Part-time Office Support Staff in Student Affairs (multiple positions)

University of Massachusetts Lowell
UMass Lowell

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Administrative Jobs
Institutional & Business Affairs, Clerical & Administrative Support, Student Affairs, Student Activities & Services
Employment Type
Full Time
Institution Type
Four-Year Institution

Job Details

Job no: 510298
Position type: Hourly
Benefit Status: Non-Benefited – Non-Union
Campus: UMass Lowell
Department: Student Affairs
Salary: $18.00/hour
Applications Open: Sep 22 2021
Applications Close: Open until filled

General Summary of Position:

The part-time office support staff will be responsible for the oversight of the office space supporting Student Affairs and Student Engagement. This role is to ensure the smooth operation of the vital components of each suite.

There are 2 positions currently open.

Job Duties:

Coordinate the daily functions of the offices including inventory maintenance, supply ordering, email and phone management.

Schedule and supervise the student staff and their day-to-day work in the Student Affairs Suite.


Coordinate, oversee, and manage the apparel billing, receiving, and communication for the Student Engagement Suite.

Support payroll administration in coordination with full-time staff

Provide excellent customer service for a high volume, fast paced office suite.

Assist with office tasks related to reporting utilizing university software, as well as understanding confidentiality.

CUSTOMER SERVICE: This role will promote the University’s commitment to customer service by:

• Build effective partnerships with co-workers throughout the University by freely sharing appropriate information and helping when needed.

• Ensuring optimum service to all internal and external partners in response to all requests for service and information.

• Maintaining an environment that is welcoming to persons of all backgrounds, nationalities, and roles.

Minimum Qualifications (Required):

  • 2+ years working in a customer service environment, ideally working in an office setting
  • Proven experience and proficiency in time management, and multi-tasking
  • Experience with Microsoft Office: specifically, Excel, Word, and Outlook or other email services
  • Proven experience working effectively with diverse groups
  • Experience supervising undergraduate and graduate students

Additional Considerations:

  • Proven ability to work in a fast-paced office and understand the need for confidentiality
  • Demonstrated ability to work effectively with students, faculty, staff, administrators, and community agencies
  • Excellent oral and written communication skills
  • Strong interpersonal, communication, and customer service skills, whereas students and staff serve as main client base
  • Ability to meet deadlines and efficiency in fast-paced environment
  • Ability to function effectively as part of a multidisciplinary division

Special Instructions to Applicants:

Review of applications will begin immediately and continue until the position is filled. However, the position may close when an adequate number of qualified applications are received.

This is a part-time, non-benefited, non-unit position.

Please include a resume and cover letter with your application. Names and contact information for three professional references will be requested at the time of application.


Working at University of Massachusetts Lowell

Located in the culturally and historically rich Merrimack.

Valley in northeast Massachusetts, the University of Massachusetts Lowell is a vibrant research university that offers its 13,000 students more than 120 bachelor’s, master’s, professional master’s and doctoral degree programs. Exciting opportunities in experiential and service learning, scholarship, community engagement, and international partnerships can be found across the Colleges of Fine Arts, Humanities and Social Sciences; Engineering; Management; Sciences; School of Health and Environment; and Graduate School of Education.

This is a time of unprecedented growth and opportunity at UMass Lowell. Student enrollment and retention have improved annually. Research funding and alumni giving have increased significantly and the campus has embarked on the construction of two new academic buildings: the Emerging Technologies & Innovation Center and the Health & Social Sciences Building.

The University of Massachusetts Lowell is committed to increasing diversity in its faculty, staff, and student populations, as well as curriculum and support programs, while promoting an inclusive environment. We seek candidates who can contribute to that goal and encourage you to apply and to identify your strengths in this area.

Mission Statement

The mission of the University of Massachusetts Lowell is to enhance the intellectual, personal and cultural development of its students through excellent, affordable educational programs. The University seeks to meet the needs of the Commonwealth today and into the future and supports the development of sustainable technologies and communities through its teaching, research, scholarship and engagement.

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