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Collections Coordinator

Florida Atlantic University
Boca Raton

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Job location: Boca Raton

Employment Type: Full-time
Posted data: 2022-03-11
Req: REQ11355
Apply now to join FAU on its race to excellence.

For more information on everything FAU has to offer, please visit

Position Summary:

With over 30,000 students from all 50 states and over 180 countries, 21 intercollegiate teams, 180 plus degree programs, and an administration that thrives on discovery and excellence, FAU is pushing the boundaries of higher education. Florida Atlantic's faculty and staff are trailblazers and innovators with a passion for finding creative solutions while advancing science, art, and technology in all disciplines. Our work environment is a hub of cultures from across the nation and the world, making FAU a place where collaboration flourishes.

Florida Atlantic University is seeking a Collections Coordinator, Boca Raton, FL.

Summary of Responsibilities Include:

  • Drives results of collections and identifies systemic and non-systemic issues affection organizational accounts receivables.

  • Manages collections process- placement, payments and return of accounts.

  • Identifies additional process improvement opportunities and assists in the redesign of those processes.

  • Receives and reconciles billing and service-related complaints.

  • Liaises with various areas including Account Receivable to resolve outstanding queries.

  • Remains appraised of CFPB regulations to ensure compliance.

  • Researches discrepancies – may involve in-depth understanding of customer account history and past practices.

  • Interacts with internal and external customers and assist with customer service during peak times.

  • Performs other duties as assigned by supervisor.

Minimum Qualifications:

Master's degree from an accredited institution in an appropriate area of specialization; or a bachelor's degree from an accredited institution in an appropriate area of specialization and two years of appropriate experience.

Excellent verbal and written communication skills are essential to success in this position.

Must be proficient in Microsoft Office programs such as Word, Outlook, PowerPoint, and Excel.

Must also have excellent customer service, organizational and time management skills.



College or Department:

Tuition and Billing Services- Accounts Receivable and Collections


Boca Raton

Work Days and Hours:

Monday – Friday, 8 a.m. – 5 p.m.

Application Deadline:


Special Instructions to Applicant:

Individuals with disabilities requiring accommodation, please call 561-297-3057. 711

Final candidate will be required to have official, sealed transcripts and original NACES evaluation, if applicable, sent from their educational institution to Human Resources prior to the start of employment.

Successful completion of a background check, which may include a motor vehicle check, credit check, fingerprinting or additional screening, is required for the selected candidate prior to the start date.

A resume and a cover letter are required for this position. Make sure to attach these required documents in the Attachments section of the application. Any missing required documents may result in disqualification.

This recruitment has been reopened; all previous applicants are still under consideration and need not reapply. This position may close without prior notice.
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