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Administrative Assistant - Dispatcher

Employer
The University of Kansas
Location
Lawrence, KS

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Administrative Jobs
Institutional & Business Affairs, Clerical & Administrative Support
Employment Type
Full Time
Institution Type
Four-Year Institution
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Job Details

Position OverviewThis position will serve as the full-time dispatcher for Parking. Job Description45% Dispatch: Duties include checking out equipment to officers, using NuPark (parking software) to look-up possible tows, enter paper tickets, add notes to accounts, enter booth runs/warnings, and identify vehicles with the use of teletypes. The dispatcher also uses a two-way radio to keep in contact with all student and full time officers in the field. Training provided for Association of Police Communications Officers (APCO) 10 codes and Alpha codes which is a must for proper radio etiquette.

15% First Time Ticket Forgiveness Quiz: Processes daily quiz results, e-mailing ticket cancellation outcomes to quiz-takers and recording statistics in ongoing excel spreadsheets. Able to produce charts and demographic information at any time. Updates online ticket forgiveness quiz as necessary with additional questions and feedback information and images.

10% Social Media: Represents Transportation Services online through the department’s Twitter account, cultivating a positive public image by posting helpful reminders and notifications and providing instant answers to customer questions or comments whenever possible. Continually creates and compiles new ideas for engaging content and seeks to grow both quantity and quality of follower interactions. Also documents all important social media interactions with saved screenshots, attaching notes to customer NuPark accounts when relevant, and monitors mentions of our department online, reporting threatening language to campus police when necessary.

10% - Website: Assists site administrator with official departmental website. Maintains and updates content on the site. Works together with department staff to develop new content and keep website “fresh” and engaging for all customers and constituents.

5% - Data Entry/Clerical Duties: Maintains the towed vehicle spreadsheet as well as the document for ticket forgiveness quizzes. Assists supervisor with scheduling student ticket writers to cover information booth breaks when needed. Make copies, stock supplies needed for information booths and officers and helps answer phone calls. Also will be trained to help answer questions through the departmental email portal (Hawk Help) and phone calls through the main Transportation Services line.

5% - Public Outreach: May be asked to help with Information Fairs (approximately 30 annually) representing Transportation Services. Answers questions and educates new students and their parents about parking and transportation options on campus. Provides training session covering basic Parking & Transit information annually for Orientation Advisors and Resident Assistants.

5% - Events: Required to work all events including but not limited to: residence hall move-in, home football games, men’s basketball games, and Commencement.

5% other duties as assigned. Position Requirements
    Evening and weekend availability to work scheduled events.
Required Qualifications
  1. High School diploma or completion of GED equivalency.
  2. One (1) year of office experience or one year of post-secondary education.
  3. Two (2) years of experience in related work consisting of recordkeeping, data entry, dispatch, security or other office support functions.
  4. At least one (1) year of experience with basic office computer systems.
  5. Experience with social media technology, such as Twitter, as evidenced by application materials.
Preferred Qualifications
  1. At least one (1) year of experience using a two-way radio.
  2. Experience managing a company Twitter or Facebook social media account.
  3. Experience multi-tasking, i.e. answering phone calls and radio traffic sometimes simultaneously.
  4. Experience presenting information to large groups.
  5. At least one (1) year of experience working in a busy customer-service position.
  6. Experience managing websites, including knowledge of HTML, CSS and/or a content management system such as Drupal or WordPress.
Additional Candidate InstructionsPlease include a resume addressing how you meet the required qualifications, cover letter, and the names and contact information for up to three references with your online application.

Review of applications begins on September 28, 2021. For full consideration, applications must be received by September 27, 2021.
Contact Information to ApplicantsShima McCurdy, [email protected] Advertised Salary Range14.42-19.93 Work Schedule8:00am-5:00pm, M-F with required overtime (scheduled evening and weekend events). Application Review Begins28-Sep-2021 Anticipated Start Date17-Oct-2021

Organization

Working at the University of Kansas 

Join the University of Kansas, and you’ll become part of a Jayhawk family that spans the globe. Wear your KU shirt in London, Istanbul, Buenos Aires, Nairobi or anywhere else, and you will likely hear a resounding “Rock Chalk!” from a stranger. Of course, the appropriate response is an enthusiastic “Jayhawk!” Because, after all, they’re not really strangers, they’re family.

The Jayhawk community is united by more than 150 years of tradition and by our commitment to pushing the boundaries of knowledge, transforming the academic experience, and creating solutions through innovative research. KU’s mission is to lift students and society by educating leaders, building healthy communities and making discoveries that change the world.  

The University of Kansas is the state’s flagship university and one of just 66 invited members of the prestigious Association of American Universities (AAU). We consistently earn high rankings for academics and recognition as a premier research university.

KU faculty and staff embrace our role as the state’s flagship university, AAU member and R1 institution that serves the state, nation and world. We celebrate the energy and compassion that infuse the Jayhawk spirit; and, we remain true to KU’s historic values: the elevating force of education, the transformative power of research and the healing power of service.

Diversity, Equity, Inclusion, and Belonging 

The University of Kansas is committed to a learning and workplace environment that is representative of our nation and global society, accepts and values everyone, appreciates our common humanity and understands that our multiple differences are the cornerstone of academic preparation, professional excellence and distinction. KU must be a place where all people feel they belong and have access to resources and support that help them attain their educational and professional goals.

We recognize there are inequalities and privileges generated by historical and persistent intersecting differences by race, ethnicity, gender identities, gender expressions, sexual orientation, socio-economic status, age, abilities, religion, regional background, veteran status, citizenship status and nationality. And we hold ourselves accountable for policies, processes and programs that appreciate these and other differences and create more fair, safe and just learning, working and living environments for KU students, faculty and staff.

Instruction 

KU offers a broad array of undergraduate and graduate study programs, and we fulfill our mission through academic and research programs of international distinction, coupled with outstanding libraries, teaching museums and information technology. These resources enrich the academic experience for students from all 50 states and 112 countries, and provide enrichment resources for KU faculty and staff.

Research 

The university attains high levels of research productivity and recognizes that faculty are part of a network of scholars and academicians that shape a discipline as well as teach it. KU staff are integral to our research success, participating in and supporting discoveries that expand knowledge and improve lives.

Service 

The university and our employees serve society through research, teaching and the preservation and dissemination of knowledge. KU's academic programs, arts facilities and public programs provide cultural enrichment opportunities for the larger community. And, KU offers educational, research and service programs throughout the state. KU employees are encouraged to participate in and serve the campus and surrounding communities in a way that is meaningful to them.

International Dimension 

KU offers more than 100 programs of international study and cooperative research for KU students and faculty at sites around the world. The university offers teaching and research that draw upon and contribute to the most advanced developments throughout the United States and abroad. At the same time, KU's extensive international ties support economic development in Kansas.

Values 

The University of Kansas, our students and employees are committed to excellence. We foster a multicultural, inclusive environment in which the dignity and rights of individuals are respected. Intellectual diversity, integrity and disciplined inquiry in the search for knowledge are of paramount importance.

Our City and State 

KU sits atop Mt. Oread in the center of Lawrence, a town full of natural beauty and culture. In fact, Rolling Stone magazine named Lawrence one of the best college towns in the United States. Lawrence is home to more than 100,000 people, and has a charming, Midwestern friendliness that welcomes visitors and celebrates diversity. In addition to KU, Lawrence is home to Haskell Indian Nations University, the premiere tribal university in the United States.

Lawrence’s historic and thriving downtown features restaurants, nightlife and local shops offering unique finds that you won’t find anywhere else. The town has more than 50 parks, an encompassing mixed-use trail, and quick access to biking/hiking trails along the Kansas River and around Clinton Lake. A five-minute drive from Lawrence, Clinton Lake offers fishing, boating, beaches, camping and other outdoor activities.

Located just 40 minutes west of Kansas City, Lawrence offers the appeal of a mid-size, suburban town with quick access to the amenities of a large city, including an international airport. The Kansas City metro area is home to world-class museums and cultural activities, Jazz clubs and other nightlife venues, expansive shopping options, and exciting professional sports with the Kansas City Chiefs, Kansas City Royals and Sporting KC.

Kansas is in the center of the country, making it convenient and cost effective to fly or drive to destinations throughout the United States. Far from flat, the Flint Hills, just 90 minutes from Lawrence, offer panoramic vistas that showcase the breathtaking beauty of America.

Making KU Your Home 

Something about Lawrence is magnetic. Long-time residents are never surprised when a KU student or employee from out of state decides to make Lawrence their permanent home. And, even those who do leave often find themselves returning to “the nest” at some point in the future. In fact, Lawrence has been named by several publications as one of the best places to retire.

At the University of Kansas, you’ll join a global Jayhawk family and find a place to call home.

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