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Dispatcher

Employer
Kentucky State University
Location
Frankfort, KY

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Employment Type
Full Time
Institution Type
Four-Year Institution

Job Details

TITLE: Dispatcher                                                                                                                           

DEPARTMENT: University Police                                                 

REPORTS TO: Police Captain

EFFECTIVE DATE: TBD

EMPLOYMENT STATUS: Full-time

EMPLOYMENT CLASSIFICATION: Non-exempt                          

                             

PRINCIPAL PURPOSE OF JOB:  

Under direct supervision, answers incoming calls, dispatches officers, and monitors police radio alarms.   Operates National Crime Information Center (NCIC) computer.  May perform clerical duties as assigned.

 

 

ESSENTIAL JOB FUNCTIONS:

  • Received telephone calls concerning crimes, emergencies, and other requests for police assistance.
  • Monitors fire and burglar alarms and alarm systems for all university buildings.
  • Broadcasts orders to patrol officers in the vicinity to investigate complaints or requests when appropriate; relays instructions or questions from remote units.
  • Operates the NCIC computer to run checks on vehicles and/or persons.
  • Records call broadcast and complaints received; performs data entry on the computer.
  • Relays radio and telephone messages between police officers and the community.
  • Performs receptionist duties; responds to questions from walk-in and telephone traffic.
  • Performs various clerical duties including completing the daily log and filing police reports.
  • Performs miscellaneous job-related duties as assigned. 
  •  

    OTHER DUTIES: Perform other duties as assigned.

     

     

    QUALIFICATIONS:

    High school diploma or GED; no previous work experience required of experience that is directly related to the duties and responsibilities specified.

     

    KNOWLEDGE, SKILLS, and ABILITIES:    

  • Knowledge of telephone consoles and related equipment.
  • Ability to interact and communicate with people over the telephone, often in stressful situations.
  • Records maintenance skills.
  • Skill in the use of computers for technical and communication applications.
  • Word processing and/or data entry skills.
  • Receptionist skills.
  • Knowledge of fire and burglar alarm systems reporting.
  • Clerical, word processing, and/or office skills.
  • Knowledge of radio dispatch regulations, procedures, protocols, and/or equipment.
  • Ability to answer the telephone and take messages. 
  •  

    SUPERVISORY RESPONSIBILITY: 

    This position has no supervisory responsibility. 

    PHYSICAL REQUIREMENTS:

  • Work is normally performed in a typical interior/office work environment.
  • No or very limited physical effort is required.
  • No or very limited exposure to physical risk.

  • KENTUCKY STATE UNIVERSITY is an Equal Opportunity Employer

    The functions, qualifications, knowledge/skills, and physical requirements listed in this job description represent the essential duties of the job, which the incumbent must be able to perform either with or without reasonable accommodation. The Job Functions listed do not necessarily include all activities that the individual may perform.

    Organization

    Our Mission

    Kentucky State University is the state's unique, small, liberal studies institution with the lowest student-faculty ratio in the state system. The University shall serve as a residential institution with a range of traditional collegiate programs appropriate to its unique role.

    Geographic Region
    Kentucky State University's geographic region shall be state-wide for its liberal studies mission, its land grant functions, and its service to state government. In addition, Kentucky State University's primary service area for commuting students shall be for Franklin and contiguous counties.

    Institutional Admission Standards
    Kentucky State University shall admit students to the institution under selective admission standards to which exceed the minimum guidelines established by the Council on Higher Education, with only limited exceptions. Institutional policy for admitting under-prepared students, including the removal of academic deficiencies within a specified time frame. Through this approach, the University seeks to provide broad access and high-quality programs.

    Degree Levels
    Selected associate and baccalaureate degree programs shall be oriented toward liberal studies and selected career opportunities related to state government services. Kentucky State University shall offer selected master's degree programs based on demonstrated need, with priority given to a public administration curriculum to meet the needs of state government.

    Strategic Directions/Program Priorities
    The University shall focus on liberal studies programming. Drawing upon its African-American heritage, the University will promote the values and methods of interdisciplinary and multicultural education in its liberal studies offerings. All students shall participate in common curricula that explore the liberal studies. Drawing upon the multicultural strengths of the University, emphasis shall be placed on preparing minority students for careers in education and in other selected professions including business, computer science, nursing, human services, and public services. These strategic priorities translate into a core of liberal arts baccalaureate degree programs, in addition to degree programs at the associate [A], baccalaureate [B], and master's [M] levels that may include the following: education [B]; business [B]; computer science [A,B]; nursing [A]; home economics [B]; human services [B]; and public administration [B,M].

    Enhancement of Instruction
    The University shall emphasize teaching. Meeting student needs shall be paramount. The University shall focus on the needs of its students, which include, but are not limited to, full-time and part-time residential students, commuting students from its primary service area, and state governmental employees.

    Service and Research Functions
    Kentucky State University, as the 1890 land grant institution in the system, shall carry out its responsibilities under federal law and participate fully in appropriate U.S. Department of Agriculture programs, in accord with the mission of the University.

    Kentucky State University shall be the major repository for the collection of books, records, and artifacts relative to the history and status of African-American citizens of the Commonwealth and elsewhere. The University shall make such materials available for casual and scholarly study.

    Kentucky State University shall focus on meeting the applied research and service needs of state government.

    Collaborative Ventures
    The priority master's degree program offered by Kentucky State University shall be carefully articulated with related doctoral programs offered by the doctoral-granting institutions in the system. The University shall develop and employ telecommunication resources to communicate with other institutions in the fulfillment of its mission. Curriculum development shall emphasize the transfer of credits form other institutions toward degree completion.

    Kentucky State University shall promote cost effectiveness in academic programming and institutional management. Strategic planning resulting in the elimination of duplicative or non-productive programs is essential while the development of carefully selected new programs compatible with the mission is appropriate. Measures of quality and performance shall be the foundation of the University's accountability system which promotes the continuous improvement of programs and services.

    Efficiency and Effectiveness
    Kentucky State University shall promote cost effectiveness in academic programming and institutional management. Strategic planning resulting in the elimination of duplicative or non-productive programs is essential while the development of carefully selected new programs compatible with the mission is appropriate. Measures of quality and performance shall be the foundation of the University's accountability system which promotes the continuous improvement of programs and services.

    Check out Kentucky State University Youtube channel! 

    Company info
    Website
    Telephone
    502-597-6000
    Location
    400 E Main St
    Frankfort
    Kentucky
    40601
    US

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