Support Professional, Dental Clinic - External

Grand Rapids Community College
Grand Rapids

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Job Details

Support Professional, Dental Clinic - External


August 20, 2021

Position Title:

Support Professional - Dental Clinic


Job ID:

Dental Auxiliaries Programs


Work Hours/Schedule:

15 hours per week, 38 weeks per year

Wednesday 4:00 p.m. - 9:00 p.m. required; some Friday hours preferred; other hours to be determined with supervisor

(Must be able to work flexible hours as needed)


APSS, Level C $16.42 - $22.07/hour

Reports to:

Program Director, Dental Auxiliaries Programs

Posting Close Date:

Open until filled

This position serves as the receptionist for GRCC's busy dental hygiene clinic, requiring a high degree of professionalism and ability to work effectively with the general public, students, faculty and staff.

    Greeting and checking patients in as they arrive for their appointments. Answering telephone calls from the public and editing or creating appointments as requested. Scheduling and confirming clinic patients for upcoming appointments. Collecting fees, and preparing accurate deposits to ensure successful operation of the clinic.
  • Working with dental hygiene students as they complete dental office assistant rotations.
  • Maintaining the office, supply room, and reception area, and securing all locked areas at the end of the shift.
  • Contribute to a positive and professional work environment, by presenting a positive and professional image.
  • Other duties as assigned by the Office Manager.

    Project a professional image including punctuality, dependability and maintain a good attendance record. Primary responsible for smooth flow of office operations from start to finish. Excellent organizational skills, ability to remain focused on tasks in a busy office environment. Willingness and ability to learn college-wide systems such as; Gmail, Google docs, and timesheets, and dental office software programs. Regular attendance during normal scheduled hours is required. Being present is essential for serving customers and performing the essential functions of this position.

  • Associate's degree or comparable combination of relevant education and experience.
  • National Career Readiness Certificate (NCRC) a plus.
    A minimum of one year of office experience. Experience communicating and working effectively with a diverse population. Dental office/dental software experience preferred. Demonstrated computer skills and experience with Microsoft Office required.
  • Finalists must possess excellent proofreading skills and have aptitude for detailed work. A skills assessment may be required.

    The following competencies are essential and will be evaluated for our candidates through the evidence-based selection process:

Foundational Competencies
    Responsibility Teamwork
    Adaptability Listening Achievement Information Skills Speaking Decisive

Occupational Competencies
    Getting Information Communicating with Supervisors, Peers, or Subordinates Interacting With Computers Establishing and Maintaining Interpersonal Relationships Organizing, Planning, and Prioritizing Work Documenting/Recording Information Processing Information Identifying Objects, Actions, and Events Updating and Using Relevant Knowledge Performing Administrative Activities Making Decisions and Solving Problems Communicating with Persons Outside Organization Evaluating Information to Determine Compliance with Standards Monitor Processes, Materials, or Surroundings Resolving Conflicts and Negotiating with Others

    Must be able to maintain confidentiality (develop an understanding of FERPA and HIPAA laws and requirements.) Ability to communicate with the general public by phone, in person, electronically and through written correspondence. Ability to communicate and work harmoniously with all members of the department and campus. Ability to perform responsibilities with minimum supervision. Must have good verbal, written and customer service skills. Bilingual skills preferred.
Mental Demands
    Ability to handle pressure situations in a professional manner. Possess mature judgment.
Physical Demands
    Ability to lift and move up to 25 pounds. Ability to sit/rise repeatedly.
Working Conditions
    Ability to work in a high traffic, indoor environment. Ability to work in a busy office with frequent interruptions.


Grand Rapids Community College is only accepting online applications for this position at Submit a cover letter and resume in one document. The opportunity to apply for this position will open until filled. Individuals with diverse backgrounds are encouraged to apply. Grand Rapids Community College is an equal opportunity employer. Visa sponsorship is not available.

Grand Rapids Community College creates an inclusive learning and working environment that recognizes the value and dignity of each person. It is the policy and practice of GRCC to provide equal educational and employment opportunities regardless of age, race, color, religion, marital status, sex/gender, pregnancy, sexual orientation, gender identity, gender expression, height, weight, national origin, disability, political affiliation, familial status, veteran status or genetics in all programs, activities, services, employment and advancement including admissions to, access to, treatment in, or compensation in employment as required by state and federal law. GRCC is committed to reviewing all aspects of GRCC programs, activities, services and employment, including recruitment, selection, retention and promotion to identify and eliminate barriers in order to prevent discrimination on the basis of the listed protected characteristics. The college will not tolerate any form of retaliation against any person for bringing charges of discrimination or participating in an investigation. Further information may be obtained from the EEO Office or the Office of General Counsel, 143 Bostwick Avenue NE, Grand Rapids, MI 49503-3295.

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Working at Grand Rapids Community College

Grand Rapids Junior College (GRJC) was founded in 1914 by the Grand Rapids Board of Education after a resolution was passed by the University of Michigan’s faculty which encouraged the establishment of junior colleges in Michigan.

Today, GRCC’s eight-block downtown campus, encompassing more than 25 acres in downtown Grand Rapids, includes several classroom buildings, a learning center (including the Diversity Learning Center) and library, Spectrum Theater, the Applied Technology Center (which features a green roof), a remodeled music building, a fieldhouse with natatorium, a student center, Bostwick Commons, and the Calkins Science Center.

The college also offers instruction from a variety of regional centers in the metropolitan Grand Rapids area (including numerous local high schools, regional centers and its two Learning Corners on Wealthy St. and Seward Ave.) and on the West Michigan lakeshore (including West Ottawa High School, Careerline Tech Center, the Midtown Holland Center and Grand Valley State University's Meijer Campus in Holland).

In addition, GRCC has two Michigan Technical Education Centers (M-TECs in West Michigan. The Patrick Thompson M-TEC, part of GRCC's Lakeshore Campus, located in Holland, opened in Fall 2000 in partnership with the Ottawa Area Intermediate School District. The Leslie E. Tassell M-TEC ® in Grand Rapids opened in 2002. This world-class facility offers training in manufacturing, auto service, and building and construction trades.

To increase capacity to meet unprecedented demand, GRCC acquired the former campus of Davenport University on Fulton St. in downtown Grand Rapids and began offering courses at Sneden Hall beginning in the Fall 2009 semester.

In Winter 2010, more than 17,000 students enrolled in more than 1,900 liberal arts and occupational courses. The diverse student body represents students from Kent and surrounding counties as well as students from across the U.S. and 22 other nations. Another 10,000 learners are served by non-credit instructional opportunities. In addition to traditional classroom environments, students may also receive instruction through community and distant service-learning offerings, seminars, workshops, training classes, distance learning options and other educational formats. GRCC employs a faculty of more than 260 full-time and 590 part-time members as well as a staff of 430, all of whom are focused on the College’s priorities to be student-centered, collaborative, and flexible. Throughout its 90-year history of academic excellence, GRCC has maintained a solid reputation as a premier transfer institution and is nationally recognized for both its liberal arts and occupational programs. Many GRCC faculty members have been recognized regionally and nationally for their expertise and innovative teaching styles.

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