Student Financials Application Manager

University of Colorado System Administration
Denver, CO

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Job Details

Position SummaryUniversity Information Services (UIS) provides technical services and enterprise applications to the University of Colorado’s (CU) four campuses and the Office of the President. UIS is committed to excellence in customer service, technical expertise, and the development of enterprise applications responsible for supporting CU’s students, faculty, staff, and others.

CU Student IT Services (CU-SIS) supports CU’s catalog of enterprise student application products and services which serve potential students, parents, alumni, faculty, staff at all four campuses and System, and over 67,000 active students. Components include Admissions, Campus Community, Customer Relationship Management, Degree Audit & Transfer Credit, Financial Aid, International Student & Scholar Management, Student Financials, Student Records, and Online Education.

The Student Financials Application Manager oversees CU-SIS services for CU-wide, enterprise, Student Financials (SF) solutions. This position is accountable for strategy, roadmaps, and the delivery of multiple services for the SF area, including Application Management, Customer Relationship Management, Data Management, Identity & Access Management, Information Security, Infrastructure Management, Service Operations, Solution Design & Development, UIS Operations, and Vendor Management. This position has project management responsibilities, oversees business analysis, supports ongoing operations, and oversees the work of a business systems analyst.

This position reports to the Associate Director of Student Information Technology Services and is exempt from the State of Colorado Classified System.

Duties and Responsibilities Duties and responsibilities of the position include, but are not limited to:

Strategic Planning

  • Collects information to support the strategy management process, engages stakeholders in strategic planning, and communicates plans to advance the strategy for the CU-SIS Student Financials (SF) area
  • Contributes to standards and processes for strategic planning and development for SF solutions with stakeholders
  • Creates and maintains roadmaps and strategic planning for SF solutions

  • Develops, evolves, and adapts tools and processes to drive smart solutions to SF needs
  • Identifies resources and capabilities needed to support innovation
  • Encourages and motivates the SF team and individuals to share creative ideas and learn from failures
Business Process Improvement

  • Analyzes and designs business processes and identifies alternative solutions for SF needs
  • Assesses the feasibility of business process changes, recommends approaches to implement changes, and manages the execution of business process improvements for SF solutions
  • Contributes to standards and processes for SF business process improvement
Emerging Technology

  • Monitors emerging technologies, assesses the impacts and opportunities, and shares knowledge and insight with others
Solution Architecture

  • Leads the development of solution architectures for the SF area
  • Manages and advises on solution design and implementation for SF
  • Understands PeopleSoft capabilities, works with product owners to support business processes within that context, and maps current solutions and desired functionality to the platform
Product Management

  • Manages the SF software lifecycles in coordination with customer needs and business cycles
  • Prioritizes requirements and manages the backlog for SF solutions
  • Assists in setting up governance structure for the SF area
  • Communicates with campus staff and key stakeholders on the processing calendar, maintenance schedules, upgrades, and releases for SF solutions
  • Analyzes application patch/upgrade release notes, compare reports, and impact analyses for campus staff and key stakeholders
Software Design

  • Creates designs to identify and balance the concerns of all stakeholders of the software design and to accommodate functional and non-functional requirements
  • Identifies and evaluates alternative design options and trade-offs for SF solutions
Requirements Definition and Management

  • Defines and manages scoping, requirements definition and prioritization activities for work efforts of medium size and complexity
  • Facilitates input from stakeholders, obtains formal agreement to requirements, and manages priorities for the SF area

  • Defines test conditions based on requirements and specifications for SF solutions
  • Designs test cases and test scripts for SF solutions, then coordinates, analyzes, and reports test activities and results
  • Provides testing support for release and maintenance windows
Configuration Management

  • Determines the configuration items (CIs) to be managed and tracked for SF solutions
  • Ensures that operations processes are in place to maintain secure configuration, consistent management of CIs, and for the verification and audit of configuration records for SF solutions
  • Identifies problems and issues and recommends corrective actions
  • Coordinates and executes SF configuration work
Problem Management

  • Ensures that appropriate action is taken to anticipate, investigate, and resolve problems with SF solutions and that they are documented and tracked
  • Facilitates development of problem solutions and coordinates the implementation of fixes for the SF area
Incident Management

  • Prioritizes, diagnoses, investigates causes, and seeks resolution of incidents for SF solutions
  • Escalates unresolved incidents, facilitates recovery, documents, and closes all resolved incidents for the SF area; this includes assisting with after-hours incidents

  • Understands customer requirements, collects information, delivers analysis, and resolves problems for the SF area
  • Identifies, evaluates, and recommends options to SF stakeholders
  • Collaborates with and facilitates SF stakeholder groups
  • Addresses customer needs and enhances capabilities and effectiveness by ensuring that proposed solutions are understood and appropriately exploited
Business Analysis

  • Determines business requirements, specifies effective business processes for the SF area, and collaborates with stakeholders at all levels
  • Prepares business cases which define potential benefits, options for achieving these benefits through development of new or changed processes, and associated business risks
Project Management

  • Defines, documents, and carries out projects and initiatives for SF solutions
  • Identifies, assesses, and manages risks for SF solutions
  • Tracks activities against the project schedule, managing stakeholder involvement as appropriate
  • Aids in the development of CU-SIS annual budget needs
User Experience Evaluation

  • Evaluates design options and prototypes to obtain user feedback on requirements SF solutions
  • Tests the usability and accessibility of SF components and alternative designs
Relationship Management

  • Identifies the communications and relationship needs of the SF stakeholders and translates engagement strategies into deliverables
  • Facilitates open communications, discussions, and the decision-making process between stakeholders
  • Captures and disseminates technical and business information regarding SF solutions
Who we are:

System Administration, which also houses the Office of the President, is located in the uptown neighborhood of Denver with a few smaller offices located on the campuses.  However, this position is fully remote, with opportunities for campus engagement. Many of our departments support the educational and research missions of the four University of Colorado campuses, but System Administration is not considered a campus. We provide diverse opportunities for professional development, innovation, and collaboration with talented staff and faculty.  Learn more about CU System Administration.

The University of Colorado has been proactive in response to the COVID-19 pandemic. You can visit our COVID-19 webpage for more information.

What we offer:

Salary: The anticipated hiring salary range has been established at $77,700 -  $104,854.

The market salary range for this position is $77,700 - $111,700.

The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, specialty and training.

The above salary range (or anticipated hiring range) represents the University’s good faith and reasonable estimate of the range of possible compensation at the time of posting.

Benefits: The University of Colorado offers an excellent benefits package including:

  • Medical: Multiple plan options
  • Dental: Multiple plan options
  • Additional Insurance: Disability, Life, Vision and Wellness
  • Retirement 401(a) Plan: Employer contributes 10% of your gross pay
  • Paid Time Off: Accruals over the year
    • Vacation Days: 22
    • Sick Days: 15
    • Holiday Days: 10
  • Tuition Benefit: System employees have the benefit on all campuses 
  • ECO Pass: RTD Bus and light rail service
  • Additional Perks & Programs: Click here to access a few more Perks and Programs
Click here to access our Total Compensation Calculator to see what your total rewards could be at CU. This position is a University Staff position.

Additional taxable fringe benefits may be available.

More information on benefits programs, including eligibility, is available at

Knowledge, Skills, and Abilities To be successful in this position, candidates will need the following:

  • Knowledge of information technology service management (ITSM) principles and best practices
  • Knowledge of Accessibility, Universal Design, and/or User Experience Design standards and best practices
  • Knowledge and understanding of CU’s catalogue of student application products and services
  • Oral, written, and listening communication skills, including the ability to accurately interpret what others are saying and convey messages, information, concepts, and details accurately and clearly
  • Interpersonal skills, including the ability to facilitate interaction, communication, and teamwork between others
  • Employee management, supervision, and team building skills, including the ability to communicate effectively, manage conflict, reward good behavior, and establish and maintain accountability
  • Negotiation skills, including the ability to listen, build rapport, solve problems, make decisions, be assertive, and deal with difficult situations
  • Collaboration and networking skills, including the ability to work with others from different areas and backgrounds to reach a common goal by sharing knowledge and strategy and maintaining constant communication
  • Computer skills, including the ability to utilize Microsoft Office programs (i.e. Word, Excel, PowerPoint, Outlook, Teams, Visio, SharePoint, Project, etc.) and learn and experiment with new software and systems
  • Project management and consulting skills, including the ability to organize data and materials, solve problems, negotiate with others to reach a common objective, communicate information and changes, adapt to shifting priorities, and meet deadlines
  • Ability to perform fit-gap analyses to identify required customizations versus delivered solutions
  • Ability to think critically and analyze complex requirements
  • Ability to relay information to a team of external stakeholders, both technical and non-technical, to gain buy-in on system updates and configurations
  • Ability to prepare and present information effectively, clearly, and concisely
  • Ability to work in an environment with multiple technology infrastructures
  • Ability to manage stakeholders and vendors
  • Ability to execute decisions using strategic and tactical skillsets
  • Ability to effect and influence change through a collaborative and inclusive style
  • Ability to work closely and effectively with a diverse group of administrators in a variety of settings and activities, including normal daily operations and projects
  • Knowledge of the business and organizational structure of CU
  • Collaboration skills, including the ability to work with others from different areas and backgrounds to reach a common goal
  • Computer skills, including the ability to utilize Microsoft Office programs (i.e. Word, Excel, PowerPoint, Outlook, etc.) and learn and experiment with new software and systems
  • Organizational skills, including the ability to set and meet goals and deadlines, manage appointments, create schedules, coordinate and facilitate meetings, and make decisions
  • Ability to work under pressure, manage multiple concurrent and competing tasks and responsibilities, and adapt to changing priorities while maintaining personal effectiveness
  • Ability to prioritize work, meet deadlines, and stay on task when completing special projects and daily assignments
  • Ability to work independently with minimal supervision and reliable professional judgment, as well as collaboratively with a team to achieve desired results
  • Ability to maintain a strong work ethic, positive problem-solving attitude, and enthusiasm for the work performed
  • Ability to self-start and take initiative in completing daily tasks and special projects
  • Ability to focus on activities that have the greatest impact on meeting work commitments
  • Ability to establish and maintain partnerships with a variety of internal and external constituencies
  • Ability to communicate and work effectively with individuals from diverse backgrounds, cultures, and ages
  • Ability to navigate a complex political environment

Minimum Requirements
  • Bachelor’s degree from and accredited institution of higher education, OR equivalent professional experience (professional experience may be substituted for the educational requirement on a year-for-year basis)
  • Five (5) years’ equivalent experience managing Student Information System (SIS) applications and/or modules in a multi-campus, higher education environment, including:
    • Managing enterprise application patching and regression testing functions
    • Working with application development teams
    • Facilitating meetings with campus staff
    • Analyzing business processes and best practices in a higher education environment
    • Business Analysis experience
  • Willing to work on-call and after hours, as needed
Preferred Qualifications
  • Bachelor’s or post-baccalaureate degree from an accredited institution of higher education in computer science, computer engineering, information systems, information technology, or field of study related to the work performed
  • Seven (7) years’ professional experience, as previously described
  • One (1) year of experience in a team lead or supervisory role, which includes assigning and reviewing the work of others, providing guidance to internal and external team members, and assisting management with performance reviews (this requirement may be substituted by formal leadership training)
  • Experience with one or more of the following:
    •  Oracle PeopleSoft Campus Solutions and/or PeopleTools 8.57+
    •  Oracle PeopleSoft Finance; General Ledger and Accounts Payable modules
    • Integrating enterprise student systems to 3rd party online payment solutions
    • Knowledge of student billing, refunding and payment processing
    • Configuration for tuition and fee calculation
  • Accessibility, universal design, and/or user experience/user interface (UX/UI) design certifications (e.g., Certified Usability Analyst, Certified User Experience Analyst, UX/UI Master Certification, etc.)
  • Project management and/or business analysis certifications (e.g., Project Management Professional, Certified Business Analysis Professional, etc.)

Job Category: Information Technology
Primary Location: Denver
Schedule: Full-time
Posting Date: Sep 20, 2021
Unposting Date: Ongoing


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