Job Title: Medical Program Associate/Lead Medical Assistant (FSU PrimaryHealth, Medicine)
Location: Tallahassee, FL
Regular/Temporary: Regular
Full/Part Time: Full-Time
Job ID: 49953
Department

FSU PrimaryHealth™, FMPP Operations – College of Medicine

FSU PrimaryHealth™ is a healthcare center in southwest Tallahassee that provides a broad range of primary-care services.

The healthcare center includes 15 patient exam rooms, two rooms for behavioral-health services, two health-procedure rooms, and a community room.

Location:
2911 Roberts Avenue
Tallahassee, FL 32310

Equal Employment Opportunity

An Equal Opportunity/Access/Affirmative Action/Pro Disabled & Veteran Employer.

FSU's Equal Opportunity Statement can be accessed at: https://hr.fsu.edu/sites/g/files/upcbnu2186/files/PDF/Publications/diversity/EEO_Statement.pdf.

Responsibilities

Performs clinical and administrative duties in support of the FSU PrimaryHealth clinic. Acts as subject matter expert for other medical assistants. Makes recommendations to improve programs, products, processes, or services.

Under the direction and supervision of the practice manager: leads huddles, identifies transitions of care, updates Advance Directive information, and completes Parent History Questionnaires (PHQ2 and PHQ9) when indicated during the rooming process. Participates in motivational interviewing and techniques of self-management support (goal setting and patient readiness to change). Manages patient expectations and is able to resolve patient concerns independently. Provides training and direction to medical assistants for efficiency and standardization of patient centered care.

Sets up and supports providers with procedures. Performs high level disinfection. Provides in-basket management support for providers, supporting management of the electronic record inboxes, and all communications regarding patient care. Assumes formal role as preceptor to onboard new hire medical assistants. Assists with traces of patient care and regulatory readiness during audit processes. MA must provide a detailed list of all patient care if requested.

Lends experience and expertise to other team members. Leads others to solve complex problems. Identifies and recommends ways to eliminate waste and inefficiencies in the practice. Serves as an Electronic Medical Record (EMR) change agent and embeds EMR functionality into practice work flows to maximize efficiency. Ensures all medical assistants receive training on updates to any of the clinical service standards.

On an annual basis participates on a practice committee. Completes preceptor training. Attends one customer service training session or one leadership training session from a list of courses identified by practice leadership. Provides annual in-service to team members on topics mutually agreed upon with practice manager. Position must be willing to cover during shortages as well. Serves as immediate supervisor for all Medical Assistant positions. Recruits, hires, trains, and evaluates staff. Ensures accurate time reporting for assigned staff, and completes staff time approvals and performance evaluations within appropriate FSU deadlines. Promotes an atmosphere of teamwork in accomplishing the strategic initiatives and the mission of the PrimaryHealth Clinic.

Qualifications

High school diploma or GED and four years of Medical Assisting or other applicable clinical work experience. (Note: post-high school education may substitute for experience at the equivalent rate.)

• Valid Certified Medical Assistant Certification or Registration (CMA, NCMA, RMA or CCMA).
• Current Basic Life Support (BLS) Healthcare Provider Certification issued by a certifying agency, or the ability to obtain prior to hire.
• Current PPD (Purified Protein Derivative) test as performed by a qualified physician prior to hire.
• Physical examination completed by a qualified healthcare provider/physician prior to hire.
• Experience with applicable computer software and programs, such as Microsoft Outlook, Word, Excel, and Electronic Health Records or comparable programs.
• Experience demonstrating effective customer services skills.
• Experience communicating effectively verbally and in writing.
• Experience establishing and maintaining effective working relationships.
• Experience assessing patient condition independently or in consultation, and providing appropriate treatment or referral for treatment.
• Experience utilizing problem solving skills.
• Experience maintaining accurate records and retrieving files from active/archive sources.
• Knowledge of medical resources and terminology.
• Within 30 days of hire, you must provide:
  • Documentation of vaccination for Tetanus within the last 10 years.
  • Proof of immunization OR positive titers for Hepatitis B.

Preferred

• Previous supervisory experience preferred.
• Active and unrevoked RMA, CCMA, CMA, NCMA, or NCRMA certification/ABR-OE credentials is highly preferred.
• Skills in preparing clear and concise reports, procedures, correspondences, and/or other written materials.
• Experience with collection and/or cash handling procedures, and the ability to perform monetary transactions.

University Information

One of the nation's elite research universities, Florida State University preserves, expands, and disseminates knowledge in the sciences, technology, arts, humanities, and professions, while embracing a philosophy of learning strongly rooted in the traditions of the liberal arts and critical thinking. Founded in 1851, Florida State University is the oldest continuous site of higher education in Florida. FSU is a community steeped in tradition that fosters research, encourages creativity, and embraces diversity. At FSU, there’s the excitement of being part of a vibrant academic and professional community, surrounded by people whose ideas are shaping tomorrow’s news!

Learn more about our university and campuses.

Pay Plan

This is an USPS (University Support Personnel System) position.

FSU Total Rewards

FSU offers a robust Total Rewards package. Visit our website to learn more about our Compensation, Benefits, Wellness, Recognition, and Employee Development programs.

Use our interactive tool to calculate Total Compensation options based on potential salary, benefits and retirement contributions, earned leave, and other employment-related perks.

Soft Money Funded Position

This is a soft money funded position, with renewal based on available funds and the needs of the University.

Criminal Background Check

This position requires successful completion of a criminal history background check, to include fingerprinting. The background check will be conducted as authorized and in accordance with University Policy 4-OP-C-7-B11.

How To Apply

If qualified and interested in a specific job opening as advertised, apply to Florida State University at https://jobs.fsu.edu. If you are a current FSU employee, apply via myFSU > Self Service.

Applicants are required to complete the online application with all applicable information. Applications must include all work history up to ten years, and education details even if attaching a resume.

Open until filled

This position is being advertised as open until filled. Applications to be reviewed as received by the hiring department.

Veterans' Preference

Certain servicemembers and veterans, and the spouses and family members of such servicemembers and veterans, receive preference and priority, and certain servicemembers may be eligible to receive waivers for postsecondary educational requirements, in employment by the state and its political subdivisions and are encouraged to apply for the positions being filled. Veterans' Preference applies to University Support Personnel System (USPS) positions only.

IMPORTANT: To claim Veterans' Preference, select “yes” to the question on the application questionnaire and upload a DD-214 (or equivalent), the Veterans' Preference Certification form, and other documentation if applicable with your online application before midnight of the position closing date.

Click the links for eligibility information and required documentation, or call FSU Human Resources at (850) 644-6034.

Tobacco Free Campus

Effective January 1, 2014, tobacco use, including simulated tobacco use, is prohibited on property, interior and exterior, owned or managed by Florida State University. This policy applies to all Florida State University students, employees, consultants, contractors, visitors, and external individuals.

Re-advertisement

This position is being re-advertised. Previous applicants need not reapply.