards, applying appropriate techniques to elicit and document detailed requirements for FA and SF solutions
  • Investigates, manages, and applies FA and SF change requests in line with change management policy

  • Defines test conditions for given requirements for FA and SF solutions
  • Designs test cases and creates test scripts and supporting data for FA and SF solutions under direction of the application manager
  • Interprets, executes and records test cases in accordance with test plans
  • Analyses and reports test activities and results
Problem Management

  • Initiates and monitors actions to investigate and resolve problems with FA and SF solutions
  • Determines problem fixes/remedies for FA and SF solutions
  • Assists with the implementation of agreed remedies and preventative measures for FA and SF solutions
Incident Management

  • Following agreed procedures, identifies, registers, and categorizes incidents for FA and SF solutions
  • Gathers information to enable incident resolution and promptly allocates incidents as appropriate for FA and SF solutions
Business Analysis

  • Investigates operational requirements, problems, and opportunities for FA and SF areas, seeking effective business solutions through improvements in automated and non-automated components of new or changed processes
  • Assists in the analysis of FA and SF stakeholder objectives, and the underlying issues arising from investigations into business requirements and problems, and identifies options for consideration
  • Works with FA and SF stakeholders, to identify potential benefits and available options for consideration, and in defining acceptance tests
Who we are:

System Administration, which also houses the Office of the President, is located in the uptown neighborhood of Denver with a few smaller offices located on the campuses.  However,  this position is fully remote, but with opportunities for campus engagement. Many of our departments support the educational and research missions of the four University of Colorado campuses, but System Administration is not considered a campus. We provide diverse opportunities for professional development, innovation, and collaboration with talented staff and faculty.  Learn more about CU System Administration.

The University of Colorado has been proactive in response to the COVID-19 pandemic. You can visit our COVID-19 webpage for more information.

What we offer:

Salary: The anticipated hiring salary range has been established at $66,900 - $75,000.

The market salary range for this position is $66,900 - $92,000.

The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, specialty and training.

The above salary range (or anticipated hiring salary range) represents the University’s good faith and reasonable estimate of the range of possible compensation at the time of posting.

Benefits: The University of Colorado offers an excellent benefits package including:

  • Medical: Multiple plan options
  • Dental: Multiple plan options
  • Additional Insurance: Disability, Life, Vision and Wellness
  • Retirement 401(a) Plan: Employer contributes 10% of your gross pay
  • Paid Time Off: Accruals over the year
    • Vacation Days: 22
    • Sick Days: 15
    • Holiday Days: 10
  • Tuition Benefit: System employees have the benefit on all campuses 
  • ECO Pass: RTD Bus and light rail service
  • Additional Perks & Programs: Click here to access a few more Perks and Programs
Click here to access our Total Compensation Calculator to see what your total rewards could be at CU. This position is a University Staff position.

Additional taxable fringe benefits may be available.

More information on benefits programs, including eligibility, is available at

Knowledge, Skills, and AbilitiesTo be successful in this position, candidates will need the following:

  • Knowledge of information technology service management (ITSM) principles and best practices
  • Knowledge of incident response and handling methodologies
  • Knowledge of the business and organizational structure of CU
  • Collaboration skills, including the ability to work with others from different areas and backgrounds to reach a common goal
  • Computer skills, including the ability to utilize Microsoft Office programs (i.e. Word, Excel, PowerPoint, Outlook, etc.) and learn and experiment with new software and systems
  • Interpersonal skills, including the ability to facilitate interaction, communication, and teamwork between others
  • Oral, written, and listening communication skills, including the ability to accurately interpret what others are saying and convey messages, information, concepts, and details accurately and clearly
  • Organizational skills, including the ability to set and meet goals and deadlines, manage appointments, create schedules, coordinate and facilitate meetings, and make decisions
  • Customer service skills, including the ability to actively listen, address customer needs, defuse tense situations, and maintain an open, flexible, and friendly demeanor
  • Skilled in technology testing and analysis
  • Ability to collect and document business needs and translate the information collected into technical specifications
  • Ability to work collaboratively as part of a team to achieve desired results
  • Ability to learn and apply new technologies
  • Ability to identify security risks and how they impact the organization
  • Ability to work under pressure, manage multiple concurrent and competing tasks and responsibilities, and adapt to changing priorities while maintaining personal effectiveness
  • Ability to maintain a strong work ethic, positive problem-solving attitude, and enthusiasm for the work performed
  • Ability to self-start and take initiative in completing daily tasks and special projects
  • Ability to establish and maintain partnerships with a variety of internal and external constituencies
  • Ability to respond to requests in a timely manner
  • Ability to analyze data and determine trends and errors
  • Ability to troubleshoot and analyze various systems for enhancements and fixes
  • Ability to self-start and take initiative in completing daily tasks and special projects
  • Ability to focus on activities that have the greatest impact on meeting work commitments
  • Ability to establish and maintain partnerships with a variety of internal and external constituencies
  • Ability to communicate and work effectively with individuals from diverse backgrounds, cultures, and ages
  • Ability to navigate a complex political environment

Minimum Requirements
  • Bachelor’s degree from an accredited institution of higher education, or equivalent professional experience (professional experience may be substituted for the educational requirement on a year-for-year basis)
  • Three (3) years’ experience with business or technical analysis, which may include any combination of the following components:
    • Documenting business processes
    • Gathering requirements
    • Creating business cases and functional specifications
    • Writing test plans
    • Analyzing and troubleshooting software application issues
    • Testing software application changes
Preferred Qualifications
  • Five (5) years’ experience with business or technical analysis, as indicated above
  • Experience working with Oracle PeopleSoft Campus Solutions
  • Experience working with Nelnet products
  • Experience working in higher education
  • Experience working with online education
  • Experience working with or at a multi-campus university
  • Experience working in a university financial aid or Bursars office
  • Accessibility, universal design, and/or user experience/user interface (UX/UI) design certifications (e.g. Certified Usability Analyst, Certified User Experience Analyst, UX/UI Master Certification, etc.)
  • Project management and/or business analysis certifications (e.g. Project Management Professional, Certified Business Analysis Professional, etc.)

Job Category: Information Technology
Primary Location: Denver
Schedule: Full-time
Posting Date: Sep 22, 2021
Unposting Date: Ongoing


Read our Diversity Profile The University of Colorado is the third largest employer in the state of Colorado and plays a profound role in the lives of individuals, businesses and communities throughout the state, across the country and around the world. Nearly 500,000 alumni lead the way in business, science, the arts, health care and their communities, and they’re joined by some 15,000 more each year.UC aerial view

Founded in 1876, the University of Colorado now includes four campuses: CU BoulderCU Denver, CU Colorado Springs and the University of Colorado Anschutz Medical Campus. The University of Colorado is recognized as a national leader in teaching and research excellence, with campuses offering more than 300 unique degree programs.

University of Colorado campuses are consistently ranked nationally and regionally by U.S. News & World Report’s annual Best Colleges Rankings. A total of 14,479 degrees in were awarded in 2015-16 and the total enrollment among CU’s four campuses during the fall 2016 semester was 63,202.

UC buffaloIn FY 2015-16, CU garnered $924 million in sponsored research awards, which support research related capital improvements, scientific equipment and salaries for research and support staff. In the past year alone, CU Technology Transfer registered 275 invention disclosures, 112 new patent filings and 193 follow-on filings. Five new companies were formed based on CU technology.


Our outstanding staff and faculty make us who we are. Notable honors and awards received include:  

  • Five Nobel Laureates
  • One Pulitzer Prize recipient
  • Nine MacArthur fellows
  • Twenty-four recipients of the Hazel Barnes Prize
  • Two Carnegie Foundation Professor of the Year honorees
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