Responsibilities and Duties
The main purpose of this position is to bill, manage, collect and reconcile third party accounts. Directly responsible for billing all third party contracts, purchase orders, letters of intent, and US Government training authorizations. Directly responsible for billing in the University’s online invoice system along with Government Billing online portals.This position is one of the Bursar's Office customer service representatives who greets in person customers and answers the Bursar's main telephone number while providing excellent customer service to these external and internal customers. Determines the outcome of the call by handling the issue or transfers the call to the appropriate Bursar's Associate.This position posts debit and credit transactions to all third party accounts. Reviews third party payments that are routed from the payment center so that the posting of the payment is authorized to the appropriate student/organization account and to the correct term. Directly responsible for posting all wire and R star transfer payments to the appropriate account. This position requires an extremely high degree of transaction processing accuracy and an exceptionally strong attention to detail. Provide excellent customer service to students, third party organizations and day care account holders in regard to phone inquiries and in person transactions. Processing and reviewing account adjustments, resolving discrepancies and short payments as required. Supports all established payment deadlines.Process customer or organization refunds. Assist with the collection area with third party and daycare accounts. Process daily mail and forward mail to appropriate unit in the office. Post debit and credit transactions to customer and organization accounts. Directly responsible for posting all payments adjustments, deposits and corrections for entire Bursar staff. Responsible for maintaining daily audit for all transactions posted. Various other duties include: Serve as backup for other Collection Unit Associates as neededPosting comments and placing or removing service indicators on accountsProviding administrative support to management as neededResearching accounts and transactions as requestedRepresent the Bursar's Office and participate in Towson University Resource Open Houses and TU4UAssist with scanning CCU or reviewing documentsServes as a backup for preparing the daily bank deposit
Qualifications and Skills
High School diploma or equivalent and at least three years of accounting clerical related experience. General knowledge of bookkeeping principles, mathematical methods and techniques, and accounting standards. Skill in performing mathematical computations; in reviewing and processing financial documents; in reconciling financial data; in operating calculators, keyboards, manual and automated office equipment, personal computers and financial software; inputting data accurately. Strong background with customer service preferred. Work experience in a Higher Education environment and PeopleSoft experience also preferred. Except for qualifications established by law, additional related experience and formal education in which one has gained the knowledge, skills, and abilities required for full performance of the work of the job class may be substituted for the education or experience requirement on a year-for-year basis with 30 college credits being equivalent to one year of experience.
Organization: Administration & Finance Division
Primary Location: Main Campus
Job Posting: Sep 22, 2021