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Media Services Technician III

Miami Dade College
Kendall Campus

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Administrative Jobs
Academic Affairs, Research Staff & Technicians, Technology, IT Support & Training
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Job Details

Job Title: Media Services Technician III
Location: Kendall Campus
Regular/Temporary: Regular
Full/Part Time: Full-Time
Job ID: 1002158
Job Details

Job Family

STAFF - Support Non-Exempt (SNE)




$15.93 - $19.92


Media Services

Reports To


Closing Date

Open Until Filled

FLSA Status


First Review Date

October 5, 2021

Job Summary

The Media Technician III installs, tests, maintains, repairs operating systems and conducts software configuration, programs of data communication networks, and provides technical support and training to the instructors, faculty, and students on the electronic smart classrooms. Provides inventory control to equipment and resources.

Duties & Responsibilities

•Performs highly skilled work in the operation, programming of application software, minor repair and preventive maintenance of Academic and Administrative microcomputers
•Instructs and advises Academic and Administrative employees on methods and procedures in the usage of microcomputer hardware and software
•Coordinates repair of errors on software operation programs
•Supports the network operations of academic labs and administrative computing
•Ensures that network connections are on line and active
•Troubleshoots and resolves computer computer-related desktop and network communication problems
•Installs and maintains computer, printers, application software, and other peripheral equipment
•Operates and tests network software and hardware configurations
•Performs preventive network hardware and software maintenance
•Plans and implements new services for users
•Establishes and maintains documentation and statistics for network equipment
•Serves as liaison with academic and/or administrative departments in developing solutions for their needs
•Examines and experiments with new technology for possible adoption
•Ensures the operational integrity and performance of al equipment and software used in support of instruction
•Coordinates and optimizes the Campus educational support services
•Troubleshoots the electronic smart classrooms systems and provides support in an academic setting
•Performs equipment set-ups, such as computers, laptops, data projectors, TV & VCR units, slide projectors, document cameras, multimedia carts, sound set ups
•Serve as liaison between the vendors and the academic and/or administrative departments on the quotes of the new electronic smart classes and equipment purchases
•Oversees the vendors installation, program and warranties of the new electronic smart classrooms
•Maintains an accurate inventory of equipment, materials resources for classroom use
•Supervises and schedules a team of Student Assistants supporting academic services at the College, including but not limited to: maintaining the electronic smart classrooms in working order and the technical support to the Instructors.
•Responsible for asset management
•Performs other duties as assigned

Minimum Requirements

•Associate’s Degree and four (4) years of experience in Media Services and/or computing, or equivalent combination of education and experience
•All degrees must be from a reginally accredied instituion
•Knowledge and understanding of College organization, goals and objectives, and policies and procedures
•Knowledge of network connections and facilities
•Knowledge of a range of computer networking systems and protocols
•Knowledge of current technological developments/trends in area of expertise
•Knowledge of computer network infrastructure requirements
•Knowledge about all aspects of help desk
•Knowledge of installation and operation of electronic smart classrooms and multimedia equipment
•Ability to understand and follow complex, detailed technical instructions
•Ability to communicate effectively, both orally and in writing with students, faculty and staff
•Ability to work in a multi-ethnic and multi-cultural environment with students, faculty and staff

Essential Position
  • This function/position has been designated as essential. This means that when the College is faced with an institutional emergency, employees in such positions may be required to remain at their work location or to report to work to protect, recover, and continue operations at the College.
Additional Requirements

The final candidate is to successfully complete a background screening and reference check process.


Since we opened our doors in 1960, the educators at Miami Dade College have focused on providing quality and innovative educational opportunities to every member of our community desiring a higher education. Our goal is a simple one, to ensure the success of our students and increase the strength of our communities.

Today, Miami Dade College is the largest, most diverse and highly regarded college in the nation. We operate eight campuses with over 6,000 employees who educate over 170,000 students from around the world. The College offers over 300 programs of study and several degree options, including vocational, associate, and baccalaureate degrees. We also offer numerous Community Education classes as well as online credit classes through the Virtual College.  Specialized and advanced educational opportunities include the prestigious New World School of the Arts, The Honors College and our Dual Enrollment Program.

With such a large organization, our employment needs are very diverse. From full-time professional faculty to part-time adjunct faculty and support staff, the people who comprise the MDC workforce are the innovators who help the College maintain our reputation as one of the most highly regarded colleges in the country.

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