Career Specialist - Brockton, MA

University of Massachusetts Amherst
Boston, UMass Amherst

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Administrative Jobs
Student Affairs, Career Services
Employment Type
Full Time
Institution Type
Four-Year Institution

Job Details

Job no: 510279
Work type: Staff Full Time
Location: Boston, UMass Amherst
Department: UMDI-MassHire Greater Brockton
Union: PSU
Categories: Career Services

About UMass Amherst

UMass Amherst, the Commonwealth's flagship campus, is a nationally ranked public research university offering a full range of undergraduate, graduate and professional degrees. The University sits on nearly 1,450-acres in the scenic Pioneer Valley of Western Massachusetts, and offers a rich cultural environment in a bucolic setting close to major urban centers. In addition, the University is part of the Five Colleges (including Amherst College, Hampshire College, Mount Holyoke College, and Smith College), which adds to the intellectual energy of the region.

Job Summary

The MassHire Greater Brockton Career Center is a non-profit One-Stop Career Center that is managed by the University of Massachusetts Donahue Institute (UMDI) and is overseen under charter with the MassHire Greater Brockton Workforce Board. The MassHire Greater Brockton Career Center is located in downtown Brockton and provides employment and training services to businesses and job seekers.

The Career Specialist provides intensive direct services to qualified job seekers through job counseling, workshop instruction, networking, and coordination of outside services to ensure job seekers are prepared to meet the needs of area businesses and are able to find employment in local demand industries. The Career Specialist’s primary duty is the performance of work directly related to the business of serving MassHire customers, specifically acting as adviser and counselor in matters relating to their job search, access and eligibility to Federal Title 1 Workforce Innovation and Opportunity Act (WIOA) services, and Unemployment Benefits. The focus is on ensuring that job seekers have information, training, and skills required to meet the demands of area businesses and to facilitate job-seeker access to local employment opportunities.

The Career Specialist works as part of a team to develop and foster opportunities for individuals at all levels of skill and experience. They provide career services that motivate, support, and empower customers. Career Specialists perform their work as a part of an integrated, multi-agency team; required to cross train with partnering agencies in order to ensure customers have the broadest possible access to necessary resources. This position must fulfill robust data entry and reporting requirements on program activities, meeting the standards of U.S. Department of Labor validation review.

Essential Functions

  • Perform tasks, interventions, and provide advice to customers to accomplish MassHire overall mission objectives.
  • Provide services to customers to allow them to successfully participate in WIOA and the Commonwealth’s Re-Employment Eligibility Assessment program.
  • Facilitate re-employment services to job seekers.
  • Assess clients’ skills, abilities, aptitudes and interests to facilitate career planning; analyze results of assessment to determine barriers to employment.
  • Counsel job seekers. Collaborate with them to create and enact a successful job-search strategy and to take advantage of the resources available to them.
  • Administer and interpret employability, academic, and aptitude skills assessments to establish customer career and educational needs as they relate to the demands of local business and the local employment market.
  • Assess the eligibility of individual job seekers for specific programs, and obtain and prepare the necessary enrollment information for those participants who are eligible.
  • Create individual career action plans with customers to ensure efficient navigation of federal and state workforce development systems.
  • Counsel job seekers on their job search process and provide them with information regarding available resources and self-direct daily customer interactions to ensure medium and long-term programmatic objectives and metrics are met.
  • Obtain required WIOA eligibility documentation from customers.
  • Direct and instruct job-seekers on their obligations under programs with which they are involved that have specific requirements for participation or remaining in good-standing.
  • Train job seekers on how to access, identify, and utilize labor market information. Facilitate and support ongoing customer job-search efforts.
  • Analyze results of assessment to determine the educational needs, career plans, and career guidance needed for each participant.
  • Identify appropriate training programs for eligible participants and complete paperwork needed to initiate a contract.
  • Systematically follow-up with job seekers who enter training or obtain employment.
  • Cross train and work with partnering agencies in a highly integrated environment to ensure that job seekers have access to the broadest level of resources.
  • As part of the Job Seeker Services team, implement Recruitment Solutions Initiative policies and procedures with respect to fulfillment of business needs by developing the pool of qualified job seekers and matching them to the opportunities.
  • Coordinate with the Business Services unit in order to make appropriate employment referrals based on business needs.
  • Review current job listings from the Business Services team and refer job seekers as appropriate.
  • Ensure job seekers are matched to appropriate employment opportunities and skills / training gaps are addressed.
  • Through this process ensure that partnering businesses receive a sufficient number of candidates for open positions.
  • Facilitate specialized workshops on topics related to employment seeking, economic self-sufficiency, and employability skills.
  • Facilitate the setup of job-seeker trainings.
  • Plan and organize materials essential for development, delivery, and assessment of the quality and content/curriculum of workshops.
  • Using specific areas of expertise, facilitate workshops whose topics are driven by market and customer needs/demands.
  • Become knowledgeable on performance benchmarks and performance metrics. Integrate these measures into daily operations.
  • Monitor program-specific performance benchmarks and assess own performance against those measures. Adjust daily activities to affect improvement as required.
  • Complete relevant data entry, primarily in the MOSES database. Document all follow-up services required for program compliance. All Career Specialists will be required to complete training in MOSES and gain facility with its use.
  • Perform all assignments, especially those specifically related to the accomplishment of specific workforce development and employment placement goals, in a timely and accurate manner and in accordance with the program requirements issued by local and state agencies.
  • Fully understand disabilities / ADA accommodations and related Career Center resources. Ensure customers receive the accommodations they need.
  • Other Functions

  • Cross-train and provide coverage for other MassHire team members on an occasional basis when needed.
  • Participate in all MassHire and UMDI initiatives as required.
  • Performs other duties as assigned.
  • Minimum Qualifications (Knowledge, Skills, Abilities, Education, Experience, Certifications, Licensure)

    • Bachelors’ degree; degree requirement may be waived in lieu of three (3) years of demonstrated, proven ability and experience in Workforce Development, Human Resources, or Counseling.
    • Demonstrated ability in the following areas:
    • Ability to work independently and as part of a team.
    • Knowledge of workforce development and employment counseling techniques.
    • Ability to facilitate and deliver workshops.
    • Work with diverse populations regardless of age, ethnicity, gender, socio-economic status, or disability.
    • Excellent verbal and written English language communication skills.
    • Strong organizational skills.
    • Solid computer skills (Word, Excel, PowerPoint, and Outlook).
  • Aptitude to be trained and learn the MOSES database.
  • Ability to transport supplies up to 20 pounds.
  • Preferred Qualifications (Knowledge, Skills, Abilities, Education, Experience, Certifications, Licensure)

    • Ability to speak, read and write in other additional languages preferred. Languages preferred include but are not limited to: Spanish, Cape Verdean, Haitian/Creole, and Portuguese.
    • Knowledge of the program requirements of the Workforce Innovation and Opportunity Act and other Federal and State programs.

    Physical Demands/Working Conditions

    • Multiple hours in stationary position using office equipment and computers.
    • Environment is a busy, collegial office area resulting in multiple interruptions and requests for assistance.
    • The physical/mental demands and work environment factors described are representative of those that must be met by an employee to successfully perform the essential functions of this job.

    Additional Details

    This position is funded by grants and contracts, and is contingent upon funding. This is a full time benefited position. No relocation assistance provided.

    Work Schedule

    Standard full-time work schedule consisting of five, eight-hour days and 40 hours each work week. Work performed may require a change in availability at specific times, to accommodate for variations in work demands. Ability to work flexible hours with some evening and possibly weekend hours.

    Salary Information

    PSU Salary Level 25

    PSU Pay Schedule

    Special Instructions to Applicants

    Along with your application, please submit a resume, cover letter, and contact information for three professional references.

    UMass Amherst is committed to a policy of equal opportunity without regard to race, color, religion, gender, gender identity or expression, age, sexual orientation, national origin, ancestry, disability, military status, or genetic information in employment, admission to and participation in academic programs, activities, and services, and the selection of vendors who provide services or products to the University. To fulfill that policy, UMass Amherst is further committed to a program of affirmative action to eliminate or mitigate artificial barriers and to increase opportunities for the recruitment and advancement of qualified minorities, women, persons with disabilities, and covered veterans. It is the policy of the UMass Amherst to comply with the applicable federal and state statutes, rules, and regulations concerning equal opportunity and affirmative action.

    Advertised: May 12 2022 Eastern Daylight Time
    Applications close:


    The University of Massachusetts Amherst is one of the preeminent public research universities in America. Nestled in idyllic Amherst, Massachusetts—often called “The top college town in North America”—the campus is consistently ranked among the top public research universities in the nation, and offers a rich cultural environment in a rural setting close to major urban centers. 

    As one of the nation's top public research universities – as measured by national and international rankings, academic citations, and research funding – the campus spends more than $180 million on research each year, demonstrating its contribution to the nation’s position as a technological and economic leader. The university works in conjunction with academic, government, and private partners to translate new knowledge and scientific discoveries into technical innovations and scholarly works that create opportunities for students, faculty and the public. 

    Eight schools and colleges offer more than 85 undergraduate majors, 68 master’s and 48 doctoral degree programs, many counted among the top programs in the nation and world. UMass Amherst is also home to New England's premier honors college.

    The 1,159 full-time faculty members are dedicated teachers and world-renowned researchers and the campus has regularly been listed among the top performers in terms of faculty awards. With over 24,000 students from all 50 states and over 70 countries, the student body is the most academically successful in the history of the campus. Students participate in 240 organizations, 21 NCAA Division I athletic teams, extensive intramurals, living-learning residence halls, community service, and internships. With one of the largest residential life systems in the nation, UMass Amherst houses approximately 12,000 students on campus. The university is enjoying a facilities renaissance, including new buildings in the sciences, the arts, and recreation. UMass Amherst is part of the Five College consortium with Smith, Mount Holyoke, Hampshire and Amherst colleges.

    As an employer, the University of Massachusetts Amherst is a national leader in developing family-friendly policies, benefits and amenities designed to help faculty members develop both productive careers and satisfying personal lives. The university offers one of the nation’s most generous parental leave policies. The university is also part of the Academic Career Network, a regional consortium formed to serve dual-career couples and encourage greater diversity in the academy.


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