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HOPE Access Navigator, Two Open Positions (Academic Counselor)

Job Details

Category:: Professional Staff
Department:: Boston Welcome Back Center
Locations:: Boston, MA
Posted:: Sep 22, 2021
Closes:: Open Until Filled
Type:: Full-time
Ref. No.:: UNP, Grant-funded
Position ID:: 137162

About Bunker Hill Community College:

Bunker Hill Community College (BHCC) is a multi-campus institution with vibrant, urban campuses in Boston, Massachusetts, in nearby Chelsea, Massachusetts, and at several satellites and instructional sites throughout the Greater Boston area. The largest of the 15 community colleges in Massachusetts, BHCC serves some 18,000 students annually, focusing on holistic student services to ensure student retention and persistence. The College offers certificates and associate degrees, early college and dual enrollment, non-credit community and corporate training, and industry-specific training programs. BHCC is the 8th most diverse higher education institution in the United States, and is an Asian American and Pacific Islander Serving Institution. Bunker Hill is also a Hispanic Service Institution, defined as an institution that has an enrollment of undergrad full-time equivalent students that is at least 25 percent Hispanic students. Approximately 1000 international students attend from 100 countries, speaking more than 75 languages.

Living in Boston

Boston prides itself on being one of the most livable cities in America. Twenty-one diverse neighborhoods offer more than 600,000 residents the opportunity to taste, touch, and experience things from all over the world. Neighbors benefit from exceptional medical facilities, vibrant neighborhood business districts, and a solid network of parks, community centers, and libraries. For more information about Boston go to:

Job Description:

The HOPE initiative is designed to examine and eliminate the social, institutional, and academic barriers that often prevent males of color from achieving their full potential at BHCC and beyond. This asset-based, student-centered initiative is run by a group of faculty, staff, and students who are focused on three main areas: qualitative/quantitative data collection, analysis and dissemination; assessing and addressing gaps in College programs and services, and affinity-based mentoring.

Reporting to the Interim Director of the HOPE Initiative in the Division of Academic Support & College Pathway Programs, the HOPE Access Navigator will use equity-minded practices to guide students to and through College services and processes, including, but not limited to: admissions, placement testing, financial aid/planning, course registration and career planning. The Access Navigator will make appropriate referrals where necessary, playing a central role in guiding and empowering students to access resources and services, and to plan and implement their education and career objectives for individualized success.

Specific Duties:

The HOPE Access Navigator is responsible for assisting with developing and delivering culturally responsive services and programming with a focus on Black and Latino male students that may include but are not limited to the following:

  • Creating and delivering culturally responsive student services and programming aimed at improving student access, engagement, retention, and graduation.
  • Participating in the training of faculty, staff, and peer mentors who can serve as resources and provide effective curricular and co-curricular support.
  • Coordinating outreach activities to provide culturally responsive academic and career pathways for prospective students from local high schools and community-based organizations, including students participating in BHCC's Dual Enrollment and Early College programs.
  • Collaborate with community-based partners and the office of Community Based Initiatives to provide a smooth transition and ongoing support for students matriculating into the College;
  • Building collaborative relationships with resource centers on campus to provide smooth connections ("Warm Handoffs") to appropriate success services, such as: placement test preparation, connecting to financial aid and student payment, financial literacy skills development; and emergency assistance.
  • Work closely with Admissions and Student Central, ensuring that student issues pertinent to application, placement testing, financial aid, student payment, transcript evaluation, and other services are addressed
  • Administer and interpret academic, personal and career assessments to match new students with a Learning Community relevant to prior experience, skill set and future goals.
  • Assisting students in exploring scholarships, work-study, and work-based learning opportunities.
  • Collaborate with HOPE Leadership Team and other campus departments in the design, marketing, implementation and assessment of HOPE programming, including but not limited to: academic success workshops, Welcome Days, student celebration events, and Student Dialogue Series
  • Work closely with HOPE Leadership, enrollment staff, and Institutional Research to gather, analyze, and interpret data to monitor students' progress.
  • Collaborate with HOPE Ambassadors to answer student questions and provide self-service assistance via WebEx.
  • Provide support for new student onboarding by providing transition to college workshops.
  • Maintain a clear understanding of programs of study, requirements, and aid eligibility.
  • Participate in college meetings, community engagement, and outreach activities as needed.


  • Master's degree in Cultural and Community Studies, Education, Counseling, Psychology, Sociology or a closely related field, with three (3) years of experience and/or training involving college admissions, academic advisement, career development, or program/project development and/or management; or an equivalent combination of education, training, and experience.
  • Experience working with diverse students in a fast-paced student services/client services or equivalent setting.
  • Demonstrated ability to collaborate effectively with a range of different academic and non-academic units, and community-based organizations.
  • Excellent intercultural, interpersonal, and verbal and written communication skills.
  • Proficiency in student information systems as well as MS Word and Excel.

Preferred Qualifications

  • Bilingual in Spanish, Portuguese or Haitian Creole.
  • Ability to work evenings and weekends.
  • Experience managing and supervising staff/students.
  • Experience working with underrepresented groups.
  • Experience working at a community college, nonprofit and/or community-based organization.

Additional Information:

Salary Range: $54,956.00-$62,212.00 *Actual Salary Will Be Commensurate With Education & Experience in Accordance with MCCC/MTA Collective Bargaining Agreement. Full state Benefits.

This position is funded through State appropriation subject to continuation.

Grade: 5, Unit Professional, funding is subject to appropriation.

Review Date: Open until filled

Two Open Positions

Application Instructions:

Effective January 3, 2022, all Bunker Hill Community College employees will need to show proof of COVID-19 vaccination, unless granted an accommodation.

To be considered for this position please upload the following documents to your account:

  • Resume
  • Cover Letter
  • References

Please be sure to address the Required Qualifications in your documents.

If you need assistance applying through this website please contact our online Help Desk HERE


Bunker Hill Community College (BHCC) is a multi-campus urban institution, its main campus situated in the historic Charlestown neighborhood of Boston, Massachusetts. A second campus is located in nearby Chelsea, Massachusetts; five satellites are located in the local communities of Cambridge, Chinatown, Revere, Somerville and Boston’s South End.

Founded in 1973 by the Commonwealth of Massachusetts, BHCC enrolls more than 8,100 students in day, evening, weekend, web-based and distance learning courses and programs. The College offers more than 68 associate degree and certificate programs that prepare students for successful employment and transfer to four-year universities. Internationally recognized for development of individualized and alternative methods of instruction, BHCC is a leader in distance-learning technologies that enhance and strengthen the learning environment. The College also has expansive course offerings in English as a Second Language and Adult Basic Education.

One of the largest colleges in the state’s community college system, BHCC incorporates multi cultural and international perspectives in its courses, programs and institutional climate. With students from 90 countries, and students of color comprising more than half of the student’s population, BHCC is one of the more diverse and cosmopolitan colleges in New England. The average age of students is 28, nearly two-thirds are women and the majority of students work while attending college. An expansive array of student services supports the varied needs of the BHCC students.

A leader in workforce education, the College’s academic and technical programs offered at two campuses, five satellites and through distance learning models, reflect the workforce of the local and regional economy. The additional resources of the Workforce Development Center and ACT Center further support the Greater Boston communities’ employment training needs. 

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