S06962P

Associate Director of Ticket Operations

Athletics-Ticket Office

The University of Georgia (UGA), a land-grant and sea-grant university with statewide commitments and responsibilities, is the state’s oldest, most comprehensive, and most diversified institution of higher education (https://www.uga.edu/). UGA is currently ranked among the top 15 public universities in U.S. News & World Report. The University’s main campus is located in Athens, approximately 65 miles northeast of Atlanta, with extended campuses in Atlanta, Griffin, Gwinnett, and Tifton. UGA was founded in 1785 by the Georgia General Assembly as the first state-chartered University in the country. UGA employs approximately 1,800 full-time instructional faculty and more than 7,700 full-time staff. The University’s enrollment exceeds 39,000 students including over 30,000 undergraduates and over 9,000 graduate and professional students. Academic programs reside in 18 schools and colleges, as well as a medical partnership with Augusta University housed on the UGA Health Sciences Campus in Athens.

External

TRS or ORP

Employee

Benefits Eligible

Full Time

Hours may vary based on event schedules. Some work may occur on nights and weekends.

Commensurate with Experience

09/17/2021

No

09/24/2021

10/01/2021

Athens Area

The University of Georgia is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, ethnicity, age, genetic information, disability, gender identity, sexual orientation or protected veteran status. Persons needing accommodations or assistance with the accessibility of materials related to this search are encouraged to contact Central HR (hrweb@uga.edu).

Athletics Professional

Exempt

1.0

Requires at least a baccalaureate degree in the field. Please contact your Human Resources office for an evaluation of education/experience in lieu of the required minimum qualifications.

This position is responsible for independently managing all processes associated with women’s basketball, baseball and other sports as assigned. This position will oversee settlement of daily financial transactions and work as a liaison between Ticket Operations and the Business Office. Additionally, this position is responsible for answering phone calls, assisting drop-in customers at the Butts/Mehre ticket window, and correspondence with current and prospective ticket holders. Assisting the superiors with various projects including, but not limited to, season ticket assignments, fulfilling ticket requests, and mailing ticket orders. Assist in supervision and instruction of ticket office, part-time, interns and student employees. Additional responsibilities will include Paciolan ticketing system proficiency, customer record confidentiality, familiarity with athletic venues and parking regulations, and StubHub integration.

High level of communication and customer service skills. A person in this position oversees Player/Guest and Prospective Student Athlete (Recruiting) ticket registration and distribution for all sports. They will work closely with compliance office representatives and the director of operations for respective sports. Ability to work UGA campus constituents for planning and execution of student ticketing. Knowledge of ticket office functions such as season ticket renewal and distribution process for all ticketed sports. Excellent computer skills including extensive knowledge of Microsoft Office suite (Outlook, Word, and Excel). Demonstrate the ability to multi-task and work cooperatively. Excellent communication and customer service skills. Independent thinker, self-motivated, and accustomed to high volume, fast-paced, detail-oriented work environment.

Stand; walk; use hands and reach with arms. Sit and talk or hear. Lift and/or move up to 25 pounds. Close and distance vision, and peripheral vision. The noise level in the work environment is usually moderate but escalates to high during athletic competitions.

No

Yes

Yes

No

No

No

No

Be advised a credit check will be required for all positions with financial responsibilities. For additional information about the credit check criteria, visit the UGA Credit Background Check website.

Coordinate season setup, ticket allocation, and event preparation for women’s basketball, baseball, and other sports as needed. Includes postseason events which include traveling. Execute player/guest ticketing (Neulion) and recruiting ticketing (Frontrush) process for women’s basketball, baseball and other sports as needed. Oversee Ballena Technologies software management and application for select sport ticket and parking allocations.

30

Oversee the daily reconciliation and settlement for all office financial transactions. Communicate available inventory and sales strategies with IMG Learfield outbound sales group.

25

Perform customer service tasks including answering inbound phone calls, placing outbound phone calls, directing person-to-person window transactions, and occasional email correspondence.as well as ticket fulfillment, distribution and delivery.

20

Supervision of ticket office customer service support staff to include training of volunteer and student employees. Involved proficiency in Paciolan, StubHub, and Microsoft Office for training purposes.

10

Execute special project assignments as needed by Associate AD and/or Assistant AD’s. Includes, but is not limited to, postseason, NCAA ticketed events such as Regional or Super Regional events, Conference Championships, National Championships, etc.

10

Manage Legislator Football Ticket Allotment in association with the Office of Government Relations.

5