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Clerical Aide/Dispatcher

Stetson University
DeLand, Florida, United States

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Job Details

Clerical Aide/Dispatcher

Tracking Code729-280 Job Description

Under the general supervision of the Director – Public Safety, performs a variety of responsible tasks in receiving and dispatching calls-for-service, greeting and directing visitors, and general clerical duties. Work involves providing information to the public and the proper recording of service-related calls. Clerical tasks include filing, sorting, typing, record keeping and computer operations. Work is reviewed through conferences and written reports for adherence to established policies and procedures. Performs other work as requested.


  • Answers telephone calls made to the Public Safety Department, determines the nature of the call, records it, and takes appropriate steps necessary to respond to the situation
  • Answers telephone switchboard for the University, determines the nature of the call and transfers to the appropriate department
  • Dispatches officers on service-related calls
  • Delivers messages to Facilities Management employees via radio
  • Monitors alarms and dispatches them accordingly
  • Checks computer records for vehicle registration information when requested; enters vehicle registration information into computer; enters traffic citations; receives fines for traffic offenses
  • Monitors and answers all calls received from the emergency telephones
  • Types and maintains records for field contact for persons found trespassing on campus; maintains a record of telephone numbers
  • Types a variety of correspondence and records; sorts and processes incoming and outgoing mail

Minimum Education: HS Diploma or GED

Required Skills
  • Knowledge of program associated with the dispatch function of Public Safety
  • Knowledge of the structure and function of Public Safety
  • Knowledge of the structure and function of the University
  • Knowledge of telephone and standard office equipment
  • Ability to greet fellow employees, students and the public on the telephone in a pleasant and courteous manner
  • Ability to answer and dispatch calls with a clear, well-modulated voice
  • Ability to remember names, locations and functions of offices and personnel served
  • Ability to function well under stressful and emergency situations/conditions
  • Ability to communicate messages accurately and in a clear, concise manner
Required Experience
  • High school diploma or GED; supplemented by one (1) year of general office experience, preferably involving switchboard operations; or any equivalent combination of training and experience
  • Must possess and maintain a valid driver’s license and an acceptable driving record as determined by the University's auto insurance carrier
  • Must be able to pass a standard background/security check

Salary Grade: 2

Completed COVID-19 Vaccine status required

Job Location DeLand, Florida, United StatesPosition TypeFull-Time/Regular


Stetson University is located in DeLand, Fla., with a second campus in Gulfport, Fla. and two satellite centers. Founded in 1883 by Henry A. DeLand as the DeLand Academy and later renamed Stetson University to honor its benefactor, John B. Stetson, the university has a storied history of leadership, values and significance. The university is home to many Florida firsts, including the first collegiate newspaper, the oldest schools of business administration and music, the first college of law and was the state's first private university to integrate.

But our story is about more than the buildings at our campuses and those who helped build them; it's really about our students.

The university is led by President Wendy B. Libby, supported by administrative offices which provide services and resources to students and faculty. Stetson University is home to 73 academic programs in four divisional areas and with undergraduate and graduate studies offered in many areas. The university is accreditedby numerous accrediting agencies, including the Southern Association of Colleges and Schools Commission on Colleges, and curriculum is closely aligned with the marketplace to prepare students for life after Stetson. Undergraduate leadership, research, volunteer service and participatory activities flourish at all four of the university's locations.

At Stetson University, graduation isn't the end goal. It's just one stop along the way as students pursue something greater for themselves and the world around them.

At Stetson University, we dare students to be significant.

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