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Desktop Support Analyst

Employer
University of California-Irvine
Location
Irvine

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Job Details



University of California Irvine

Desktop Support Analyst



Updated: Sep 16, 2021
Location: UC Irvine Campus
Job Type:
Department: OIT Client Services

Job Opening ID: 24098

Reports To: Technical Support Supervisor II

Working Title: Desktop Support Analyst

Department: OIT Client Services

Bargaining Unit: TX

FLSA: Non-Exempt

Payroll Job Code: 007359

Job Location: UCI Campus- Irvine

Percent of Time: 100%

Work Schedule: Varies

Employee Class: Career

Position Summary:

The University of California is one of the largest public university systems in the country, comprising 10 campuses, a combined student body of more than 280,000 students, 220,000 faculty and staff members and more than 2 million living alumni. The Office of Information Technology (OIT) is responsible for supporting the IT needs of UC Irvine faculty, students, and staff. Our mission is to provide information technology leadership, services, and innovative solutions to promote the research, education and community service goals of the University. OIT Desktop Support Services, under Client Services Division, provides desktop support services to more than 3500 clients in administrative units throughout the campus.

Under the general supervision of the supervisor of standardized desktop support, the desktop support analyst will be part of a team to provide general desktop support to about 3500 supported clients. Independently configure, install, maintain and upgrade computers running the Windows or Macintosh Operating System. Support and troubleshoot standardized systems and environments for supported clients. Independently configure, install, maintain, and upgrade proprietary desktop and software for select departments. Proficiently make use of tools to provide efficient and secure support to clients. Provide exceptional customer service and support to supported clients on campus. Independently set priorities appropriately when faced with high priority high visibility competing needs. Escalate issues that require management attention as appropriate. Complete work assignments on time even when faced with frequent Interruptions and/or distractions. Install and configure VPN for supported clients. Knowledge of IBM BigFix system tools, Microsoft Deployment Tool (MDT) for imaging systems, Bomgar Representative Console, Microsoft Active Directory. Apply professional business / technical support concepts to resolve hardware, software and networking issues of moderate scope and complexity for a broad range of applications where analysis of situations or data requires a review of a variety of factors. Within defined procedures and practices, determines appropriate action. Skills in project management a plus.

Compensation Range: Hourly rate at $26.03

Department Website:

https://www.oit.uci.edu/org/

Required:
  • One (1) year of experience, with a BA/BS degree or equivalent combination of education and experience.
  • Bachelor's degree in related area and / or equivalent experience / training.
  • Effective skills at technical and administrative work direction.
  • Demonstrates problem-solving skills. Broad knowledge of enterprise system functions, dependencies and interactions and ability to use this information to troubleshoot.
  • Demonstrated skill in configuring, troubleshooting and supporting escalated end user client systems including desktop, laptop and mobile computing devices.
  • Requires interpersonal skills in order to work with both technical and non-technical personnel at various levels in the organization.
  • Experience conducting escalated, broad technical support including hardware and software tests, analyzing test results and producing reports of conclusions and recommendations.
  • General knowledge of other areas of IT. Intermediate knowledge of IT-related products and services.
  • Experience developing and administering formal technical training to users at a variety of levels.
  • Ability to elicit and communicate technical and non-technical information in a clear and concise manner.
  • Working knowledge of desktop and business / technical support systems.

Preferred:
  • Working knowledge of unit's business processes.
  • Working knowledge of organization computer requirements, recommendations and policies including security standards.
  • Working knowledge of server internals, especially as needed for troubleshooting and isolating issues.
  • Experience in use and knowledge of networking protocols such as DHCP, TCP / IP, etc.
  • Demonstrated judgment to delegate / escalate issues appropriately.
  • Advanced skill at creating technical documentation for complex processes and applications.

Special Conditions Required:

Must possess a valid California state license Will be subject to a background check Occasional over-time for system migrations during week-days and weekends Participation in an on-call rotation may be required.

Final candidate subject to background check. As a federal contractor, UC Irvine is required to use E-Verify to confirm the work status of individuals assigned to perform substantial work under certain federal contracts/subcontracts.

The University of California, Irvine is an Equal Opportunity/Affirmative Action Employer advancing inclusive excellence. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected categories covered by the UC nondiscrimination policy.

UCI provides reasonable accommodations for applicants with disabilities upon request. For more information, please contact Human Resources at (949) 824-0500.



To apply, visit https://careersucirvine.ttcportals.com/jobs/7545693-desktop-support-analyst





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Organization

Founded in 1965, UC Irvine combines the strengths of a major research university with the bounty of an incomparable Southern California location. Over five remarkable decades, UCI has become internationally recognized for efforts that are improving lives through research and discovery, fostering excellence in scholarship and teaching, and engaging and enriching the community.UC student center

With more than 33,000 students, 1,200 faculty members and 10,000 staff, UCI is among the fastest-growing campuses in the University of California system. Increasingly a first-choice campus for students, UCI ranks among the top U.S. universities in the number of undergraduate applications and continues to admit freshmen with highly competitive academic profiles. Orange County’s second-largest employer, UCI generates an annual economic impact on the county of $5 billion.

UCI is a center for quality education that honors classic instruction while incorporating the best new scholarship. U.S. News & World Report consistently ranks UCI among the nation’s best universities. Achievements in the sciences, social sciences, social ecology, arts, humanities, medicine and business also have garnered numerous national rankings for UCI’s schools, departments and programs. Three UCI researchers have won Nobel Prizes – most recently Irwin Rose, in chemistry, in 2004.

Interdisciplinary research, a UCI hallmark, is evident in the California Institute for Telecommunications and Information Technology, or Calit2, Newkirk Center for Science and Society, Center for the Study of Democracy, Institute of Transportation Studies, Institute for Genomics and Bioinformatics, and innovative instructional programs in biomedical engineering, international studies, global cultures, arts and technology, and other collaborations.

The university is dedicated to excellence through diversity and to the goal of reflecting equity and inclusion in our faculty, staff and student populations. Faculty and staff diversity affinity groups foster cross-departmental social interaction, professional networking, cultural competencies, recruiting and mentoring.

Committed to the Community

UCI reaches beyond the classroom and laboratory to help solve societal issues and support human development. In the health sciences, UCI is noted for its research on cancer, the neurosciences and the genetic underpinnings of disease. UCI Medical Center, Orange County’s only university hospital and Level I trauma center, has been ranked among the nation’s best hospitals by U.S. News & World Report for 16 consecutive years.

UC Irvine parkA major intellectual and cultural center, UCI engages the community through public activities and events. Speakers on campus, for example, have included Nobel Peace Prize winners His Holiness the XIV Dalai Lama, former Soviet leader Mikhail Gorbachev and Iranian human rights activist Shirin Ebadi, all of whom also received the UCI Citizen Peacebuilding Award for their efforts toward world peace.

The university is also addressing the needs of the community and growing world population in an environmentally sustainable way. From the development of new and reliable processes for electricity and alternative fuels to critical water and waste management solutions, UCI consistently tops the list in Sierra magazine’s “Coolest Schools” report, its annual sustainability ranking of U.S. colleges and universities.  

A hub for innovation and entrepreneurship, the university collaborates with the community on many strategic partnerships such as UCI Applied Innovation , a center which brings campus-based discoveries together with Orange County’s vibrant business sector to support job creation and economic growth. Development also continues on the 185-acre University Research Park adjacent to campus, where R&D companies enjoy collaborative opportunities in medical research, biotechnology, engineering, computer science and business.

UCI is benefiting the community and the world in countless ways through its scholarly, scientific, creative and economic contributions. On its way to becoming a flagship UC campus and one of the nation’s very best universities, UCI has embarked on a strategic plan that will ensure the campus continues to inspire excellence as it fulfills its research, teaching and public service missions in the decades ahead.

Company info
Website
Telephone
949-824-5011
Location
University of California, Irvine
Irvine
CA
92697
US

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