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TEMPORARY Help Desk Technician

State Center Community College District

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Job Details

TEMPORARY Help Desk Technician

Salary: $21.73 Hourly
Location: Madera Community College, CA
Job Type: $ATS$JobTypeJobType
Division: MCC Technology Services
Job Number: 202100351-T

General Purpose
Under general supervision, assists in the administration and maintenance of computer equipment and resources in computer labs, classrooms and offices; provides orientation, instructional assistance and first- level technical support to lab students and faculty, referring more complex problems to appropriate technical staff; assists with equipment inventory, installations, upgrades and minor maintenance; and performs related duties as assigned.

Essential Duties & Responsibilities

The duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to this class.
  • Provides basic and routine technical support assistance to students, staff and faculty by incoming calls, walk ins and e-mails from a centralized location; identifies first-level technical support problems and performs basic troubleshooting to determine appropriate corrective actions.
  • Obtains accurate and complete information from students, staff and faculty in person or by telephone to identify their needs and problems and develops responses and solutions for password and basic connectivity issues on District websites, Canvas, Web Advisor, student email, student services and wireless networks; initiates work tickets to refer more difficult and complex issues to other IT staff for troubleshooting and resolution.
  • Assists students and faculty on technology utilization in labs; prepares flyers, charts and graphic materials for training; ensures faculty and students have access and are aware of available technologies for their use and how to use them.
  • Maintains computer lab inventory by receiving and tracking equipment utilizing established inventory database systems.
  • Performs basic printer maintenance and repair.
  • Assists customer support staff with equipment deployment functions including computer and laptop installations, software upgrades and imaging.
  • Assists with equipment testing, cleanup and maintenance at the end of each semester.
  • Demonstrates sensitivity to and understanding of historically minoritized groups and participates in professional development activities to increase cultural competency to enhance equity-minded practices within the District.

  • Attends and participates in various staff and committee meetings.
  • Performs related duties as assigned.

Employment Standards / Minimum Qualifications


Knowledge of:
  • Basic knowledge of computer hardware, software, applications and related peripherals.
  • Basic computer troubleshooting methods and techniques.
  • Various computer systems and operating environments used throughout the college.
  • Instructional technologies used by colleges.
  • Training concepts and techniques as they apply to areas of responsibility.
  • District IT procurement policies and practices.
  • Principles and practices of customer service.
  • Data and voice communications concepts.

Skills and Abilities to:
  • Provide day-to-day technical support for computer hardware, peripherals and software.
  • Assist students and faculty in the use of instructional technologies.
  • Create and maintain detailed, accurate records.
  • Assist customer support staff with equipment deployment functions.
  • Maintain computer and related equipment inventories.
  • Utilize a variety of software programs and media equipment.
  • Organize and maintain a variety of records and files.
  • Effectively engage and support historically minoritized groups by addressing issues of equity and improving culturally responsive service-oriented practices.
  • Communicate effectively, both orally and in writing.
  • Understand and follow written and oral instructions.
  • Operate a computer and use standard business software.
  • Establish and maintain effective working relationships with all those encountered in the course of work.


An associate degree in computer science, information systems or a related field, or relevant industry certification, and at least one year of responsible experience in providing computer support to end users; or an equivalent combination of training and experience.


A valid California driver's license and the ability to maintain insurability under the District's vehicle insurance program.


The physical and mental demands described here are representative of those that must be met by employees to successfully perform the essential functions of this class. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands

While performing the duties of this class, employees are regularly required to sit; talk or hear, in person and by telephone; use hands repetitively to finger, handle, feel or operate standard office equipment; and reach with hands and arms.?Employees are frequently required to walk or stand; may occasionally lift and/or move up to 25 pounds.

Specific vision abilities required by this job include close vision and the ability to adjust focus.

Mental Demands

While performing the duties of this class, employees are regularly required to use written and oral communication skills; read and interpret data, information and documents; analyze and solve problems; observe and interpret situations; learn and apply new information or skills; perform highly detailed work;

work on multiple, concurrent tasks; work with frequent interruptions; work under intensive deadlines; and interact with District managers, staff, the public and others encountered in the course of work.


The work environment characteristics described here are representative of those an employee encounters while performing the essential duties of this class. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Employees work in typical office conditions, and the noise level is usually quiet.

The employee may be required to travel to locations other than assigned work site and to adjust to work schedule changes and requirements to work overtime.

Assessment Process

All SCCCD employees will be required to be fully vaccinated for COVID-19 as a condition of employment. To learn more about this requirement, visit the Vaccine Mandate information page or go to

Only the most qualified applicants will be invited to interview for the assignment.

To apply, visit

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State Center Community College District (SCCCD) was formed in 1964 when it assumed control of Fresno City College and Reedley College. SCCCD serves approximately one million people and 18 unified and high school districts in more than 5,500 square miles of urban and rural territory, including most of Fresno and Madera counties and portions of Kings and Tulare counties. SCCCD is governed by a seven-member board of trustees who represent seven trustee areas. Total district enrollment for the fall semester 2012 is over 34,000 students. SCCCD is a merit system district with over 2,300 faculty and classified staff represented by the California School Employees Association (CSEA) and the American Federation of Teachers (AFT). The total operating budget for SCCCD in 2012-13 is $168 million. 

Fresno City College, established in 1910, enrolls in excess of 22,000 students and offers more than 100 associate of arts and science degree programs and 60 certificate of achievement programs in vocational/occupational areas. Reedley College, established in 1926, is located in Reedley (approximately 25 miles southeast of Fresno) and enrolls approximately 6,200 students in a variety of courses and degree programs in occupational education and the arts and sciences. SCCCD operates three educational centers with a combined enrollment of approximately 8,300 students. The Willow International, Madera and Oakhurst centers offer programs in general education for transfer and two-year degrees. In addition, the district offers occupational and technical training at its Career and Technology Center and the Training Institute.

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