Support Staff

Receiving Clerk, Bookstore

Full Time

Finance and Administration

Colgate Bookstore

The Colgate Bookstore is Central New York’s largest independent bookstore, located in a historic three-story building in the heart of Hamilton. We are owned and operated by Colgate University and are committed to upholding the University’s standard of excellence in fostering an inviting and inclusive atmosphere and providing exceptional, personalized service to all.

Accountable for accurate receiving of insignia and non-insignia clothing and gift lines, including school and art supplies. Ensures merchandise is received in a timely manner and delivered to the appropriate department. Responsible for efficient, organized backstock, and appropriate tagging of all received retail merchandise. Accountable for communications with the buyers and vendors relating to returns, credits or adjustments. Provides support and backup to the shipping department, unloading trucks, receiving of general books, processing web order ship outs. Works on special projects and duties, including providing support to the GM department, on the floor customer service needs and needs determined by the supervisor.

Strategy/Operations

Demonstrated ability to understand and follow established standard operating procedures as required.

Finance/Accounting

Demonstrated audit and accounting skills sufficient to conduct inventory and efficiently update pricing within the inventory system.

Customer Service

Displays ability to understand and follow retail operations along with customer service protocols. Demonstrated ability to diffuse the most challenging situations and remain calm and focused and escalate when required. Demonstrated ability to assess customer needs and communicate (oral and written) with customers in an appropriate level of detail.

Technical

Demonstrated ability to use relevant software and web based tools to execute assigned functional area including WinPRISM, Excel, UPSWorldship.

Personal Accountability for Results

Takes responsibility for decisions, performance, and outcomes; behaves in a responsible manner with a positive attitude; shows self-awareness and openness to feedback.

Effective Communication

Demonstrates effective written and oral communication skills; shares information and seeks input from others; adapts communication to diverse audiences; protects private and confidential information.

Problem Solving and Decision Making

Analyzes and prioritizes situations to identify and solve problems; generates solutions to improve efficiency and quality; involves others in solving problems and making decisions; factors organizational goals into decisions; makes clear, transparent, and timely decisions.

Change Management

Responds positively to changing university initiatives and readily adapts behavior to maintain effective performance; understands the long-term direction of the university and can relate this to departmental area; adapts to new methodologies; identifies and acts on areas where change is appropriate.

Leadership and Teamwork

Applies skills and knowledge to provide a climate to achieve departmental and organizational success; balances individual and department goals; helps others perform at their best; builds productive relationships to enhance individual and organizational effectiveness; treats others with respect; resolves conflicts among team members.

Creativity and Innovation

Generates, explores, encourages, and implements innovative ways of creating strategic value for the university, division, department, and individual level; critically assesses the effectiveness of new initiatives.

Diversity and Inclusion

Demonstrates respect for people and their differences; understands the benefits of a diverse workforce; earns the trust and respect of others; includes and welcomes others; works to understand the perspective of others; promotes opportunities to experience diversity within our community.

Sustainability

Understands the impact of decision making and personal behavior in achieving the university’s commitment to a sustainable and carbon-neutral campus; supports and advances the university’s sustainability initiatives; influences others to use sustainable practices.

• Ability to work independently and as a member of a team.
• Ability to work in a fast paced environment and change tasks quickly.
• Requires attention to detail for inventory accuracy and data entry.
• Requires excellent skills with technology, such as email, spreadsheets and inventory systems.
• Must show sensitivity when dealing with a variety of individuals.

• Experience in a shipping and receiving environment.
• Experience working in a retail operation.

A minimum of a high school diploma or GED is required.

• Ability to lift up to 50 lbs.
• Ability to stand for long periods of time.
• Ability to lift and move boxes on a regular basis.
• Ability to go up and down stairs on a regular basis.

2021S090Posting

No

Weekdays, with occasional weekends.

09/16/2021

Yes

It is the policy of Colgate University not to discriminate against any employee or applicant for employment on the basis of their race, color, creed, religion, age, sex, pregnancy, national origin, marital status, disability, protected Veterans status, sexual orientation, gender identity or expression, genetic information, being or having been victims of domestic violence or stalking, familial status, or any other categories covered by law. Colgate is an Equal Opportunity/Affirmative Action employer. Candidates from historically underrepresented groups, women, persons with disabilities, and protected veterans are encouraged to apply.

CAMPUS CRIME REPORTING AND STATISTICS
The Campus Safety Department will provide upon request a copy of Colgate’s Annual Security and Fire Safety Report. This report includes statistics as reported to the United States Department of Education for the previous three years concerning reported: 1. crimes that occurred on-campus; in certain off-campus buildings or property owned or controlled by Colgate University; and on public property within, or immediately adjacent to and accessible from, the campus and 2. fires that occurred in student housing facilities. The report also includes institutional policies concerning campus security and fire safety, such as policies concerning sexual assault, life safety systems, and other related matters. To obtain a copy, contact the Campus Safety Compliance Manager via e-mail at cusafety@colgate.edu. You may also access the report from the Campus Safety web page at: www.colgate.edu/offices/support/campussafety.