Overview and Responsibilities
The Student Support Assistant serves as the first point of contact for telephone and walk-in customers to the Academic Advising, Student Success, and Career Development department and Assessment Center and proctors exams. This position reports to the Assistant Director of Advising and Services.
- Greet, assist, and provide general information and direct students to correct service or staff.
- Provide front-line support to the Academic Advising, Student Success, and Career Development department by answering phones, scheduling appointments, updating monthly report information, generating score reports, and initiating reminder phone calls.
- Execute daily closing tasks: print testing schedules for next day, update walk-in sheets, organize and close Assessment Center.
- Enter client reporting for departmental grants.
- Early Alert appointment scheduling and phone outreach for at-risk students.
- Administer examinations for assessment venders as needed (e.g., HESI, Accuplacer, EMPCO, ASE, CLEP, Pearson VUE, Tailwind, WorkKeys).
- Schedule assessment appointments and update scheduling software for various vendors as needed.
- Review assessment results when needed and direct students to appropriate services.
- Demonstrate commitment to customer service excellence standards.
Required Knowledge, Skills and Abilities:
- Knowledge of general office procedures.
- Ability to understand and interpret assessment administration guidelines.
- Ability to handle multiple tasks and responsibilities in an organized manner.
- Ability to keep accurate records and maintain confidentiality.
- Ability to model integrity through self-awareness, personal accountability, ethical behavior, quality standards, and sustainable practices.
- Ability to think critically by applying problem solving practices, acquiring relevant information, using technology and other resources appropriately, and evaluating alternatives.
- Ability to communicate effectively by speaking and writing clearly, concisely, and professionally; practicing active listening; reading critically and adapting communication for audience.
- Ability to value diversity by recognizing personal biases, adapting to culturally diverse situations, and demonstrating a commitment to equity, inclusion, and respectful interactions with persons of diverse ethnic, cultural, social-economic, or educational backgrounds.
- Intermediate knowledge of and skills with technology including software programs for communication, data collection, and decision making including, but not limited to, Microsoft Office Outlook, Word, and Excel.
- Ability to travel (i.e., access to reliable transportation) to various testing sites as needed.
- Associate’s degree in Executive Assistant or related field.
- Minimum of one year of experience in a professional office setting.
- Ability to obtain and maintain proctor certifications for various assessment vendors (e.g., Pearson VUE).
In evaluating candidates for this position, the College may consider a combination of education, training, and experience which provides the necessary knowledge, skills and abilities to perform duties of position.As an equal opportunity/access employer and educator, CVTC is committed to creating and sustaining a diverse and inclusive environment. All qualified candidates are encouraged to apply.
This position is not eligible for benefits.
CVTC does not discriminate on the basis of race, color, national origin, sex, disability, or age in its programs and activities. The following person has been designated to handle inquiries regarding the college's non-discrimination policies: Director of Human Resources, 620 W. Clairemont Avenue, Eau Claire, WI 54701, 715-833-6334, WI Relay: 711