Support Specialist

Employer
University of Denver
Location
Colorado, Denver, USA
Salary
Negotiable

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Administrative Jobs
Institutional & Business Affairs, Clerical & Administrative Support, Technology, Multimedia & Audiovisual

Job Details

Position Summary

The Support Specialist, under the direction of the Assistant Director of Digital Media Services & IT Field Support, within the IT Campus Partnerships department, provides technology support for the University of Denver's faculty, staff, and students, including computer hardware and software for Windows and Macintosh computers; virtual machines; Active Directory account management; printing solutions; Exchange account management; and other technology support for the University Community, as well as maintaining university owned computers.

This is a temporary position that is funded through 6/30/2022. The position may be renewed moving forward into next fall, given availability of funding.

Essential Functions

  • Gathers, analyzes, interprets and presents information technology and business information for operational purposes.
  • Optimizes the performance of various computer systems.
  • Performs information technology support activities including networking, printing administration, and workstation/client support.
  • Service may be provided via phone, online, in person at the Help Center, as well as in the field.
  • Testing and documentation of applications and their compatibility with university systems
  • Provides client consultation to determine how to apply technical resources to solve the business need.
  • The Support Specialist works closely with all members of the IT Campus Partnerships area, other IT departmental staff, and numerous clients to solve tasks and incidents.
  • Participates as a member of the IT Campus Partnerships department and Information Technology division.
  • Works collaboratively to resolve issues and provides a positive experience for the University community. Researches and contributes ideas for improvement.
  • Diagnoses and resolves reported difficulties and/or escalates to appropriate specialists within ITSM system.
  • Responds to computer hardware failures, malware and virus threats, software troubleshooting requests, networking issues, system upgrade requests, file permission requests, new software deployments, and other issues as assigned.
  • Installs, configures and performs routine maintenance on systems hardware and software including Windows and Mac operating systems with appropriate certifications.
  • Required Qualifications

  • Associates degree or equivalent education in related field.
  • 1 - 2 years of information technology experience in workstation/client support
  • Must be able to competently and professionally troubleshoot Windows and Macintosh computers, network issues, and mobile devices in a variety of business settings.
  • Work Schedule

    This position is available from the date filled until June 30, 2022. The position may be renewed moving forward into next fall, given availability of funding.

    • Monday - Friday, 8:00 a.m. - 4:30 p.m.
    • The position may require working irregular hours including both weekends and evenings.

    Application Deadline
    For best consideration, please submit your application materials by 4:00 p.m. (MST) on Friday, October 15th, 2021. Applications will continue to be reviewed until the position is filled.

    Special Instructions
    Candidates must apply online through jobs.du.edu to be considered. Only applications submitted online will be accepted.

    Salary Grade Number:
    The salary grade for the position is 8.

    Salary Range:
    The salary range for this position is $50,000-$55,000.

    The University of Denver has provided a compensation range that represents its good faith estimate of what the University may pay for the position at the time of posting. The University may ultimately pay more or less than the posted compensation range. The salary offered to the selected candidate will be determined based on factors such as the qualifications of the selected candidate, departmental budget availability, internal salary equity considerations, and available market information, but not based on a candidates sex or any other protected status.

    Benefits:
    The University of Denver offers excellent benefits, including medical, dental, retirement, paid time off, tuition benefit and ECO pass. The University of Denver is a private institution that empowers students who want to make a difference. Learn more about the University of Denver.

    Please include the following documents with your application:
    1. Resume
    2. Cover Letter

    The University of Denver is committed to enhancing the diversity of its faculty and staff. We are an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment regardless of age, race, color, national origin, religion, sex, sexual orientation, gender identity, disability, military/ veteran status or any other status protected by law.

    All offers of employment are based upon satisfactory completion of a criminal history background check.

    Organization

    Founded in 1864—just a few years after the city of Denver itself was founded—the University of Denver is one of the country's premier private universities.

    The University's 125-acre campus, a few miles south of downtown Denver, is home to more than 11,500 students hailing from all regions of the United States and 83 other countries.

    The University offers:

    Regardless of what they study, University of Denver students embark on a personal educational journey that helps them find and follow their individual purpose.

    Collaborative, Experiential Learning

    Our students work closely with faculty, peers and members of the community on projects, research and fieldwork. They cross disciplines to discover new perspectives and approaches to problem solving.

    In and out of the classroom, our students learn by doing, whether they're collecting data in the field or putting theory into practice in a clinical setting.

    The University of Denver Culture

    Across the University of Denver’s many divisions, departments, and offices, supervisors are searching for new employees who strive to excel and innovate, prize integrity, and who value the opportunity to engage with the community.  The University is always looking for creative problem solvers, critical thinkers, and lifelong learners who want to know more and do more.

    At the University of Denver, our culture is steeped in ethics and social responsibility. As a result, our faculty and students represent a wide array of perspectives and enjoy the healthy dialogue that grows out of diversity. University of Maryland, Baltimore

    For all their differences, the members of our community are united by a common purpose: They're determined to confront society's most pressing challenges—everything from world health and the global economy to access to education.

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    United States

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