ASSISTANT MANAGER, UNIVERSITY BOX OFFICE

Employer
Duke University
Location
VENUE & PROD SVCS

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Administrative Jobs
Academic Affairs, International Programs, Technology, Multimedia & Audiovisual

Job Details

Duke University:

Duke University was created in 1924 through an indenture of trust by James Buchanan Duke. Today, Duke is regarded as one of America’s leading research universities. Located in Durham, North Carolina, Duke is positioned in the heart of the Research Triangle, which is ranked annually as one of the best places in the country to work and live. Duke has more than 15,000 students who study and conduct research in its 10 undergraduate, graduate and professional schools. With about 40,000 employees, Duke is the third largest private employer in North Carolina, and it now has international programs in more than 150 countries.

Scope of Responsibilities

Manage and provide daily operational support of the Duke University Box Office. Configure and build a variety of events including reserved and general admission events for the arts and cultural venues on campus. Oversee various aspects of the Box Office operation including student employee training, scheduling, cash operations, credit card compliance, daily reconciliations, and student group ticketing sales support. Interact with the general public and provide necessary customer service. Manage key operational tasks to maintain efficient processes of the Box Office at all times. Provide accurate and timely information and facilitate problem solving in an efficient and customer focused manner.

Duties %

Manage, supervise and monitor ticket sales, customer service, event updates, and other needs of the Duke University Box Office products and offerings. Manage operational aspects of sales via window, mail and internet operations. Answer inquiries, determine seat locations and assist customers with selection and purchase of tickets for individuals and groups. Oversee daily operational customer service, payment handling and staffing needs. Coordinate event logistics as needed with other event staff to ensure operational readiness, efficiency and resource utilization for the consistent delivery of services related to reservations, event ticketing, and front of house event operations.

25

Manage and support ticketing system event building, ticket and promotion configuration, user security, ticket design and proofing. Configure and maintain ticketing websites including content, graphic design and coding in accordance with standard practices and guidelines. Assist in preparation of ticket sales audits and reports related to revenue and attendance at events.

25

Responsible for the hiring and management of student employees. Provide training, updates and communication to the student employees regarding operations, policies and procedures, including PCI-DSS (credit card) security compliance training and practices, and ADA regulations and accessibility information. Maintain student compliance training logs, and event specific training as needed. Assist in the training and scheduling of part-time house managers as needed.

20

Consult, correspond with and train staff in constituent organizations in regards to ticketing software and web development and maintenance. Ensure clients have proper training materials to adequately train their respective support staffs.

15

Implement new office methods and procedures to ensure accuracy and efficiency. Ensure accurate maintenance of office records, manuals and documents while keeping informed of new policies and procedures. Interpret new directives, policies and regulations and inform appropriate personnel of changes.

10

Perform additional related duties as assigned or required to meet department, division and University goals and objectives.

5

Job-Specific Skills and Competencies

  • Experience with ticketing systems, AudienceView Ticketing product experience preferred
  • Experience with digital media concepts and marketing, such as Four Winds Interactive, Photoshop, Illustrator products
  • Self-motivated, ability to take initiative and complete projects independently
  • Capable of working in a fast paced environment
  • Basic understanding of ticketing industry and relational database systems
  • Experience in customer record management and maintenance
  • Must exhibit professional phone etiquette
  • Ability to explain and interpret documents and complex processes to others
  • Ability to work under pressure on projects and work with people of varying experience levels
  • Excellent organization skills and the ability to problem solve and manage concurrent projects within established guidelines
  • Strong communication skills – verbal, written and interpersonal
  • Ability to work independently and as a member of a team, with a commitment to collaboration
  • Valid NC driver’s license required. Must complete and maintain required compliance, vehicle safety checks, and training in order to remain eligible to drive Duke vehicles.

Working Conditions

  • Ability to work under the following working conditions: frequent use of stairs, noise, and work in low light conditions. This position will be expected to work extended hours, night and weekend shifts required on a regular basis.

Physical Requirements

  • Ability to carry, push or pull items up to 50 pounds.

Minimum Qualifications

Education

Work requires communications, analytical and organizational skills generally acquired through completion of abachelor's degree program.

Experience

Work requires one year of experience in the arts, special events, conference planning, student activities or a related field.

Duke is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essentialjob functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.

Organization

Read our Diversity Profile History

Duke University was created in 1924 by James Buchanan Duke as a memorial to his father, Washington Duke. The Dukes, a Durham family that built a worldwide financial empire in the manufacture of tobacco products and developed electricity production in the Carolinas, long had been interested in Trinity College. Trinity traced its roots to 1838 in nearby Randolph County when local Methodist and Quaker communities opened Union Institute. The school, then named Trinity College, moved to Durham in 1892, where Benjamin Newton Duke served as a primary benefactor and link with the Duke family until his death in 1929. In December 1924, the provisions of indenture by Benjamin’s brother, James B. Duke, created the family philanthropic foundation, The Duke Endowment, which provided for the expansion of Trinity College into Duke University.Duke Campus

As a result of the Duke gift, Trinity underwent both physical and academic expansion. The original Durham campus became known as East Campus when it was rebuilt in stately Georgian architecture. West Campus, Gothic in style and dominated by the soaring 210-foot tower of Duke Chapel, opened in 1930. East Campus served as home of the Woman's College of Duke University until 1972, when the men's and women's undergraduate colleges merged. Both men and women undergraduates now enroll in either the Trinity College of Arts & Sciences or the Pratt School of Engineering. In 1995, East Campus became the home for all first-year students.

Duke maintains a historic affiliation with the United Methodist Church.

Home of the Blue Devils, Duke University has about 13,000 undergraduate and graduate students and a world-class faculty helping to expand the frontiers of knowledge. The university has a strong commitment to applying knowledge in service to society, both near its North Carolina campus and around the world.

Mission Statement

Duke Science"James B. Duke's founding Indenture of Duke University directed the members of the University to 'provide real leadership in the educational world' by choosing individuals of 'outstanding character, ability, and vision' to serve as its officers, trustees and faculty; by carefully selecting students of 'character, determination and application;' and by pursuing those areas of teaching and scholarship that would 'most help to develop our resources, increase our wisdom, and promote human happiness.'

“To these ends, the mission of Duke University is to provide a superior liberal education to undergraduate students, attending not only to their intellectual growth but also to their development as adults committed to high ethical standards and full participation as leaders in their communities; to prepare future members of the learned professions for lives of skilled and ethical service by providing excellent graduate and professional education; to advance the frontiers of knowledge and contribute boldly to the international community of scholarship; to promote an intellectual environment built on a commitment to free and open inquiry; to help those who suffer, cure disease, and promote health, through sophisticated medical research and thoughtful patient care; to provide wide ranging educational opportunities, on and beyond our campuses, for traditional students, active professionals and life-long learners using the power of information technologies; and to promote a deep appreciation for the range of human difference and potential, a sense of the obligations and rewards of citizenship, and a commitment to learning, freedom and truth.Duke Meeting

 “By pursuing these objectives with vision and integrity, Duke University seeks to engage the mind, elevate the spirit, and stimulate the best effort of all who are associated with the University; to contribute in diverse ways to the local community, the state, the nation and the world; and to attain and maintain a place of real leadership in all that we do.”

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