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Student Support Assistant (Part-time)

Employer
Chippewa Valley Technical College
Location
620 West Clairemont Avenue

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Administrative Jobs
Institutional & Business Affairs, Clerical & Administrative Support
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Job Details

Overview and Responsibilities

The Student Support Assistant serves as the first point of contact for telephone and walk-in customers to the Academic Advising, Student Success, and Career Development department and Assessment Center and proctors exams. This position reports to the Assistant Director of Advising and Services.

Responsibilities:

  • Greet, assist, and provide general information and direct students to correct service or staff.
  • Provide front-line support to the Academic Advising, Student Success, and Career Development department by answering phones, scheduling appointments, updating monthly report information, generating score reports, and initiating reminder phone calls.
  • Execute daily closing tasks: print testing schedules for next day, update walk-in sheets, organize and close Assessment Center.
  • Enter client reporting for departmental grants.
  • Early Alert appointment scheduling and phone outreach for at-risk students.
  • Administer examinations for assessment venders as needed (e.g., HESI, Accuplacer, EMPCO, ASE, CLEP, Pearson VUE, Tailwind, WorkKeys).
  • Schedule assessment appointments and update scheduling software for various vendors as needed.
  • Review assessment results when needed and direct students to appropriate services.
  • Demonstrate commitment to customer service excellence standards.

Required Knowledge, Skills and Abilities:

  • Knowledge of general office procedures.
  • Ability to understand and interpret assessment administration guidelines.
  • Ability to handle multiple tasks and responsibilities in an organized manner.
  • Ability to keep accurate records and maintain confidentiality.
  • Ability to model integrity through self-awareness, personal accountability, ethical behavior, quality standards, and sustainable practices.
  • Ability to think critically by applying problem solving practices, acquiring relevant information, using technology and other resources appropriately, and evaluating alternatives.
  • Ability to communicate effectively by speaking and writing clearly, concisely, and professionally; practicing active listening; reading critically and adapting communication for audience.
  • Ability to value diversity by recognizing personal biases, adapting to culturally diverse situations, and demonstrating a commitment to equity, inclusion, and respectful interactions with persons of diverse ethnic, cultural, social-economic, or educational backgrounds.
  • Intermediate knowledge of and skills with technology including software programs for communication, data collection, and decision making including, but not limited to, Microsoft Office Outlook, Word, and Excel.
  • Ability to travel (i.e., access to reliable transportation) to various testing sites as needed.
Qualifications
  • Associate’s degree in Executive Assistant or related field.
  • Minimum of one year of experience in a professional office setting.
  • Ability to obtain and maintain proctor certifications for various assessment vendors (e.g., Pearson VUE).

In evaluating candidates for this position, the College may consider a combination of education, training, and experience which provides the necessary knowledge, skills and abilities to perform duties of position.As an equal opportunity/access employer and educator, CVTC is committed to creating and sustaining a diverse and inclusive environment.  All qualified candidates are encouraged to apply.

Benefits Summary

This position is not eligible for benefits.

 

 

CVTC does not discriminate on the basis of race, color, national origin, sex, disability, or age in its programs and activities. The following person has been designated to handle inquiries regarding the college's non-discrimination policies: Director of Human Resources, 620 W. Clairemont Avenue, Eau Claire, WI 54701, 715-833-6334, WI Relay: 711

Organization

Working at Chippewa Valley Technical College

Mission

Chippewa Valley Technical College delivers innovative and applied education that supports the workforce needs of the region, improves the lives of students, and adds value to our communities.

Vision

Chippewa Valley Technical College is a dynamic partner for students, employers, and communities to learn, train, and succeed.

Location and Campuses

Chippewa Valley Technical College (CVTC) is part of the Wisconsin Technical College System (WTCS) and serves an eleven-county area in west central Wisconsin. The largest campus is located in Eau Claire and includes a Business Education Center and Health Education Center, plus a Manufacturing Education Center at the Gateway Campus and an Emergency Service Education Center and Energy Education Center at the West Campus. CVTC has regional centers in Chippewa Falls, Menomonie, Neillsville, and River Falls. The College is one of 16 WTCS colleges located throughout the state.

Student Profile

Student enrollment exceeds 8,000 credit students per year, plus over 9,000 non-credit students, with full-time equivalents of over 4,000. The median age of credit students is 24. Approximately 68% of students receive financial aid and 44% are Pell Grant students.

Programs and Placement

CVTC offers 110 programs, 35 certificates, and customized training to an average of 140 businesses annually. CVTC has an outstanding placement rate, 95% of graduates are employed within six months of graduation, with 87% in a related field. CVTC has nationally recognized faculty and state-of-the-art facilities and equipment. Business and industry leaders serve on advisory committees and help CVTC match its curriculum to the needs of today's workplace. Courses are offered at numerous locations in traditional classroom settings, as well as online and in a variety of blended and hybrid formats.

Commitment to Learning

We value all students and their diverse backgrounds and are committed to their learning and success in a global society. We act with honesty, integrity, and fairness and offer a safe and cooperative work environment where individuals care for each other and grow through open communication. We value the resources entrusted to us and work together to develop and continuously improve processes that support the creative pursuit of new ideas.

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